I found KB Custom Wood Works on a Facebook page, Farmhouse, Rustic and Vintage Things based out of Gilvert. He posted many beautiful pieces and even gave free give always on pieces. So I assumed he was legit. I then requested to be a part of his Facebook page KB Custom Wood Works. Upon being accepted I contacted him via private message on Facebook to see if he could make a custom TV console and small entryway bench. He said yes and that before he could start I would have to come and pay a deposit, half of the total price. On June 19th I drove to his home where I assumed his “shop” is located he filled out a piece of paperwork which I was not given a copy of because he said I didn’t need it and I paid the $400 deposit and was told the pieces would be done in 7-14 days. On Saturday June 27th I texted him to see if the pieces were done and if we could schedule a delivery/pickup. He said it would be by the weeken and I never head from him at the end of the week. I texted him again on Wed Juky 8th and he again said by the weekend via text on July 9th. After still hearing nothing I sent him another text on Wed July 15th because he never answered my phone calls. I never got a response. His wife as she called herself (Brittany Naylor) finally got back to me and said he had a family emergency that he had to go out of town for and would be back by the next week. This was Juky 16th On July 23rd I sent Kevin and Brittany a text and even called. Brittany wrote me back saying he was still out of town. I waited till the 27th and sent another text/called. She responded with he still was out of town. At this point I am so frustrated. I then got back on their Facebook page and saw that there have been several people complaining about not getting their pieces and like myself payed a deposit and Brittany keeps deleting their posts off of the page all while adding new pieces to sell. What should I do? So frustrated! At this point all I want is my $400 back and I have told her that. I even said I would take what ever pieces she has available for immediate pickup with now no response.
This complaint and/or review was posted on HolySmoke.org on 13:28 pm, June 26, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/kb-custom-wood-works-review/.
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