They sold us a diamond ring on 02-20-2014. After wearing the ring for awhile it started to cut into my finger and become very uncomfortable to wear. I tried to return the ring on different occations but the store was either closed or a manager wasnt available. I work a very busy scedule so when I finally got to the Johnson City mall I spoke with Dave (store manager) and explained my issue. He seemed helpful but said I needed to call customer support for an return override code so he could process the payment back on my card. The next morning I contacted a very rude customer support that explained they dont have codes to give returns. I called Dave back and he explained the service department was lying and without the code he couldnt process payment. I had customer service contact him and when they got back on the line they said Dave refuses to give a refund and since it was up to the stores decretion, they couldnt do anything to help me. I called the store back and dave wasnt available but the girl that answered surprizingly knew all about the issue. She reexplained how customer support was lying but as she was talking I could hear a mans voice telling her what to say. I asked her if it was Dave and she quickly hung up on me. I tried calling back several times but received no answer. This has been an absolutly horrible experience. I beleive this company’s policies are based on lies and deceit. They’ll pretend to be your best friend when buying but if you have an issue they quickly become your worst nightmare. .
This complaint and/or review was posted on HolySmoke.org on 15:24 pm, December 10, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/kay-jewlers-review/.
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