Katerno Reviews & Complaints

Reviews: 2


Total views: 4135

Published: 03 September 2018

Posted by: BillFirefighterNH

DO NOT BUY FROM KATERNO.com –I searched for price comparison for a fire/rescue tool called a spanner wrench multi tool. I found a listing for this product on Katerno.com. I then saw the item picture and the description and it all seemed good. There were no options to select for the product just a good old fashioned Buy Now button. I bought the item and it was delivered in just a few days. However, it was a much different item than I ordered and not the item in the picture. It was a window punch made by the same manufacturer. Assuming that it was just an order fulfillment mistake I informed Katerno customer service. The response was that i received exactly what I ordered and they referred to a cryptic product name Res-Q-Me – RST1BR. They then explained that deeper in the description the description refers to the product I received and by connection of this reference to the name, I ordered. This is the description: “Multi-Purpose Rescue Tools are a must-have for service techs and first responders. The Res-Q-Rench is five tools in one – universal spanner, pry tool, window punch, seat belt cutter, and gas shutoff. Smaller than the Res-Q-Rench but just as effective, the Res-Q-Me easily shatters tempered glass and cuts through safety belts in seconds.” after sending them back their order and shipping confirm. emails with the spanner wrench (ResQ Rench) pictured. They still told me I ordered the wrong item, the ResQ Me. I then asked for them to at least acknowledge that it was a misleading product page and they still told me that I got what I ordered. DO NOT buy anything from Katerno.com. They have horrible customer service and refuse to accept that the customer is right, even with proof.

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