9/1/17 I responded to an add Keen and Social had for the Londoner hoodie on Facebook. I had 4 min left before “sale closed”. I tried to find a size chart with actual measurements, but couldn’t. So I clicked on 4x. Minutes later, I got the email confirmation. I saw then that the 4x fits a sz 18.in US sizes an 18 would be XL at most. I emailed (never could find a phone number) FOUR TIMES asking to cancel my order. All within 12 hrs of ordering it. My only reply was a “we received your email, will reply…” I then filed a complaint with Paypal (method I used to pay). The case is still pending their investigation. I don’t want the hoodie. I want a full refund and will keep pursuing it.
This complaint and/or review was posted on HolySmoke.org on 10:43 am, February 23, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/keen-and-social/.
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