I have wasted soooo much time with this company. I called to cancel an order, and chaos ensued. Their computer systems were “down” for days, or so they claimed, then they shipped the product anyway, even though I canceled it, and then they charged me for shipping anyway (after one of their reps explicitly assured me they wouldn’t do this). Now I am waiting on an email from some follow up team, and I’m already sure this email will not come. I’m seriously considering calling my bank and trying to file a criminal complaint or something against JourneyEd as a fraudulent company to have these charges removed. Terrible customer service, very unhelpful representatives on the phone. Please, do not use this company, discounts or no.
This complaint and/or review was posted on HolySmoke.org on 11:05 am, January 08, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/journeyed/.
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