I recently purchased an engagement ring from James Allen on April 24th, 2015 and the ring was delivered to me on May 15th, 2015. After I purchased my ring James Allen promptly came out with two different promotions. The first one was for 10% off the purchase of any wedding band and the second one was 15% off any engagement ring. I was very surprised to find out that they are now offering 15% off on their rings. So I contacted the customer service department for James Allen on 7/22/2015 to see about getting an adjustment for my initial purchase. (Keep in mind that I paid over $4,000 for my ring so a 15% discount is pretty significant.) I was informed that they do not offer any sort of price protection program…and that they only stand by their prices for 30 days. I advised the James Allen representative that if I was advised beforehand that they run occasional promotions that I would have waited to make my purchase. The representative told me that they have no prior knowledge of upcoming promotions…and that they could not refund me for the 15% difference. (So I’m to assume that James’ Allen does not keep their employees informed about upcoming/ongoing promotions.) Up until now I was fairly satisfied with their customer service…but this has been one of the WORST EXAMPLES of customer service that I’ve ever experienced! The fact that I overpaid for my ring by $600.00+ is ridiculous. The only reason I found out about their 15% promotion is because I went back to their website to purchase another ring. Needless to say that I cancelled my second order because of their unwillingness to help me with my problem. If you are shopping for a wedding ring I would STRONGLY suggest STAYING AWAY from James Allen…or at the very least delay your order until you’re sure you’ve found the lowest price on their website. Keep in mind that you only have 30 days to return your order and that James Allen will NOT assist you with your purchase after that if you have a pricing issue. James Allen is the WORST!
This complaint and/or review was posted on HolySmoke.org on 01:22 am, January 20, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/james-allen-review/.
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