Here is a thing about bad efficiency and attitude of Rancho San Joaquin leasing office. In August, a staff from Rancho San Joaquin”s office called Alexus Jones called us to tell: our original leasing apartment cannot be fixed on time and we can be adjusted to a new apartment has same floor plan better price, if we agree, we need to reply on time. we replied to the email immediately, but the leasing office had no response that day. one day later, we worried about the adjustment and found nothing changes in our leasing. So we sent email to Alexus, but that day it seemed she was not in the office. After a day later, we sent her email again and she replied to me, she helped me to change the leasing at the same price but she changed our lease term from 11 months to 13 months. we went to the leasing office to argue with her and she promised us to fix that. But the result is she told us the manager will help us, but in the end, no one helped us. And during that time, we went to the leasing office several times to figure out, every time the staff said manager will help us. In the end, we have no method only signed a new lease in Park West. During that time, we were trying many times to solve this problem, and Alexus never sent us a quote but she asked us to provide it to them, we provided them the quote from the official website and all the emails to prove we replied them on time. But their attitude and efficiency made us very upset. If you need, I can provide all the emails to prove the whole process.
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Irvine Company Reviews & Complaints
Hi We are Fatema Hasan and Ayad Kadhim, residing in 134 Rockview, Turtle Rock Apartments. We are writing this complaint email to raise the issue that we have with what we believe is an ignorance of a very dangerous situation in regard to a gas leak from the oven in our kitchen. our Stove has many issues a long time ago (months) and every time we call the office they used to send the maintenance guy to fix, at the end (in June 28th, 2018) they decided that we need a new Stove because it”s dangerous to use. However, we were waiting for the new stove and we didn”t get it (just today we knew that it will be delivered in 23rd!). Today we smell a gas and we called the office (at 2:10 PM) and they said they will send someone, but no one showed up (the maintenance guy showed up at 5:30 PM and told us that he got the wrong apartment #!), as we were waiting and keep smelling the gas, so we decided to call the SoCal Gas company and they advised us to stay away from the stove and don”t use it and they sent someone right away. SoCal Gas guy showed up and found a leak in the stove itself and wrote his notes and asked us to take it to the office because of it a problem with the stove itself (that what we told the office many times before). we took the note to the office, but we didn”t find the manager to talk to. later on, the maintenance guy came. However, we are very concern about what happened and we believe that the office didn”t take an immediate action to protect our family from a very serious issue. The gas leak is a very dangerous urgent situation, but unfortunately, the office didn”t take the immediate action to protect us. we were in a risk of fire and we just got lucky that didn”t happen and we think that this is a very serious issue that you need to take an immediate action to fix it in term of the management of the apartments and our right. 134 Rockview Fatema Hasan and Ayad Kadhim
Irvine Company Reviews & Complaints
Hi, I live in Irvine, Ca at one of the Irvine company”s apartment complexes. Last couple months I have been seeing dead bees at my parking spot. Yesterday, I counted 12 dead bees at the parking lot and wanted to let the management know about it, because I thought the poison they use for gardening is killing the bees. I let the management office know about it and wanted one of the office managers to walk to the parking lot to see the situation. He and I were looking for where the nest can be and when we open the fence that the fans are replaced, we saw hundreds of dead bees. The scene was horrifying and hearth breaking. Probably some of the neighbors complained about the bees and the management took care of the situation very poorly. We all know how critical bees are for the eco system and sustainability of humans. Instead of removing the nest some safe area or getting professional support for it, destroying hundred of bees is not acceptable and very irresponsible for the environment.
Irvine Company Reviews & Complaints
I am a former in-house paralegal of the Irvine Company. I”ve been fighting them since 2016. We all know how hard it is to be heard through media and news channels where they are involved. WE MUST warn residents and current residents about defective construction, mold, risk of structural failure in an earthquake (or over an unknown length of time). www.linkedin.com/in/nicole-osborne-6121a17/ https:///link removed/
Irvine Company Reviews & Complaints
I have lived in different Irvine Company Apartments for the last 15 years, Most of the time it has been decent for me until I moved to Villa Siena. I have been harassed for 4 times and was told I have been making noise and the tenant below is uncomfortable. I am living single with my cat, no parties not even friends come over. I am at home for 8 to 10 hours a day which I mostly sleep or watch TV so there is definitely no noise apart from me walking to the fridge and to the bathroom once in a while. The last time was the manager of the community and wanted me to show her how I walk and to see if I walk hard and if I do not walk lighter or wear slippers (that is what she said) I should be receiving a letter from the Court. So I believe they are trying to intimidate me by telling me they will sue me because I walk heavy according to the tenant below.
Irvine Company Reviews & Complaints
I lived at Serrano apartments from Oct 2016 to Dec 2018. After 6 months, my bathtub had a hole that appeared out of nowhere in the corner (see pic). I reported it and they told me they needed at least a full 24 hours to reglaze and for it to dry, etc. if finally got done in July 2018. When I moved out, they included it in my move out expenses for $263. They also included another $50 to “power scrub” the carpet when they charged me $50 to “clean” and another $25 to remove stains. Plus $125 for apartment cleaning. My apt is 560 sq feet, so there”s only about 400 or so of actual carpet. After some back and forth with Sam in the leasing office, he provided pics and said that I did not indicate there was a hole when I moved in. This apartment was built in 2004 and most likely, the bathtub is from 2004 so it was 12 years old. This is obvious wear and tear. I have reported this to BBB but I feel that reporting this on Yelp and other sites will help with decision making for potential as well as current renters who may have this same issue. If this does not get resolved and I end up paying before it goes to collection, I will file a small claims lawsuit.
Irvine Company Reviews & Complaints
I recently moved into the one of the Irvine Company Apartments in San Jose, CA named North Park Apartment Home (Cypress Apartment). During the move-in process, office staff called in couple times to confirm that I have everything to move-in that includes rental insurance, security deposit, prorated rent cheque, pg&e setup etc. Which I completed religiously. But when I reached to the office for move-in appointment after collecting everything from me, they told me that mailbox key is not available and it would take around 4 months to get the new key. I don”t understand why move-in checklist is only for the customer and not the management itself. They should not rent out the apartment, if they don”t have everything ready for move-in. This is really frustrating to move-in to the new home and not receive your mail. Highly disappointed with the way issue is being handled even after the move-in. I moved in on 10/14/2018