Many time when calling Kaplan’s financial aid dept. I was given the run around. I feel I was overcharged for classes. My husband who was also a student at the time was lied to about how much student aid he had. It resulted in unnecessary charges as he had to drop a class because they didn’t tell him he had no aid available until mid-semester. He was still charged for the class but was unable to complete it. I have had many occasions where I have had to fight just to get the instructors to follow the syllabus and this resulted in failing a class once. I was able to rectify that situation however when it came to financial aid no one listened. Many time I was tile I had one amount then another. There were time when they could not even tell me what the charges were for. Each time I called the financial aid dept. it was a different story about my aid. .
This complaint and/or review was posted on HolySmoke.org on 23:31 pm, June 21, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/kaplan-university-review-15/.
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