Irvine Company

Irvine Company Reviews & Complaints

Reviews: 7


Total views: 4209

Published: 20 December 2018

Posted by: Liting Yang

Here is a thing about bad efficiency and attitude of Rancho San Joaquin leasing office. In August, a staff from Rancho San Joaquin”s office called Alexus Jones called us to tell: our original leasing apartment cannot be fixed on time and we can be adjusted to a new apartment has same floor plan better price, if we agree, we need to reply on time. we replied to the email immediately, but the leasing office had no response that day. one day later, we worried about the adjustment and found nothing changes in our leasing. So we sent email to Alexus, but that day it seemed she was not in the office. After a day later, we sent her email again and she replied to me, she helped me to change the leasing at the same price but she changed our lease term from 11 months to 13 months. we went to the leasing office to argue with her and she promised us to fix that. But the result is she told us the manager will help us, but in the end, no one helped us. And during that time, we went to the leasing office several times to figure out, every time the staff said manager will help us. In the end, we have no method only signed a new lease in Park West. During that time, we were trying many times to solve this problem, and Alexus never sent us a quote but she asked us to provide it to them, we provided them the quote from the official website and all the emails to prove we replied them on time. But their attitude and efficiency made us very upset. If you need, I can provide all the emails to prove the whole process.

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