We leased a flat in cincinnati in october 2014 and called duke-energy for a electric supply. Here comes the disaster call from JUSTenergy late in october last week and our fate started to turn. They said if we subscribe with them, we would get stable rates for electricity where as other suppliers charge too much etc. The trick part is my wife DID NOT notice the difference between Dukenergy, Justenergy. She said ok to the person who called and thats it. Its DONE, No SIGNATURE, NO AGREEMENT shown. our november bill was 100$+ for 1000kwh approx, December bill was 250$ for 1600kwh and january 350$ for 2000kwh. We asked this to Duke energy and they said we had a contract with just energy and it started from nov-dec bill, those are their rates. We were shocked. We called just energy and asked them to politely disconnect their supply so that we will shift back to Duke. We called JUSTenergy on january last week. Now its february again Justenergy charges got added in february bill and no one cares about our fate. The worst part is they signed us for a Justgreen which is like a charity or something. They Rip you depending upon the usage. We dont know what it is and why/how the hell we got into contract just by a phone call. This is our disaster story and hope you guys sp-t on their face if they ask you to signup. .
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I have a rental property for which
I have a rental property for which my tenant pays me the electric bill which is in my name. I have noticed over the past few months that the energy cost was getting higher and i thought it was due to the cold winter and higher enegry usage. I called Duquese Light last month and they said call your energy supplier which is JUST ENERGY. In December they had changed my fixed electrical usage rate to a nearly DOUBLE variable rate with NO NOTICE (total extra fees amounting to about $1500.00). I called Just Energy and tried to get reimbursed, they reviewed my account and said they sent me a POST CARD in the mail when the rate change occured (which i have never recieved). I have gotten no reimburement and they offered to send me a $20.00 visa gift card which i declined. If anyone can offer any information about anything i can do to try and reclaim some money that wouuld be great!!!!