Italist Reviews & Complaints

Reviews: 9


Total views: 4165

Published: 12 January 2019

Posted by: emma2019

Awful customer service and no real time inventory. I ordered a dress for a wedding after cancelling my order from a more reputable store. Big mistake! It was Friday when I placed order with Italist and days went by without them confirming item was in stock. It is now Thursday and no confirmation from their Italian partner. They always send me the same canned response. It’s been three full days with me messaging daily for updates and nothing from their customer service team besides the same canned cut and paste response. Now I noticed the dress is sold out on their site and the pending charge on my card dropped… So I guess they don’t have it. Sad that I’m finding out this way versus an actual person. Please use 24 Sevres, Farfetch, Matchesfashion, or netaporter and learn from their amazing CS. Yes, prices may be higher but you will be able to return hassle free. Now I can’t reorder from a different store as dress is sold out due to them not being able to confirm that the item was in stock. Thanks Italist. You lost a prospective customer and all you had to do was communicate honestly. Update: Finally received an email that dress is sold out and my order was cancelled 5 days after I placed it. Wow. Now it’s sold out everywhere. If you really want something don’t buy it at Italist. Awful company…they claim they will “get back to me” but I doubt it.

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