Back in March 30th 2013, I went to I Smile to do my cleaning, they offered me a DEAL to get Ortho work done (braces), they told me the cost is $3200 and I can get approved with care credit to make payments at 0% interest for 2 years I I told them that I will be out of the country for a couple of months and they said its okay once you are ready to start the treatment come back and see us. Care credit sent me the first bill the very next month Since then I have making payments to CARE CREDIT every month(a total payments of $2039) but we never started the treatment, in my last visit to this office on April 3rd 2014 I spoke with Julie Mcentee (the manager) I explained the reason I am not able to Start the treatment, she said its fine We will open a claim so you can get all your money back with not fees involved. (it will take 4 to 5 weeks for us to credit your CARE CREDIT acct). We are now in week 8 and they haven’t do anything. I Called Julie over 17 times in the last 3 weeks (she is never at the office) I left several messages with Stacy the person at the front desk, I went there in Person and they all keep telling me that JULIE is the only one can help me, Last time I spoke with Stacy she told me that Julie has a lot in her plate, she manage several offices and is going to be almost impossible to get a hold of her because she doesnt have a schedule but I will let her know that you called AGAIN. SHE NEVER DID… After 8 weeks I am still waiting for my money, Do not do business with iSmile at Arrowhead Mall.
This complaint and/or review was posted on HolySmoke.org on 05:52 am, September 26, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/ismile-llc-review/.
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