JD Reservations

JD Reservations

Reviews: 1


Total views: 2156

Published: 29 January 2021

Posted by: Anonymous

I am wriiting in regards to my experience with JD Reservations. I purchased this what I thought was GREAT pkg backin May 2015 – I was sold a dream! After talking with several people and I can say every time I called in I have been misinformed/mislead of something! I am VERY upset and feel fully taken advantage of. As, soon as I workout 1 issue with this promotion I find another hidden lie and I’m just OVERALL fed up!!! | After making my reservations for the 2nd part of my trip to Cancun I’m learning ALL these new (hidden) things I wasn’t initially informed of. Such as: | 1. A major credit card in the name of the qualifying person(s). NO DEBIT CARD, CHECK CARDS OR CORPORATE CARDS WILL BE ACCEPTED – NO EXCEPTIONS! | 2.Cohabitating couples must both be legally single. Must present government issued matching photo identification with matching addresses and both must be between the ages of 30 – 70 years old | 3. This package can not be used to stay at the resort during the same or similar dates as any family or friends, whether the friends or family are on a promotional package or on a regular reservation. The exception is only for promotional package purchasers who are staying at the resort during similar dates as family or friends who are Villa Group owners | Just to name a few…. | This is ridiculous! and really needs to be looked into… | Then to top it off I have reservations set for Nov 6 (that I booked on Oct 1st) I called today(10/14) to check the status of my resevations since I never rcvd confirmation – only to be told I wasn’t accommadated with a 2 bedroom as promised, when I ask to speak with a supervisor (which is whom I was promised by) I was told all supervisors are on break and when they return they all will be going to a meeting. Which I just couldn’t believe that there is NO-1 one available to take a call from an upset guest. I asked if I can hold thinking maybe the rep will have some sort of compassion but nope I was placed on hold for over 45 minutes w/o her coming back to the phone once!! POOR CUSTOMER SERVICE! I work in customer service and take close to over 200 calls a day there is no-way I would put a guest on hold for that long w/o following up with them, that is called Gross Customer Abuse and MY JOB will walk you out the door…. At the end of the day out Customers are always 1st!! I have just been all over the place with this “Dream Vacation”! | I will never puchased such pkg again from JD Reservations and wish I would have did my research first before purchasing! | The reps are rude, they place you on hold for long periods of time, they talk over you, they are non-apologetic the list can go on and on!!!

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