I don’t normally complain about things, but my attempted car buying experience with Jim Glover was so bad I felt a need to share my story. Who would ever suspect a GMBilly Caperton of providing horrible customer service and setting such a poor example for his employees. That’s exactly what I encountered at “Jim Glover Chevrolet of Tulsa”. In an attempt to a purchase a 2014 Corvette online/internet, I spoke with the internet salesman on several occasions to make sure the car had everything I wanted and was completely ready before making the trip to Tulsa from Dallas. He communicated the vehicle was in great condition on all occasions. I arrived to finalize the deal and had already begun to sign papers before I was finally informed by the financial manager, who indicated he was not aware of the issue until just that moment, that there was undisclosed damage to the back end. He stated the GM was the only person aware of the issue and that he had not shared it with anyone else. The GM came over as we were looking at the issue and basically told me if I didn’t like it, I could just go somewhere else. He stated in Oklahoma he had no obligation to disclose information concerning vehicles. I have never experienced this level and lack of customer service. I asked questions about why I was not told about the issue during the several calls I made prior to coming and why the damage was not on the CarFax. Again, the GM was very dismissive and even seemed to get angry that I asked these questions. He basically told me, in so many words, that it was no big deal and I could just go somewhere else. I told him it was a big deal to us as my girlfriend and I had both take a full day off work and had driven 4 hours to get here. He never once said I’m sorry for the inconvenience, I understand your frustration or I apologize for the miscommunication. He only stated again, you do not have to buy here if you do not want it, go somewhere else. I know that just because someone has the title of manager does not necessarily mean that they have the skills or competencies to do the job. There was no attempt to de-escalate the issue, or to resolve the problem in a way that would be satisfactory to both of us. He never attempted to continue to make the deal once this information had been disclosed. I’m not sure if he treated us this way because I am African American or if because my girlfriend and I are an interracial couple or if he is just this disrespectful and dismissive to all of his customers, but his behavior was completely unprofessional and outright rude. What a price to pay for being willing to drive four hours to do business with someone and purchase a vehicle. On top of that, I had to provide a $500.00 deposit to hold the car, now I’m getting the round around for my refund. Just to let you know, I definitely plan to complete a Customer Satisfaction Survey and post my experience on social media.
This complaint and/or review was posted on HolySmoke.org on 03:26 am, May 26, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/jim-glover-chevrolet-and-isuzu-review/.
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