Yesterday I checked Travelocity and Kayak for flights between LAX and Atlanta, and got pointed to flights offered by Justfly.com. I booked them online (for Sprit Airlines and American Airlines), then AMEX texted me that it looked like a fraud attempt so it didn’t go through. (Evidently they have had other complaints?) I immediately notified AMEX that the charge should be okay and was made by me, but shortly afterward Justfly emailed me that my itinerary was canceled, and that I should call immediately to straighten it out. | I immediately dialed their 800 number for help. WOULD YOU BELIEVE I WAS ON THE PHONE FOR OVER FOUR HOURS?! Waiting for someone to help me straighten it out! The musac played endlessly and the voice kept coming on and saying “there are eight people ahead of you, then seven, then six, etc.” THIS TOOK FOUR HOURS! | I’m embarrassed to say that I hung on, thinking they were getting close to me being the next customer they’d help.I also couldn’t hang up because I had to have this reservation to make a business trip, and I didn’t want to be charged twice.The one time a live person finally talked to me, I made her take down my phone number and she promised to call back, but no one ever did. | In the meantime, after about 3-1/2 hours, I was forced to purchase other flights online to make sure I could fly out the next day. Then I called AMEX and it turns out my credit card WAS charged for one of the legs of the flight, but was canceled for the other. I found out that even though Justfly.com had said my itinerary was canceled, they still had me booked for one leg of the flight. It did not say that in their email – only that my whole itinerary was canceled. | I finally resolved it by hanging up (feeling absolutely scammed and stupid for hanging on the phone so long) and calling American Airlines directly to cancel the extra flight. After hearing my story, they refunded my money. | After all this happened, I looked up the reviews for Justfly.com on the internet. I was shocked to see that my experience has happened to many other people too! This company should be shut down. I will be posting on every site I can to warn others. | I also can’t believe that Travelocity, Kayak, and other flight booking sites still have Justfly.com listed on their sites as options. I will only book flights on the AMEX website from now on!
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This complaint and/or review was posted on HolySmoke.org on 23:25 pm, February 08, 2021 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/justfly-com/.
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