At the Isle Casino Hotel Bettendorf, the walls are thin, and I could hear people talking in the next room. I checked in and tried to rest for a while before going out to the casino.
It was not possible to fall asleep.
The low-maintenance rooms are terrible, televisions didn’t work, room service didn’t answer my calls, no shower caps, soaps and shampoos for bath use is a negative for me.
The staff did not care to have the television fixed before my arrival. Guests faced sleepless nights from the noise in hallways. Security was called and turned up half an hour later.
I had a sleepless night and complained to reception to have security come up and sort it out but nobody came to check on the noisy people immediately.
Housekeeping wasn’t helpful, or pleasant.
No value for my money here and the slow service of the Internet, annoyed me.
An isolated casino from shopping stores and restaurants.
No room service, and the basic service of coffee in the mornings, or tea and a muffin.
The overpriced stores were open but didn’t have anything for my money’s worth.
At Isle Casino Hotel Bettendorf, they lack customer’s service and quality of food.
A price of $30 per person for a meal that is a ridiculous price.
The noise at night for a one-night stay disturbed my peace and I did not enjoy being disturbed. I paid a decent price for the room and expected a private and peaceful stay. A tiny room and bathroom for one person didn’t bother me as much.
They don’t serve meals in the day except for sandwiches and snacks. A poorly managed casino and with not much to offer to the guest.
There is no quality food at Isle Casino Hotel Bettendorf and my stay here was dull and boring.
Isle Casino Hotel Bettendorf does not have a smoking and nonsmoking area for guests, and this is an inconvenience for nonsmokers. Poor management and a lack of pleasant staff at Isle Casino Hotel Bettendorf is another weak point for the casino staff. There is no organization for the arrival of guests.
The towels weren’t enough, and most prices were not affordable.
I encountered rude staff, and they are not interested in the guests’ services. There wasn’t a warm welcome at the front desk. I felt alone, and I was alone in this visit to Isle Casino Hotel Bettendorf.
I did not see a smile on any face at the reception area.
The understaffed casino lacks customer’s service, quality of food, pleasant staff, and everything of the best for guests are missing at Isle Casino Hotel Bettendorf.
The casino was quiet and not many gamblers to hit on slot machines.
I was disappointed at everything at Isle Casino Hotel Bettendorf, this place is not fun and doesn’t give you value for your money. The lack of services at the casino is a disaster!
I do not recommend Casino Hotel Bettendorf to anyone for the lack of customer’s service, for lack of communication skills, the unpleasant and unfriendly faces I saw and for the poorest quality of buffet served at Casino Hotel Bettendorf. I did not expect bad services there. My knowledge tells me the casino is at its worst and is unable to cater food for guests in the most pleasant manner.
It will ruin your trip, don’t book a room here
I had the worst experience ever at the Isle Casino Hotel Bettendorf. It was my son’s 5th birthday and I wanted to celebrate it on a grand scale. As my son is fond of swimming, we decided to book a room at this hotel. We were 2 adults and 2 children in total but there were no double beds available in the room. I called and expressed my concerns while making a reservation on the phone. I had to stand in a long queue and finally made it to the front desk where we were informed about the ‘’ facility fees’’. Its $20 charge for their Wifi and room service. They even charged us for the complimentary water bottles which were provided in the room. It was a total waste of money as we didn’t want to use either of the facilities. We decided not to sleep in this room as our house was nearby. We moved towards the pool which was located in the South Tower. We had to walk a long way as we were staying in the North Tower. Upon our arrival, we were given two wristbands. A security guard was sitting right at the entrance door and he was physically checking everyone’s arm to allow access to this area. Our two kids had already entered the trunks, and the rest of us fully dressed and standing outside were not permitted to enter just because we did not have wristbands. Surprisingly there was no lifeguard present on duty and I was worried to leave my 5 and 7-year-old kids unsupervised. The guard did not want to sell extra wrist bands. My husband suggested that we should wait for the guard on duty to change. He ignored the new guard’s attempt to check the wristband and rushed towards to pool area to get our kids back. When he went inside he was surprised to see the pool/ hotel rules being broken. Almost 12 kids who were under the age of 10 were in the hot-tub at once running and driving rashly. Pools were outdated and not luxurious. My son was nailed in the face with a pool toy and he had a big scratch on his forehead. There was no guardian what so ever-present to handle this area. Now we just wanted to check out from this filthy hotel but as our kids were hungry we had to stop by at the buffet area. Many dishes were half empty, food was not fresh and lacked variety. The hotel is very smelly because of the smoke but the area near the elevators is the worst. While we were checking out, A couple warned us not to gamble at this hotel’s casino as they lost a large sum of money due to bartender’s fraud. Unfortunately, I booked the wrong hotel and we had to go through this inconvenience. Never step a foot into this hotel or you will have to regret for the rest of your life.