In July of 2014, I was sent a notice from Jeep Chrysler regarding my Jeep grand cherokee. There was a defect with the ignition switch. According to the notice, the part was not available at the time and I was told that I would be contacted when the part was available . It said to in the meantime, to remove all keys and keyrings and only use one key when driving and to keep a clearance between the key and my knee while driving. Several months later, I contacted the company to find out when the part would be available so I could have the problem fixed, I was told ….we’ll contact you when the part is available. It has now been over 8 months and the part is STILL not available. This could utlimately cause an accident and the company just keeps giving me the run a round and I think it is completely unacceptable that this mutlibillion dollar company issues recalls and then doesn’t fix the problem. This company should either fix the problem now, since it has been such a long time since the recall was issued, or reimburse me for the full cost of the car so I can purchase a vehicle from a company that cares about its customers and provides repairs for their recalls. .
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