BUYERS BEWARE!!!!! Heather Ann Fairchild is the owner of this company It’s a Puppies World and she is an unethical business owner who absolutely does not understand the meaning of being honest, truthful and responsible business practices. I live in Cluver City,CA and I ordered a puppy from her. She reassured me that she only works with the best kennels and that she always provides health guarantee and clear bill of health for all her puppies. Every step of the way was a nightmare to wrk with her. The first thing she switched on me was the delivery agreement. She was supposed to have the puppy delivered to my house. For two straight days and numerous long text after texts, she shared with me the the puppy had been misplaced and then she kept pushing me to dive places that are two hours away to pick up this puppy. After getting pushy with her and demanding the number of the trucking company, I was able to contact the trucker and arrange a meet point only 15 minutes from my house. This nerve wreck that had gone on for 2 days, could have been avoided by a simple phone call. However delivery torture is simply a minor portion of this Saga. I picked this puppy up close to midnight from a town over in a parking lot. The day I notices that her eyes were completely shut with green puss. I contacted her towards midday and explained to her. She blamed it on the trucking company. When I asked her for help with much attitude and name calling she said she would agree for the meds but not the visit for the vet. Her logic was it was my duty to take the puppy to a vet any ways. She commented how stupid I was for lack of not knowing how to take care of a puppy. I explained to her that I really did not need to take the puppy to a vet if she was health until her 12 weeks shots. But I could not make her understand the logic. The next thing that I shared with her was that there were stitches on couple of spots on the poor puppy’s belly. When I confronted her with and asked her what this meant, with out any apologies, she said ” So what if she has had surgeries…. the important thing is what ever the problem was, had been fixed”…. when I told her that was not right and that I should have know about this. She sarcastically commented that she felt sorry for me and it was so terrible that this surgery ” made this dog an unworthy dog!!!” Does this lady not understand disclosure and promise to deliver in good Faith???? SO HERE IS THE LIST OF ALL THINGS WRONG WITH THIS POOR PUPPY: 1.Colitis…. bloody stool and diarrhea 2. Not only eye infection but server inflammation of the tissue surrounding the eyes ( this may never go away according to 2 different vets) 3. Bilateral mystery surgery 4. EAR MITES ( she keep banging her her and scratching her ears 5. sinus infection Can there be anything else wrong with this puppy??? when I confronted her with all this issued… she simply said to send the puppy back and she would partial refund me. Why should I loose money???? Is it not her responsibility to work with trust worthy good kennels. Should she not be the one to carry the loss and correct this situation? SO Far I have spent $900.00 on a puppy that is unhealthy and $320.00 on medical bills and still the medical problems continue. PLEASE DO NOT USE THIS COMPANY….. YOU WILL SUFFER!!!!
This complaint and/or review was posted on HolySmoke.org on 21:55 pm, January 12, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/its-a-puppies-world-review/.
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