@jetairways This is regarding my yesterday’s experience with Jet Airways for a business trip from Delhi to Bangalore. It was my second time with Jet Airways. I used to like Jet compared to other domestic flights. Most of the times, my flights were booked by my organisation with Indigo Airlines. With Indigo for domestic trips, even if I stand in baggage check-in queue 45 minutes prior to my flight, I was able to catch the flight. With Jet Airways, I had the worst possible experience with their ground staff. I had a flight booked at 7:05 am for which I reached at the airport at 6:10 am at Delhi T3 terminal. I was carrying a small hand bag with my laptop and a carry bag weighing less than 7 Kgs. By 6:15, I was in the Jet Airways Baggage check-in queue. Since it was a long queue, I stood there for 2 minutes and then I directly went to the counter to get the boarding pass. She said sorry it’s closed, we can’t do checkin now. I said, it’s still 6:20, and it’s possible. But the lady at the counter said – talk to the Supervisor regarding this. Before going to supervisor, I went to another lady attendant sitting at the counter adjacent to supervisor’s counter. She said – not possible and I asked from her can I go directly (by that I meant carrying the baggage along with me instead of doing baggage check-in). She said – do you have boarding pass, I said no, plz give me that at least. She said – No, it’s closed. Then I went to the supervisor, she also spoke very rudely and said NO. I asked what’s the solution now, she said book another ticket at ticketing counter. I went there and started explaining my situation. He simply said – If the supervisor has said NO, I can’t help, without even knowing the complete situation. I said what time is the next flight, he said 7:55 am, and he booked my ticket for 9460 to Bangalore, which I had to pay from my pocket. It was 6:45 by then, I asked what is the boarding time for the next flight, he said it’s 7:05, so I said book that ticket asap so that I can do baggage check-in at the counter without any delay. I went to the first counter (the same lady who first said no), she was doing my check-in for this new flight and saw my baggage which was placed there on the belt beside her. She asked me in a surprising manner – You were having only this baggage, I said Yes, then she said – You would have gone to chase the flight directly. I was so shocked by her answer. I said – Why you didn’t say this thing when I was telling you to try once at least to give only the boarding pass, Infact I explicitly mentioned the same thing to the lady sitting at the counter next to supervisor’s counter – Can I go directly by getting boarding pass from kiosk, she simply said – Not possible without hearing what I was saying. I felt so irritated with their irresponsible behavior that I decided whatever may happen, I won’t travel with Jet Airways in future anymore. Why I had to pay because of irresponsible behavior of Jet ground staff.
This complaint and/or review was posted on HolySmoke.org on 03:05 am, May 25, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/jet-airways-india/.
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