At approx 4 pm on 31st October, KD Air cancelled their flight No: 411 which was scheduled to fly, the next morning, 1st November 2018 from Qualicum Beach to Vancouver, at 6.35 am. Our guest had booked a seat on that flight, but although the KD Air email appears to have been sent at 4 pm on 31st October, our guest did not check his email, and pick up the cancellation message until after 7 pm that evening. As our guest had to catch a flight to San Francisco from Vancouver at 11.30 am on 1st November, we were obliged to make other travel arrangements for him, at very short notice. We had to get up at 3 am in order to take him to Nanaimo to catch a BC ferry to Vancouver. We also had to prebook a taxi for him, and all suffered the anxiety attached to last minute changes in travel plans. On returning to Qualicum Beach at approximately 6 am, my husband I drove straight to the Qualicum Beach airport terminal, which was locked up – but there were two other people waiting (in the dark and the rain) for the 6.35 am flight to Vancouver. Neither of these people had received messages about the cancellation of the flight. One of these people had been dropped off earlier at the airport, and had no vehicle with which to drive away and find alternative means of travel. At approximately 12.30 pm on the same day, my husband and I returned to Qualicum Beach airport. The terminal was now open, and we spoke to the member of staff on the KD Air desk. We were told that the flight had been cancelled because the plane had not been returned from maintenance. The member of staff also tried to assure us that cancellation messages had been sent to all passengers – although we told her that we had met two other passengers at the airport that morning who had no idea! However, having accepted that the cancellation was unavoidable, we were told by the member of staff that the cost of the flight was “non-refundable”! The member of staff insisted that she would have told us this when we booked the ticket. However, even if we were told that the cost of the ticket was non-refundable, we would have naturally assumed that this would have been in the case of the passenger cancelling the booking – NOT THE AIRLINE CANCELLING THE FLIGHT! The staff offered us a replacement ticket on another flight, but this is of no use to us whatsoever. Our guest/passenger was visiting us from the UK and is unlikely to be returning to Vancouver Island. My husband and I have no use for a KD Air flight ticket. How do we go about obtaining a full refund of the cost of this ticket for our guest?
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