Contract was sold to me through a auto loan at AAA as a extended warranty contract and after I incurred problems with the engine, they rebutted the problem as being beyond their contract. I contacted the Attorney Generals at NYS and NC to complain and respectively they claim that this is a Vehicle Service contract. I have reread the contract and I am still amissed as to why my engine was not covered. The expense to replace the engine was almost $3000, a little below what they stated in the contract as expected cost for the average engine replacement. The car was recently in a total loss accident and I am experiencing problems with this company returning the balance on a 4 year contract that was only in service for 21 months. I sent 3 fax”s to their stated fax #, a cancellation form, a insurance and police report of the accident and the total loss of the automobile.
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This complaint and/or review was posted on HolySmoke.org on 18:54 pm, February 04, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/interstate-national-dealer-services-inds/.
The reviews & complaints posted about Interstate National Dealer Services (INDS) was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Interstate National Dealer Services (INDS) as per Section 230 of the Communications Decency Act.
Interstate National Dealer Services (INDS) Reviews & Complaints
Dear Mr. James, You are absolutely free to take your vehicle wherever you like. Our stance is the same, you will face the same tear down estimate no matter where you go. Thank you, Rob Stein Service Manager John L. Sullivan Chevrolet Saturn Authorized Service Provider 350 Automall Dr. Roseville, CA 95661 [protected]@chevyworld.com [protected] Direct [protected] FAX —–Original Message—– From: James, Greg [mailto:greg.[protected]@siemens.com] Sent: Monday, December 06, 2010 6:58 AM To: Rob Stein; [protected]@chevyworld.com; [protected]@chevyworld.com; [protected]@chevyworld.com; [protected]@chevyworld.com; [protected]@inds.com; [protected]@kcra.com Cc: [protected]@yahoo.com; Taylor, Charles; Emley, Derek; Kistler, Mike Subject: RE: 2005 Corvette Warranty Claim Rob, it is Mr. James, How much more money needs to come out of my pocket? Once again, the reason for purchasing the Warranty was to cover items such as this. I also disagree the problem is intermittent. I hear it every day, your mechanic and other individuals from your facility also acknowledged the noise. It is extremely difficult to believe the noise would mysteriously not be heard for the ONE day when the adjuster was present. I should not have to spend anything further other than the $100 deductable. I agree about “there are guidelines of the service contract which JLS sold me, signed, and is bound to as well. I am seriously considering not allowing JLS to make another $.05 from me in which I will take my car somewhere else for oil changes, and quite possibly to “Corvette Care” of California to have a more “Professional” diagnosis completed. Let me know how you would to proceed. GREG JAMES —–Original Message—– From: Rob Stein [mailto:[protected]@sullivanmanagement.net] Sent: Monday, December 06, 2010 6:45 AM To: James, Greg; [protected]@chevyworld.com; [protected]@chevyworld.com; [protected]@chevyworld.com; [protected]@chevyworld.com; [protected]@inds.com; [protected]@kcra.com Cc: [protected]@yahoo.com; Taylor, Charles; Emley, Derek; Kistler, Mike Subject: RE: 2005 Corvette Warranty Claim Good morning Mr. Allen, Thank you for the updates. As stated to you last week, John L. Sullivan Chevrolet is more than willing to do an engine tear down, at your expense, per the terms of your binding warranty contract. If we find any evidence what-so-ever of premature engine failure, Interstate National Warranty will send out an inspector to verify the failure and the repair may/or may not be approved as per the limitations of your coverage. However, if no clear failure is found, you will be liable for the teardown and reassembly costs of your engine. In our professional opinion, because the noise is very minor and intermittent, it will be very difficult to actually see and prove where the failure is. No one at John L. Sullivan or Interstate National Dealer Services is trying to deny any covered repairs. There are guidelines of the service contract that you purchased and signed, these must be followed. Let me know how you would like to proceed. Thank you, Rob Stein Service Manager John L. Sullivan Chevrolet Saturn Authorized Service Provider 350 Automall Dr. Roseville, CA 95661 [protected]@chevyworld.com [protected] Direct [protected] FAX —–Original Message—– From: James, Greg [mailto:greg.[protected]@siemens.com] Sent: Monday, December 06, 2010 6:23 AM To: [protected]@chevyworld.com; [protected]@chevyworld.com; [protected]@chevyworld.com; [protected]@chevyworld.com; [protected]@inds.com; [protected]@kcra.com Cc: [protected]@yahoo.com; Taylor, Charles; Emley, Derek; Kistler, Mike Subject: RE: 2005 Corvette Warranty Claim “The Protection you need, the peace of mind you deserve.” CIS (Interstate National Dealer Services; 3rd party warranty company) “We’re committed to keeping you completely satisfied.” John L. Sullivan Attention; Kim Phillips, John Sullivan, Rob, Steve On the morning of [protected], I left for work @ 5:00 AM in which I observed/heard the same reported noise coming from the engine. I will regularly keep everyone updated on the failing progression of the engine. The noise can be heard @ idle (500 RPM’s) up through 1500/1600 rpms (while driving) when cold. The noise can also be heard around 3200 to 3700 rpm’s consistently (cold and/or hot) just before car shifts into next gear. Also, let us not forget the looseness felt in rear gearbox which was reported and confirmed by Jeff (Corvette specialist mechanic) which was not addressed either. I assure you, I feel no peace of mind, and I am NOT satisfied! I get reminded every time I drive my car. Kind Regards, Greg James —–Original Message—– From: James, Greg Sent: Saturday, December 04, 2010 10:55 AM To: ‘[protected]@chevyworld.com’; ‘[protected]@chevyworld.com’; ‘[protected]@chevyworld.com’; ‘[protected]@chevyworld.com’ Cc: ‘[protected]@yahoo.com’ Subject: 2005 Corvette Warranty Claim Good morning all, When I picked my 2005 Corvette up from being evaluated on the evening of [protected], it was verbally acknowledged there IS a “knocking”/looseness noise coming from the engine. This is not acceptable. I did not purchase a $4700 extended warranty, go into debt for $40, 000 to drive around in a Corvette where the engine has mechanical issues which will only get worse over time. I encourage you too pass this on to Kim (adjuster from 3rd party warranty company) as I will do some research in an effort to get her and/or their Company’s email address added to my distribution list. This is to reinforce and add to the documentation trail which I will keep, monitor, and share with all of you. On the morning of [protected], I left for work @ 7:30 AM in which I observed/heard the same reported noise coming from the engine. I will regularly keep everyone updated on the failing progression of the engine. The reason for purchasing the extended warranty was supposed to give me confidence and piece of mind that things such as this would be honored/covered. I encourage this issue to be resolved/repaired/honored, which is clearly covered under the warranty… ASAP. Greg A. James SD-160 ATM/Manufacturing Manager II
Interstate National Dealer Services (INDS) Reviews & Complaints
I have a warranty through Warranty Direct on my 2001 Audi A4. My car is using too much oil (2 quarts in 1000 miles based on Livermore Audi”s oil consumption test). WarrantyDirect tells me that all internally lubricated parts are covered by my warranty. They required me to authorize tear-down of the engine on February 9. Livermore Audi has identified worn (not broken) rings and valve guides that are causing the excess oil usage. Warranty Direct has received all of the maintenance records for this vehicle. They required Livermore Audi to send the cylinder head to the machine shop to be torn down. The machine shop has verified that 9 valve guides are beyond tolerance limits. This report has been provided to WarrantyDirect. Warranty Direct has sent the same adjuster to Livermore Audi twice (March 4 and March 17). The adjuster stayed at the shop for 3 minutes each time. He acknowledged the worn rings on his first visit (verbally) and stated that he did not need to go to see the cylinder head at the machine shop. He then filed a report stated no damage. I contacted Customer Service and eventually had to authorize a second visit to Livermore Audi (at my expense) to see the cylinder head at Livermore Audi (we had it returned from the machine shop). The inspector asked for the machine shop report but left before the faxed copy was received. He then filed the same report stating no damage. My husband was present on March 17 and observed the inadequate inspection and has spoken with the master mechanic. On Tuesday, March 24, Warranty Direct finally agreed to get the machine shop report faxed to them. Livermore Audi sent it to Ken Valestreri at Warranty Direct (Interstate) in Roseville, CA. Warranty Direct notified Livermore Audi again today that they are denying the claim. There is clear damage that needs repair. The dealership is willing and eager to testify in court against Warranty Direct.
Interstate National Dealer Services (INDS) Reviews & Complaints
I have asked them on numerous occasions to stop calling even threatening to involve litigation. They won’t stop calling. I will be contacting my attorneys to have them settle this. They use some kind of software to disguise the number they’re actually calling from so there is no way of calling them back after they rudely hang up for telling them not to call. I thought there was a class action lawsuit against them for this very type of conduct and behavior. On average I’m receiving anywhere between 3 and 7 calls every day of the week.
Interstate National Dealer Services (INDS) Reviews & Complaints
I have been receiving phone calls from this “company” for months now. I keep asking them to stop calling as I don”t have a vehicle that can be warrantied due to its age. I have threatened to call the police if they do not take me off of their calling list but they refuse, and call on a different number every time so it is untraceable and I cannot block them. I do not know what the proper procedure is for this kind of harassment but I will not keep dealing with this.
Interstate National Dealer Services (INDS) Reviews & Complaints
I have received numerous calls from National Dealer Services even though I am on the DNC list. I have tried blocking their number but they call from another number and again another number. This call came out of Orlando. I spoke with a Kathleen. When I question her and asked for a number to return her call she then hung up when she realized that she was giving me to much information. I don’t know how to stop them but I m fed up.
Interstate National Dealer Services (INDS) Reviews & Complaints
I have received numerous calls from numerous numbers regarding a vehicle warranty. I have even told them that I don’t have a vehicle and they still keep calling. The latest phone number that they are calling me from is [protected]. This number they called me from this morning at 11:14am. I was called twice from this same number yesterday. It makes you not want to answer any call that you don’t know the number.
Interstate National Dealer Services (INDS) Reviews & Complaints
I purchased an extended warranty for my car from AAA of New York which is underwritten by INDS. I was told by a representative that the front axle boots were covered by by policy, she put me on hold and confirmed this with someone else in her office. I took the car to my dealer for the work to be done and when the dealer called for the claims number he was told that the boots were not covered. I called the company and complained and Mr. Paul Calisi(president) admitted that the rep. and other person made a mistake in telling me it was a covered part. My dealer said if I drive the car in the condition it was in I could posible damage the tranfer case. I ended up paying out of pocket $352.99. AAA of NY was no help to me, the rep. told me to take the offer of half the job as a settlement. This clown didn’t even read the contract when he called me. INDS and all their extended warranty contracts are fake and full of gray areas benefiting the company.
Interstate National Dealer Services (INDS) Reviews & Complaints
I purchased this warranty in good faith that it would cover all major repairs. So far it covered one large repair for my transmission. Currently I have had my car in the repair shop for over a month, because I am battling getting my car repair covered. The problem is because the part that caused the damage to the camshaft is not covered by my warranty. The camshaft is not covered as well. In my warranty contract it list the camshaft being one of the things that is covered by my warranty. This is a very large expense and repair to be done. I believe my warranty should pay for this. I don’ t think it’s right that they have little loop holes that you are unaware of at time of purchasing.