beep sound in kent ro uv after the replacement of activated carbon filter n uv tube… please explain y the sound comes…
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KENT RO Systems Reviews & Complaints
Extremely bad service by Kent Kuwait. Once these people install purifier at your home you no longer exist in their customer book list. I am repeatedly calling customer care for my FIRST SERVICE since past two months and every-time I call, I end up getting false promises about sending technician at home for filter replacement but no one ever turned up. Do not fall in trap of Kent Kuwait. Beware friends. Please let me know if I can file a complaint against them to some higher authority in Kuwait who takes care of customer related issues.
KENT RO Systems Reviews & Complaints
Hello, I had purchased a Kent RO (Serial no:KR140401086 ) in Sept 2014. However, since march 2016, I have spent Rs. 6200+ on it. I get a problem almost every month. In fact, when Kent sent me a person from an “authorized” service center, he told me to call him directly if any problem occurs, to resolve it quickly. Seems like he cheated, since Kent does not have records of my sequential problems. Also, if an “authorized” person tells me something, I would think he represents Kent. Anyway, I am attaching all my bills in last 6 months. If Kent RO costs me 6k+ in maintenance in 6 months, it’ll cost me more than the RO itself in a year and half. This is ridiculous at its extreme. Now I am getting a continuous beep sound when I changed the filter in March itself. If Kent charges me anything, I will throw it in the deepest pit of hell (which we call our dustbin) and revert back to mineral water. Sudarshan (RMN: [protected])
KENT RO Systems Reviews & Complaints
Hi team, I am located in hyderabad I have been using kent water purifier “kent ultra” since past 5 years and I am very happy recently I have got kent max as gift but within 20 days there is problem hence I have called kent service center Golden liquid solutions pvt. Ltd. 3-6-147/2/1 himayatnagar, Telephone: [protected] Email: [protected]@yahoo.co.in I got answer is we dont repair kent if it is purchased online or gift item, if you purchase from their shop only you will get services. I have called another service center Sms enterprises H. No.-1-9-18/2, opp. Topten bakery lane, ramnagar, hyderabad-500020 Telephone: 040-[protected], [protected] Email: Phone is switched off. I have called third service center. Sr enterprises H. No 2-19-59/84 sitharama colony, kalyanpuri, uppal hyderabad – 500039 Telephone: [protected], [protected] Email: Only reply I will get we will send, despite followup”s could not get any response. As kent is one of the leading brand in water purifier, but after sale service is pathetic. Request kent team to look into this issue Regards Rahul s [protected]
KENT RO Systems Reviews & Complaints
Hi There Im disgusted with the pathetic after-sales service of Kent RO . In our case we bought Kent Excel l last year and now since past one month it had been giving a beep sound .Accordingly registered complaint and the technician came thrice changed UV bulb, then condenser, then smps and finally yesterday uv bulb holder.To our frustration the beep sound is still there and ro is not working though we have already paid for all the services.the last thing now left is to file a consumer complaint .im buying water despite having ro at home which as u can see is of no use thanx to the inefficient servicing .something need to be done quickly as we are totally losing patience.
KENT RO Systems Reviews & Complaints
I am getting a beep sound for the past 4 days. Also made a complaint at your customer service but no one seems to help here. They haven’t sent anyone to resolve the problem. I think I made a wrong decision in purchasing kent My email address is [protected]@gmail.com Regards, Swati
KENT RO Systems Reviews & Complaints
I bought Kent RO system from a Kent dealer – AB Solar & Supreme Technologies, Bangalore in Feb 2008. Since the 2nd month of purchase of the system I have been facing problems of the system’s tank overflowing with water and flooding the kitchen floor. The said dealer has tried to fix the problem without any success. Last month because of the overflown water my spouse slipped in the kitchen and injured her knee. At this point I asked the dealer to place change the system as it is dangerous. He responded by saying that because the system has not been mounted on the wall it is overflowing and so we mounted it on the wall. In spite of that the system is overflowing and 2-3 attempts made by the technician were not able to fix it. A few days later a 60 yr old lady slipped on the flooded kitchen floor as the Kent system was overflowing and fractured her knee. So I called the dealer and asked for replacement of the piece. He has refused to give any service and has wrongly accused me of detaining his technician in my house. The technician was in my house for abt 15min.s during which he spoke over the phone to his manager (the said dealer). Instead of helping, the dealer turned abusive! Now have tried to reach Kent directly! They sent a technician – he again fixed the system which lasted for 2 days and again the overflowing started. Further calls to Kent has led to false promises of sending technician which has not happened and they keep trying to push us back to dealer with whom we don’t want to deal! It just appears that Kent people don’t seem to appreciate the problem even after two accidents! If it were US, easily we could have sued them and got damages – I have videos of water overflowing again and again. To summarize, Kent RO has been a bad product in our experience and the service has been pathetic. Buy it at your own risk !
KENT RO Systems Reviews & Complaints
I had brought kent grand plus two years back. After 6 months it started giving problems. During warranty period three major parts have been changed. But it contenously giving problem. I have already spent 8000+ for the machine in two years. My local service centre is “smart service” at haldia. Add is 1no hpl link road, manjushree, khudiram square. Po – khanjanchak, pin – 721602. The indicent behaviour of the service people. They think they r the boss. They demand different charge for different time and persons. There is a big? Mark abt there knowledge also. Every time they change at least two parts telling “it has to be change”.. As a bonafied customer, I am humaliteted every time. Don”t know whether I will get justice or not.
KENT RO Systems Reviews & Complaints
I have complained for service request 3 times as of now, but they are cancelling my request again and again, what a kind of response to a customer given by the company, , please solve this issue My request number [protected] has been cancelled, and also my previous service complaints have been cancelled. why for a customer requesting a service request and the company is often cancelling?. is it a response from a top company to behave with its customer.I have complained for service request 3 times as of now, but they are cancelling my request again and again, what a kind of response to a customer given by the company, the MD of my pin code 600054 dealer Mr. Dakshnamurthy is speaking vulgar words that he will not come to check my machine as i did not pay a sediment filter cost of Rs.500 last time, at the time of demo, only he told the machine has 1 year warranty, it is his fault on demo that he failed to inform me only 6 months warranty for 2 of the filters in the machine, and now he is cancelling my request on service. please help me out in this case, such a dealer like this is making the company”s name and logo to suppress like anything
KENT RO Systems Reviews & Complaints
I have this filter since 2 yrs…initially I didnt have much problem but since 6 months I have to call the technician to clean the filter as it always gives beep sound and water stops coming. Then since last 15 days my technician has come thrice, cleaned, changed all parts, gave around 1750 rs also bt hardly 2 days the filter worked properly, has resumed with the same beep sound problem with water stoppage. Please help. I really need an urgent reply. Thanks.
KENT RO Systems Reviews & Complaints
I purchase Kent 1.5 years back. It worked perfectly fine for 1 year. After that it started giving “4 continuous beeps for 30 seconds”. According to the manual, this meant change of filters. I got this all done. It started working fine. After another month, it again started giving 4 continuous beeps. This time, service guy told me that computer chip/mother board circuit component has failed and replaced it. After another month, i.e. on current day, it has started giving a single beep in 3 seconds. I am tired of calling the service guy again and again within short span of 2 months time. There seems to be a serious issue with the quality of Kent products and I am not going to buy another product from Kent if they don”t fix these issues for good.