Reviews: 1


Total views: 3991

Published: 25 April 2019

Posted by: Anonymously

My recent customer experience with Jim Glover service department has been nothing short of disappointing. Having been previously advised by Firestone that I had a front differential leak, I brought my 99 Tahoe in March 16th for an oil change and an inspection for leaks. The service advisor, Danny Jones later calls to inform me of multiple problems that need repair i.e., diff. leaks, oil pan gasket, power steering leak, ect. Admittedly, I was a little deflated, feeling overcharged & price gouged but not a problem, let them make the recommended repairs totaling $1397.00. I have returned and left this truck with the service department three different times regarding the same issues and no success. My truck has NEVER stopped leaking even after these costly repairs. The second time I was told that the problem was residual oil that had collected in the ‘subframe’ and after cleaning and washing the underbelly this would resolve the problem. Took the truck in Tuesday for the THIRD time because it has continued to leak. Called May 1st @ 6:45 pm to check on the status…I’m put on hold & no one returns to the phone. Today I’m informed that the front cover gasket is leaking and this requires an addition $640.00. This truly does not seem ethical. I honestly have lost all confidence in your establishment. I love Chevrolet automobiles, owned 4, purchased 2 new from JG but this experience made me a very unsatisfied customer! I suspect I would not have had the same experience if this had been a new sale with a warranty. Kim Powell (email address removed by HolySmoke.org admin)

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