We purchased 450 sq/ft of Karastan Intriga Colours Carpet in 2013 from Carpet One in Durham. In 2016 we noticed that it was wearing out. We tried dealing with the store, however it went out of business. We did find out that the carpet is warrantied for 25 years (we were never provided a copy of said warranty, just a receipt), and contacted Mohawk. This is where the scam lies. The stipulations of the warrenty are supposedly that there has to be a specific type of cleaning every 18 months. We had the cleaning, but the first one was after 2 years. We are now stuck replacing the carpet. I have had builder’s grade carpet hold up better. Beware of this company and its products.
These two low lifes cant be trusted! i trusted them and they taken advantage of me leaving me out of pocket almost one thousand pounds. |
When I spoke to this tony guy he was a very nice, and very knowledgable. He assured me the truck was in Excellent condition. Well, after
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This complaint and/or review was posted on HolySmoke.org on 15:01 pm, January 29, 2021 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/karastan/.
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