International Palms Resort & Conference Center

Multiple hidden charges and horrible rooms

Reviews: 1

1 RATING
(1)

Total views: 89

Published: 12 September 2019

Posted by: Anonymously

I wanted to make my vacations memorable as I was there for a conference first and then decided to extend my stay at this hotel. They seemed nice at first but it all turned out to be my worst nightmare at this hotel. The front desk staff was very rude, they were unprofessional and don’t know how to treat their customers. I booked my room but they were arguing with me that there is no reservation made under my name and so I have to make it again, I had to show them the email I received to let them know about it and then they were able to get me a room. The room which I booked had a queen size bad and it looked nice and gloomy on their website but what I got was the opposite of it. The room was dark and it smelled bad, my wife saw many bed bugs which made us uncomfortable, the room was in a dire need of renovation as the room ceilings were cracked. I called the room cleaning services to get it clean but they were least bothered to hear my concern and did not come until I contacted their manager. The staff of room cleaning services was also bad-mannered with us as if it was our responsibility to clean the room. The hotel was expensive as compared to the other hotels in town in terms of their services and food. The quality of food was below average also as it was cold and overcooked. We couldn’t sleep at the hotel because there was noise from the people in the corridor, the staff was busy in chit-chatting with each other as I had to intervene them and asked them if they could talk slowly. To be very honest location is the only thing you are going to charge over there and nothing else and if you feel you should spend your hard cash to ass holes like these. Other hotels in the area provide complimentary breakfast to their customer, unlike International Palms Resort & Conference Center who will be going to charge you $20 per person. The server said it was $12.95 per person and it was like a buffet and then the server asked us if we want the juice or not, keeping in mind that it was a buffet and they are not going to charge anything on top of it, I asked her to bring it for me. The hotel also has the policy to charge 18% additional on party over 5 peoples and they didn’t mention it. These guys have no care for their customers. You’d think that they will care about mentioning the hidden charges but they don’t. They didn’t even give us a different room when we had asked for it.
On the whole, the experience was terrible at International Palms Resort & Conference Center and I do not like to wish to visit this facility again.

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