Consumer Reviews and Complaints
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LegitPainmeds
This man takes you money, promises deliveries and they MAY show up…when they do, they are 4-8 weeks late (supposed to be)
Brent Air Towing
Yesterday my car was towed illegally at a gas station. I parked my car in a space designated for a Shell gas station and an Expressmart in
Liliana L Uribe
Often times individuals suffer from stress related symptoms. I am a true believer of working all 8 dimensions of wellness, financial,
Live Lead Zone
This company is a scam. They will promise you the world when selling you their services, such as saying things like “DNC scrubbing&
CSL Plasma
Why was I. Denied to donate because of a tattoo I’d gotten when I was 16 and now I’m 45. This young black girl so took offense
SelectBlinds.com
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Banjo Hangout
I joined the banjo hangout three weeks ago they have violiated my freedom of speech when they locked my topic. My topic disscussion in the
Carburetor and Radiator Exchange
I had a van that was unable to pass the emissions inspection, and I was told I needed to have a carburetor rebuild. I purchased a rebuild
This complaint and/or review was posted on HolySmoke.org on 00:22 am, October 15, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/itravel2000/.
The reviews & complaints posted about iTravel2000 was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about iTravel2000 as per Section 230 of the Communications Decency Act.
iTravel2000 Reviews & Complaints
Accepted my booking details and my cash. Between then and Sunwing they had over booked rooms at the resorts we paid for and they changed the resort offering $100 for future bookings Call customer service asking for help and got the runaround. Buyer beware One of the worst experiences I”ve ever had and travelling. Was told it would be easier for everybody involved if I just cancelled my reservation and waited for a refund. Ask for a manager manager never called back. Have to call number three finally managed to speak with somebody and again nothing could be done Simply pointed fingers at Sunwing. Tried calling Sunwing vacations they advise me they could not talk to me since the order came through I travel 2000. In the end I paid for 8 nights but they booked 7.
iTravel2000 Reviews & Complaints
After desideding to get married out of the country and talking to an itravel2000 sales rep in Toronto (Martino), we desided to book our group package. From that first phone call it became evident he would tell us exactly what we wanted to hear then just hang up, and never follow through with his work. He would not send bills in mail, would constantly raise and change prices higher and higher every time we called. For every guest who was booking, our fixed group rate was different. One of our guest was charged double and had her VISA unauterized billed. These people are crooks. We demanded to deal with his supervisor, which we thought, “finnally things will be solved”. They were not, Carolyn was just as bad. She would not solve any problems and although plecating us by telling us, he was almost fired… is was all lipservice, she proceeded to over change the other guest that called. When we called to try to pay, she would say “i have no idea how much your trip is. I”ll ask, and call you right back.” Then she would never call back. You”d have to call again, and it would be the same response, and no call back. Over and over. Either thay have NO IDEA, or NO DESIRE to do their jobs, or this is a stall tactic. Four of our guests were stalled so they could not get the “let is snow promotion”. But even after this promotion was no longer available, the same problem still persisted. Promises of sending bills by mail and itineraries, promotional reinbursments, but never recieving them. Even ater repeatedly DEMANDING them, we never recieve them. We would fax medical papers, and they would somehow not get them. We would have to constantly refax. Dealing with them is a nightmare. I suggest no one book any group packages. I hope they don”t do this with all their customers. We still have not gotten everthing resolved, and they just keep hoping with will give up. They have begun to screen their calls, so as not to assist us. We have to use naighbours phone to get through, or call other agents and have them send our call through. It is rediculous and no way to conduct business. These people are not trainned. They are children. Heaven forbid that we have any troubles during our stay, I”m sure we will be stranded there.
iTravel2000 Reviews & Complaints
Booked a trip to Cuba for Dec 24 – Jan 1 with my boyfriend one month before Christmas. Six days before departure he broke up, and all I asked was to change the name on the reservation so I could bring a friend/family member instead. I was willing to pay a change fee, required no other changes to the reservation, but was denied because it was within the 21 day window. Wouldn’t let me speak with a manager, called iTravel2000 twice in tears, as well as Sunwing and was told from both it was the others’ decision. Really, what’s a few key punches in order to prevent a broken hearted gal from spending the holidays alone in a strange country.
iTravel2000 Reviews & Complaints
booked flights from mexico city to Leon Mx with itravel2000. about a week later, I received an email saying the return flight was leaving 3 hrs earlier than original schedule. we cant make that flight. I co tasted itravel and told them the change wouldn’t work hor us and to provide other options. it is now Monday afternoon and since Friday morning no one from itravel2000 has provided an alternative flight. all they have said is there are no cancellations and basically I can contact interjet and work with them. I travels customer service phone number does lot work from the us where I am currently travel g. and they dont respond to email. customer service is non existant. book with expedia instead.
iTravel2000 Reviews & Complaints
Booking # [protected] I booked my trip end of nov. 2018 from Package from Calgary to P.V. Mexico the rep Ashley took all my information including my petro points # read it back to me and all was good when I recvd the Invoice I noticed she me flying out of Van, not Calgary called here back, she changed and resent, I looked and she had changed to Calgary but she did not change the flight #s nor did she have the cost correct, I was charged Van price not the Calgary price. This did get resolves . I had given my petrocard 3 times, on 3 separate occasions why don’t know. The biggest beef I got was when I arrived at my Hotel in P.V. Not a good feeling to find out I had no room no reservation!!! The hotel clerk said and was told that the provider cancelled my reservation, Now how do you think I felt knowing that I paid and this guy is telling me sorry no reservation, after a few more calls and wating waiting some one from I travel realized the error and rebooked the room. I didn’t get the room I requested and really I felt I couldn’t push since the was just made. I have made a number of booking with you folks and usually the only issue is that I don’t get my e tickets but this was just too many issues and all few preventable it was all due to carelessness. What a way to start a vacation. This will most likely be the last time I book with I travel,
iTravel2000 Reviews & Complaints
Booking Reference : 2616251 We booked a 10 day trip to Mexico using the Wild Card stay as we did not overly mind if we got the adults only or family side of the resort (although of course we were hoping for adults only). Our customer service representative was Brinda. We received information from Brinda that we were chosen for the family side of the resort. I asked Brinda if there was any way of changing to the adult only and if not if you are allowed to go to the adult only side during the day. Brinda emailed me back, I’m sure sensing our slight disappointment, with no remorse or consideration at all. Brinda was very direct and not personable when she advised that there was no option for resort change and that we were not allowed to go to the adult only side of the resort during our stay. This caused some stress and regret with booking. Once we arrived we quickly learned that we were in the adult only side and that all guests of the Paradisus resort are allowed anywhere on the resort, the adult only and the family side. I am very disappointed that Brinda did not know this information and failed to properly seek out the correct information for me upon my request. If Brinda would have cared to check, she would have quickly learned that we were welcome everyone on the resort and eliminated our pre trip stress and regret. A few days prior to our departure, we noted that our flight home had a over night layover. This was not observed by us during our booking, which is our fault for not paying closer attention. We reached out to WestJet who were extremely kind, compassionate and wanting to assist, but they advised that we needed to speak with our itravel2000 customer service rep to have the flight changed at a fee, which we were more then happy to pay. I again emailed Brinda and asked her what our options were and if she could help us. Brinda once again replied with no consideration to our concerns and advised that we should have looked closer at our booking and offered no solutions. Brinda did not tell us about any options for paying flight fee changes and simply said there was nothing she could do for us. I will personally never use itravel2000 again for any of my trips and I will not recommend them to anyone because of Brindas extremely poor customer service. My husband and I are taking a year off to travel the world in 3 months and we’re planning on using this site for flights hotels rental cars and inclusives.. but after this experience we are definitely going to a company that has compassion and actually cares. Meaghan Abendroth
iTravel2000 Reviews & Complaints
False advertising of discount package prices on your site ($705 package attached picture). Called in first time was laughed at by an agent saying the price I have would never be that low! Uh, it”s on your website, right now! Was told that the price must have just gone up and site didn”t update. Actually, I saw it last night, and still today, your site says last update 7:22am. She told me I would have to talk to the provider. I called sunwing, they said they would honor it if it was on their site, but because it is a third party they obviously cannot. Sunwing said when they look back to yesterday”s prices, the package was never as low as Itravel was advertising?!? Called back to speak to a Manager, the guy transfered me to the “online manager” girl that answered was confused said she only deals with packages already booked. Told me she was going to transfer me to MAnager, held 20 minutes, same girl answered saying they looked into it and the “higher price” is what it is. I told her I didn”t even provide her with the vacation travel details? How did she look into it or know what package I was refering to? She said I listened back to the tapes of your call. I said I didn”t tell the guy who transferred me either. What a joke. Finally spoke to a Supervisor “Jenny” who was nothing but helpful, just defensive. Took her 5 minutes to actually click on the link I was referring to verify the advertisement. She was trying to tell me I didn”t get the package in time, and it went up. I explained to her that Sunwing said it was never that low, she said, “well obviously as someone representing their airline company they would say whatever they have to in order not to honor a lower price.” What did she just say? Clearly this is her customer service perceptive. I have booked many times with Itravel in the past, never again. Staff should be trained to genuinely investigate issues like this and at minimum be provided with an accurate explanation of what happened, maybe meet half way on price? Offer some resolution. Katharina Walt
iTravel2000 Reviews & Complaints
First we arrived in a foreign country only to find out we we”re stranded at the airport. No one showed up to pick us up. I cannot even begin to tell you what I was feeling. Or at least write about it. A lot of tears and frustration. Started calling all phone numbers provided and all we”re closed. You need to provide emergency numbers that actually have someone on the other end no matter what time it is especially when you have customers traveling. We arrived at the airport around 12:15 am and were still there at 2:05 and the resort was still two hours away. Not a good way to start off a vacation as it set the tone for the rest. We will NEVER use I travel 2000 again and this will be posted all over social media so others will not experience what we did. It was YOUR RESPONSIBILITY to provide us with a vacation that you we”re paid to do and you failed miserably. Not only do I want my money back I expect a written apology for the experience we had. This is just the beginning as we we”re wronged by itravel and you need to look to your business partners to get your money back so I get mine. I look forward to hearing from itravel.
iTravel2000 Reviews & Complaints
Hello I had tried to reach out to my travel agant while I was on my vacation via email and she did not even respond to my email. I had issues with the flight. My stroller broke. Also sunwing we had to travel in a cold shuttle at 6am which caused both my babies to be sick on the trip. In addition to the shuttle the tunnel to Get to the plane was below 10. I don’t understand why I have not had and contact or response whatsoever from the travel agant. This is what I had written to her. Hello This resort is completely false advertising and I would like to be transferred to a different hotel. This is not the ocean or beach that the website states. I can send you pictures. This reflects poorly on you and your website as I cannot put a 5 star but rather I put 1 star on the website, facebook page and through trip advisor. I am in complete shock that this is dirtier than the beaches in Ontario. I came here for the beach and we can’t even swim in it. It is dangerous to myy child as he can get caught in the seaweed and be pulled under. I demand a transfer to another side of the island where it is clear or a full refund and we will come home now. I do not want to be here this is disgusting. If you wish to talk on the phone I would need a specific time because once I turn on my phone, I will be charged with my phone company. It is our first family vacation and I am extremely upset for the false advertising. I should’ve never asked for advice. I also didn’t mention both my babies were sick with a cold all day yesterday it was our first day here. There was a shuttle that we had to go outside to get to another gate. Then a long walk through a tunnel that was absolutely freezing to enter the plane. My daughter already was sick and now on vacation she is worse. We were hoping to all feel better on the beach. Today was the first day we walked to the beach and walked right back to our room in tears from the disgusting beach and ocean you can’t even go into. As you can see in the photos the advertised pictures is not what we saw once we arrived to the resort. I would appreciate an explanation as to why my travel agant poonam has not responded and a reimbursement of my broken stroller and terrible vacation that we couldn’t even go into the ocean Thank you
iTravel2000 Reviews & Complaints
Hi Buchta trip with Hetal ( ex 2138 ) back in January and unfortunately I had to cancel due to my grandfathers death I emailed her the day before to cancel mine and my boyfriends trips and went through everything with my insurance company to get my money back and lo and behold she never ended up canceling my trip I’m not sure if she forgot or what happened. I have been waiting since the March 28, 2013 for a note from either Sunwing or I travel and to this day have not received anything therefore I have not received my money back it is a big hoax do not book with Hetal!!! My insurance company was kind enough to say that we just needed a note stating that we did not show and I told this to hetal and it is been three weeks now and I’ve not received any note yet and I left her messages through email and voicemail countless times and she has been very unprofessional and has not message to me back. I don’t know if she’s playing games but i advise all of you never to book with her she’s very unprofessional very unorganized and if you have to cancel she will forget so do not book with Hetal if you want a successful trip.
iTravel2000 Reviews & Complaints
Hi there just today we returned from our vocation to Cuba. I bought the ticket online with you for the first time to go to the resort in Cojo Coco Iberostar Daiquiri. We went there with my 2 kids and my husband. The first day I was surprized we had to line up at the buffe to waite to go in.We went inside the buffe was big but the food place was small and not clean and near.It is my 5 time to Cuba .It was not too much food to chose from. The waiters were not very friendly even if we tiped themthey will never smile. We went to our room.We had two small beds and one open couch. The washroom not good.We couldnt ask to change because it was 3 fllor and in the firtst fllor we saw crabs walking and kids were svared. St the beach the bar will close at 3 pm so was no more drinks. In the morning we went to buffe was water down on the fllor one our frie ds slipped nobody was clining it. I asked a guy for some pasta he was sad and left.They were too many cubans on vocation and with them they behaive different . We ate ours. Rackers fromback home and drink the water that i bought from canads .In front of us the cook will touch the food with hands without clea ing. In the wster were seeweeds..The good thing was there were too many chairs to seat on the beach beacause were not too many people.Everybody works hard I believe to make some mo ey to go on vocation.But going and starving because the food dosnt look good tasty clean is not good.It is eazy to pay but 7 days we nedd sadisfsction. We deserve it.?We travelled with Air Canads and the flight was suppost to board at 8 40 i stead we board 7 10 15 and came at 2 am home.
iTravel2000 Reviews & Complaints
www.ctv.ca/CTVNews/Canada/200…ontest_080712/ “the lead booker”…disclosure disclosure…so do you think the people that live in Quebec would have just called in and booked the trips themselves if this peice of information was disclosed? NO INVOICE FOR THE OTHER TRAVELLERS…WHAT A COINCIDENCE [CTV.ca News Staff Date: Wed. Mar. 12 2008 10:17 PM ET A group of travellers from Quebec say they”re disappointed that an online travel agency won”t pick up the tab for their vacations. Dave and Pete Conlin believed they were winners in itravel2000.com”s “Let it Snow” promotion after booking their vacation to Cuba. But the company says they”ve got it wrong and they”re not winners because of a technicality. The promotion — which ran last year — gave tens of thousands of itravel2000 customers the chance to win a qualifying vacation package if it snowed 12.7 centimetres or more on January 1, 2008, at four qualifying Canadian airports. Airports in Alberta, Ontario, and Atlantic Canada were out of luck when New Year”s Day snowfall in those locations fell short. But Quebec was a different story. “Environment Canada reported and EarthSat officially confirmed that 14.8 centimetres fell at Pierre Elliott Trudeau International Airport in Montreal during the measurable timeframe on January 1st, 2008, qualifying all passengers who booked their vacation with itravel2000 under the terms and conditions of the “Let It Snow promotion, “” itravel2000.com said in a press release in January. The Conlins live in Gatineau, Que. and began to celebrate. “We thought we”d won. How could we not? We”re in Quebec, ” said Dave Conlin. …
iTravel2000 Reviews & Complaints
I attempted to book a vacation on line with itravel 2000. They emailed me that my confirmation was pending & gave me a number to call to inquire why it was not going through. I phoned this number & there was a recording saying the number has been changed & that it would cost me $3.98 to receive new number. This is bull####. I than phoned airline directly & rebooked through them with excellent service. Later I received 2 phone calls from itravel 2000 wondering what was going on with my booking & when I told them I had booked directly with airline their attitude changed & they were rude. I will not be using itravel 2000 in the future & will be sure to let other people know of my unsatisfactory service ??
iTravel2000 Reviews & Complaints
I booked a car thru itravel2000.com on April 29, 2017 for May 1-4th. I was going to go thru AC Vacations as it was the exact same price on itravel and they offer Petro Points so I went with them. I wanted to book a car thru Budget only. I booked the rental thru itravel and got a confirmation email and invoice. The subject of the email said Budget rental, the invoice didn’t have the car rental name. I booked for $148.62. The next day I get another email, stating that cars were selling out fast at Budget so they rebooked me a higher class with Budget for $189.76. When I turned up to pick up my car, they didn’t have a reservation. I then booked a car thru them on the spot as I needed to travel and the price for that ended up being $220.92. If I had booked thru AC Vacations I would have saved myself $72.30 and a lot of headaches. In the end I find out that the company Car Traveler had booked me with was Hertz instead but I had specifically wanted Budget. I then contacted itravel who passed the buck to Car Traveler. They said it would take 20 business days to look into. 59 days later they tell me there is nothing they can do about it and that I have to deal with Hertz directly. As far as I am concerned, Hertz has nothing to do with it as I had booked thru itravel. Car Traveler takes no responsibility for booking me wrong or explaining why the emails were misleading or why the price increased. They have not provided me with anywhere to send them all of my correspondence and you cannot talk to or email them directly. The whole thing has caused me more stress and grief then I ever wanted and I will never deal with either company ever again.
iTravel2000 Reviews & Complaints
I booked a family all inclusive for the first time with itravel2000, and have nothing but problems since the first day I booked it. First, when I tried to get a hold of my agent, she wasn”t answering any of my emails or calls. I finally got frustrated and decided to call the general line, they proceeded to tell me she was away due to an illness. I asked why no one else took over her bookings, I was shrugged off and not given an answer. I was calling and emailing my agent to upgrade my booking, and there was problems that arose with this when I was speaking to another agent. Then my price drop guarantee was voided because I wasn”t able to upgrade in time. And then I called to make a payment as my final payment date was approaching, I was informed that my final payment was due by oct. 24th, however on every invoice I received it stated my final payment was due on Nov. 3rd. This issue was also not resolved and I was forced to pay the remainder of my trip to make sure it wouldn”t be cancelled. I travel has the worst possible service I have ever seen, and I will absolutely never be booking anything with them ever again. I will find another company who is more concerned about their customers, and who are more willing to help, rather than screwing over their customers.
iTravel2000 Reviews & Complaints
I booked a flight out of Buffalo for my husband and I out of Buffalo for February 8 2019. We are unable to use this flight . Spent 232.60 each (american dollars) and we can not get a refund. I do not understand. Every time we fly its overbooked. Reservation code: KYVXMD Ticket #s [protected] and [protected] American Airlines In the past if I needed to cancel a flight I could do so. With I travel 2000 I can not. I am told I am out the money Not too pleased
iTravel2000 Reviews & Complaints
I booked a return ticket to Panama City for a friend and because I was paying with my own credit card, I was forced to deal with a live travel agent over the phone. I had sent detailed written (and accurate) information and spelled out my friend’s name very carefully over the phone when dealing with the agent. Itravel2000 sent me the itinerary by email two days afterwards, with my friend’s name misspelled. The same day I left a voice mail in the agent’s mail box and followed up with an email to him and to [protected]@itravel2000.com Three days later, no response. After three days, I called and I was told that the mistake could not be fixed and that the could not guarantee that my friend would be allowed on the plane. $1000 out the window because G. Alfaro, agent at itravel.com mispelled the name on the e-ticket. This is completely unacceptable. if you read this NEVER BUY anything at all from itravel2000.com Customer care is non existent at itravel2000.com
iTravel2000 Reviews & Complaints
I booked a trip to Cuba on June 29th, 2019, departing July 13th for my family and I and I paid in full using my VISA and received a receipt indicating that the payment was received in full as per attached. Months later, on September 10th, I was contacted by the Sales Representative, Ashley Warr, indicating that I was not charged the correct amount on my VISA. Instead of $5520, I was charged $200 less and is requesting additional payment. I find it very unprofessional to be contacting a customer months after they have returned from their vacation to let them know that an incorrect charge was made on their VISA for a payment which was deemed to be in full as per the invoice. If Hola Sun has incorrectly charged me by $200, then they should cover this cost at this point rather than coming back to the customer months later. Actually, we were quite disappointed in Hola Sun as a whole, even while we were on vacation as we were not able to locate them during the 2 weeks we were in Cuba to get information on our flight details, etc and had to rely on Sunwing instead. So in my perspective, they did not perform their job and responsibilities anyhow and now they are coming back because they are claiming that they did not charge the correct amount. I find this to be very unprofessional on their part and on itravel 2000’s part as well. Please find the attached invoice indicating that all funds had been paid. Looking forward to a resolution on this issue. Regards, Grazia Santocono [protected]
iTravel2000 Reviews & Complaints
I booked a trip to Mexico leaving March 15 and specifically to come back March 23 so I can get an extra day … My flight was changed .. I recieved an email confirmation about the inbound flight and nothing about the outbound flight .. I went to check the flight time in the morning of the day leaving and found out that that flight was changed aswell from 5 pm to 10 am that morning . I called I travel and they told me that it was my resposability to check and yes I understand that so not only did I have to pay 350 to get on the next days flight I also lost a day since they did not let me stay an extra day . I have spoken to various people and all told me that ALL ther managers are ib the middle of important thing asnd could not be pulled away . One of them cofirmed to me that the flight change notification was also send out to the agent I booked with but since she had a day off I never got any call . They kept telling me I missed my flight because I did not check how about the fact that you have to reply to the email and confirm that you recieved the changes and I only replied to on since I only got one.. Buttom line is these people do not want to meet me half way and do anything whatsoever for me .. I travel 2000 is rude, unprefessional and never will I use them again. This is not my first trip and Im very well of how all this works . Do not use them period.
iTravel2000 Reviews & Complaints
I booked a trip with itravel2000’s “Price Protection Guarantee”. Then a few days later the trip went down by $170 per person. When I called itravel2000 for my refund I was told that I did not quatlify for it because the hotel was booked, even though they had advertised it. In the guarantee clause it states same room type, same meal plan, same flight, same hotel, same date; no where does it say subject to availability. I tried to get the logic behind the availibility because why do I care if there is availability, I already have a room. They make it impossible to receive complaints, they don’t publish thier email addresses – only one for customer service for people who have already done their trip. I mailed a letter and emailed the customer service twice and have never received a response. I will never book through itravel2000 again. And I travel a lot!!
iTravel2000 Reviews & Complaints
I booked through ITRAVEL2000 website and the price dropped overnight $50. They bluntly charged the price and refuse to do anything about price adjustment, they said the price only dropped by $50 and there is nothing they are going to do about it. I think their advertizing is very fake: “FIGHTING HARD TO SAVE YOU MONEY”, instead it should read: “FIGHTING HARD TO GRAB MONEY FROM YOU WITHOUT ANY DELIGENCE TO THE CUSTOMERS” I will not be booking anymore through ITRAVEL2000, PEOPLE BEWARE OF THEM AND THEIR CUSTOMER SERVICE
iTravel2000 Reviews & Complaints
I booked with itravel2000 for the first time and will never do it again. I booked a trip to Las Vegas with 3 other woman. I called a travel agent to book our flight.We told him we wanted a 3 day trip with a reliable airline. When we got to the airport we found out our flight was delayed 7 hours. We also had to pay for our luggage which we were unaware of. We bought tickets that night to see a show so we missed it. We didn’t end up getting to our hotel in Vegas until 4:00 am which is 7:00 am our time, so our 3 day trip that we paid for turned to a 2. When we called itravel they were very rude and said it is not their problem. I even asked to speak to a manager and they said there manager was not there. It was a horrible experience and I hope no one makes the mistake we did by choosing itravel2000.
iTravel2000 Reviews & Complaints
I called on booking two groups on Thursday oct 13 to hotel villas playa samara costa rica 5 for thursday nov 17 and 4 for nov 18 flight with air canada for 974.00 was told it was unavailable only a flight with sunwing was available 1420 and she could give me a 3 person in room for 1310. this was still too expensive. so there were no other all inclusive going to costa rica for those dates we then called back to book a different resort which took from 930 am to 6 pm to finish the booking. It has today Oct 17/16 now magically reappeared for 974. Again i feel mislead by your company and would very much like to have this changed back to where we a group wanted to go in the first place I”ve been told we”d lose 50 % of our money to switch but this shouldn”t be because its the same flight # dates and times and the place we asked for reservations in the beginning
iTravel2000 Reviews & Complaints
I called to complain about a significant price drop and the change in flight that left us with a whole day of travel leaving us with 3 days instead of 4 of our vacation. We were scheduled to leave at 9:25pm from cuba on july 7 and now we are leaving at 6:05pm this leaves us with one less day of the vacation package because we are traveling. Other airlines would at least accomodate the one time price reduction and especially in cases like this sunning or i travel nothing. Not even an upgrade of any sort nothing. This is very upsetting its not like i”m going for a week its only 4 days which is now 3 days. This is why i choose this package to begin with.
iTravel2000 Reviews & Complaints
I checked WestJet”s rates from Ottawa to Vancouver for September 4-9 and then called Holly Fisher at Itravel 2000 to see if she could match it plus honour WestJet”s policies regarding refund or changes. She said “YES”. I should mention that I have booked trips down south (Mexico/Dominican Republic) for the past 3 or more years and in this case wanted to give my business to Itravel 2000 (I also purchased cancellation insurance at an extra cost). As it happened my sister in Winnipeg with whom I was sharing hotel accommodation became unfit to travel–she has a broken ankle. When I emailed Holly to explain the circumstances and that in view of now having to bear on my own the $150.00 per night hotel rate (6 nights) at the Ocean Promenade in White Rock, B.C., could I change the date to September 5-9, she called me to say “NO”. Her explanation was that to get the cheapest WestJet rate at the time of booking (the rate has since gone down which is guaranteed by WestJet to match if price falls), she had to go through a “CO-ORDINATOR” who refused to honour any of WestJet”s policies–CONTRARY TO WHICH SHE ASSURED ME ITRAVEL 2000 WOULD. WHY THE NEED FOR A CO-ORDINATOR WHEN I FOUND THE PRICE ON MY OWN ON THE INTERNET???? I called WestJet to explain and they took down full notes and advised me to call the Itavel 2000 supervisor and ask for a tape of our conversation wherein Holly assured me WestJet”s policies would be honoured, on which strength I made the booking. I did so and instead of the supervisor calling me back and verifying the taped assurance, Holly called me back and reiterated that my only option was to lose the entire $813.00 plus travel insurance of $56.00 and then fight with the insurance company for reimbursement! Really! I called WestJet back and explained all of this and in 5 minutes they took over my booking and made the change requested, and did not charge a change fee for doing so. My respect for Westjet soared; my respect for Itravel 200 has gone. The lesson here is that you cannot trust what Itravel 2000″s agents promise.
iTravel2000 Reviews & Complaints
i found the perfect place I wanted to book on Itravel2000.com. Upon calling Itravel2000 I spoke with an individual Andy Kapoor. I told him what I wanted to book and the price I saw it for. He told me there was a better room available for the same price and we proceeded to book. Upon completing the credit card info he informed me the package price had gone up over a hundred dollars, then proceeded to tell me it was now sold out and I couldn’t book my trip! He told me he would call back if the price dropped again as he was working late shift. Of course I was very disappointed about this! When I got home from work I went online to look myself and the trip I wanted was still available only 50 dollars more than the original price i was going to pay. I called Andy back informing him it was still online and I wanted to book it! He told me the room wasn’t as good because it didn’t have a couch… which is ridiculous. No one goes to a resort in Mexico for a couch… Once I said I wanted to book he told me that it was a good idea before it sold out as the price wouldn’t drop .. well why did he tell me earlier that he would call back if the prices dropped? And why didn’t he offer me the room and package I was originally calling for instead of some up sell?? Once the booking was complete, the next day I emailed asking what the dress code was for the resort. He was very vague saying not to wear swim shorts … I emailed him again asking for him to be more specific for what men can wear and he responded in capital letters “LONG PANTS” which was rather rude instead of taking one minute out of his day to respond properly. I am very disappointed in the service I’ve received and would not go back!
iTravel2000 Reviews & Complaints
I have been forced to start using tripcentral. ca because you web page is such a pain to use, what was wrong with the old Best price calendar? I have booked several trips with your site, but to search is such a pain! If you go back at all, you have to start all over again! ON trip central, I can go forward, back sideways, and all my information is still there. If I use say, search one in calendar, if I go off that, I loose everything and have to start over. Also if I search a bit on your site it sends me to “prove your not a robot. Hire whoever does Trip central, there site is far more superior then yours!
iTravel2000 Reviews & Complaints
I have booking number [protected]. I spoke with the agent Karen over the phone after booking my trip to Jamaica. I informed her to please add medical insurance to my booking and to please let me know how much the cancellation insurance would be. She informed me that she would email the cost, I never received this email I called and spoke with her again and I told her to go a head and add the cancellation insurance which she informed me would only be due to medical reasons as we had passed the 72 hour mark to add the full cancellation insurance. I have not heard back from Karen. I have attempted to call her and emailed her three times and have no gotten a response back. I am currently in Italy on vacation and have had my parents attempt to contact her and she told them that she email me back. Which I find to be false as her”s are the only emails I haven”t received. When my parents attempted to call her back her message indicated that she was away until today August 28th. My trip has already been paid I full and I can see that no medical or cancellation insurance has been added. I am very disappointed with the lack of service I have been given. You should also be aware that my parents were going to book a trip with Karen as well now they will take their business elsewhere.
iTravel2000 Reviews & Complaints
I must say my vacation to Riu Republican was terrible. Upon arriving at the hotel, the check-in was extremely slow and uncorteous. We had construction going next to us, we complained to the front of the staff and we were just ignored. We were told there would be wifi throughout the grounds and we only had wifi for a couple of days. I’m hesitant to book with Itravel after my experience. Regards, Eliseo Degidio
iTravel2000 Reviews & Complaints
I purchased a return ticket from Halifax, NS, Canada to Mumbai, India on 2nd September 2013 for the flight departing on the same day due to a family medical emergency. I called itravel2000.com and an agent Ms. Varsha Sethi attended my call to book the ticket. She said the total charge for the ticket would be $2981.74 which will include some charges that would have to be processed by itravel2000.com in-house, so I was not provided with the actual breakdown of the charges. I had to leave due to an emergency, so I did not stress upon that issue at that time. Upon reviewing my credit card statement, I saw $2350.74 charged for the ticket and $631 charged as a service fee according a response that I received from itravel2000.com customer service email. Upon registering my experience with itravel2000″s facebook page, my post was removed from their page and I received a call from Ms. Mona from itravel2000.com. She said that the invoice is a legal document and that my complaint would be of no use. I did not deny the acceptance of the total charges, but I requested for a breakdown of $631, upon which she tried to explain me about high airport taxes, etc. I told her that I have an e-ticket receipt for $2350.74 and it mentions that it includes all taxes, fees, and carrier surcharges. She avoids the subject and says that the agent Ms. Varsha Sethi only charged me $31-$32 as booking fees, but she did not provide me with an explanation of why the additional $600 were charged. I sent her the e-ticket. I haven”t heard from Ms. Mona or itravel2000 since.
iTravel2000 Reviews & Complaints
I recently (Dec 2016) booked a family vacation with ITravel2000 our of Ontario and I`m regretting my decision. I have had to babysit the entire process from the original booking date in August. Never received E-tickets, Itinerary, or anything until I started calling and calling and calling. If your thinking your saving some $$ by booking with them, think again, is your time worth anything ? Is your sanity worth anything ? Initially the agent was great until she had my payment and after that it all went down hill. Even went so far as to talk to a Sales manager which lead to Nothing besides excuses about the agent I had dealt with. SO DO NOT DO IT !!! Please Book with a local agent or someone else besides these people even if it costs a few $$ more. Thanks for reading and have a better experience than I did
iTravel2000 Reviews & Complaints
I travel motto states thst their success is built on their customer service but I beg to differ. On March 27 2018 I booked a flight for myself. Patrice Bryan and My sister in law Bonnie Evans to travel to the London England to Attend my uncle Roy”s funeral and to see my Sister”s sick Daughter who was dying from cancer. Upon arriving we realized that my niece was in grave condition and my sister needed help and family support to care for this child. As she also have 2 other children. My niece Deborah was in Pallitive care. The hospital Administrator family support service recognize that it was important for Bonnie and I to extend our flight home to Canada and write a letter to I travel explaining the situation asking for cancellation of our return flight to be extended. Her name is Victoria. She called I travel and was told that the letter would take 10 weeks to process therefore doing it by phone was easier but she needed The passenger to give permission to her before they could cancel the flight. This was done for Bonnie and her flight was cancelled and she returned at a later date no problem. When it came to my turn the same procedure was done but only in reverse. I knew that I travel needed my permission to talk with Victoria so I called I travel and asked them to cancel my flight and to put in their notes that Victoria would be calling to cancel and to go ahead. Victoria called and advise me that she spoke with itravel and I was good to go as the flight was now cancelled. After hearing that I thought it was all done. I had no idea that I needed to call I travel again to cancel as I had already given my permission to do so. After hearing that I sent an email to I travel asking how much my credit was. I was advised of the amount .c$440.00 and rebook fee of $150.00 My niece died. And after the funeral I called I travel to rebook my flight only to be told that I was a no show with West Jet and therefore I would have to pay for my return flight. I was livid. I have explained the situation to to the agents and figured that it might be a misunderstanding so based on compassionate grounds would they be able to do something for me. I travel refuse. I asked for it to be escalated to the manager but still no one. Budged. I have been a client with I travel for years. I”m like the travel agent for friends and family and my social club have book trips. With I travel. I just cannot believe that such a big corporate industry could treat a customer like this. Im so disgusted that I have to bring this to the media. My reference booking number was IKOYZ return flight LGW to YYZ April 29. I will never ever use I travel again and will tell all my friends on social media never to use I travel again. Such injustice was done to me. I have had to book my return date home to Canada directly with West Jet. They heard my story and had compassion on me. They did for me what I expected to be done by I Travel. Patrice Bryan.