1. Recently changed phones and lost accumulated boosters. Bummer. 2. I finish levels and sometimes must play same level again to proceed, especially frustrating when I use the boosters I do have to complete them. 3. I am past level 2100 and was just wondering if the “jackpot” on the free spin booster wheel is for show or if anyone ever lands on it…? all those games and never once hit. Bummer 4. Once in a while I am required (by the game) to log in to Facebook. The last time I did that my little (black cat) icon did not return, and there were others listed (near to me) in game progress, that are now not there. I liked that but it is gone now and do not know how to get it back. I do not really care if I get anything back…not looking for anything free here. These are just questions that have been building up over time and have no-one to ask. I enjoy the game! Thank you, Larry [protected]@cox.net [protected]
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King.com Reviews & Complaints
21 May at 9.36 local time playing level 1541 Pet Rescue Saga with 42+ run of wins at first attempt. Said had to get 7 pets. I got 7 then 8 then 9 then 10 and then it said level failed and took away all my wins not to mention the amount of coins it took to get those extra 3 pets. I want my run of wins reinstated, my coins back and an apology for a malfunction on the part of King.com.
King.com Reviews & Complaints
3/11/2017 money taken out of my bank account in the amounts of $15.99 plus tax and $6.99 plus tax. Error message said store is closed try again, which I did with no luck. Now the money has bee taken out of my bank and no purchase given to me on Candy Crush. Yesterday the error messages said problems try again later. I want a full refund of both the amounts listed above. TY
King.com Reviews & Complaints
30th November all my items on candy crush have been stripped from me, and reset to nothing, this has now happened on three other occasions. I have spent lots of money on this game and am not happy. The game as slowed and I have struggled to get on and play the game, then next minute it turns it self off and when it comes back on all my items I have brought and won are stripped away. I would like you to look into my account if possible and see what you can see, I would also like a refund as everything I have brought over the past two months I have lost and not due to how I play.
King.com Reviews & Complaints
A couple of issues with Candy Crush Saga: * Level 663 only provides 14 moves to resolve. Earlier reports on this level indicate the level has provided 30 moves. This level cannot be completed with only 14 moves. Please return the number of moves provided on this level to a reasonable number to complete this level. * Unlike other games (Bubble Witch Sagas, for example), players must pay to claim rewards they have earned after completing levels. While some rewards are granted, the gold contents of piggy banks can only be claimed by making a cash purchase. Please grant all rewards that are earned by playing the game. Earned rewards should not have to be purchased. Rewards that are earned by playing the game should be granted as part of the game. Candy Crush Saga used to be my favorite game, but these issues have greatly affected my enjoyment. Please advise when these issues have been addessed. Thanks!
King.com Reviews & Complaints
A couple of times when logging in to claim daily reward-yes internet connected-nothing happens. Then I go in after work and it d’s out a prize. Not fair. Candy crush-after winning the gold bars playing you want me to pay for them-talk about a rip off. Also feel some games would be impossible to complete without having to purchase additional lives/help and the free spin is a joke-pretty sick of it stopping dead on fish but when it lands on jackpot suddenly it starts up again and moves off this win. Fixed is what I feel these are and not in the players favor.
King.com Reviews & Complaints
A number of advertisement videos play but at the end of the video, a notice appears that states the video is not available so no reward is given. I cannot give you specific videos because for example.. the Ikea video plays and sometimes gives rewards and other times none. The one video which is consistently not giving any rewards but plays all the time is the View Qwest video. There are also others like NTUC which plays but also no rewards. I cannot recall any others but there are a number in addition to the 3 I mentioned. Is there anything you can do to fix the problem? I would appreciate it very much as I am at the 3600 plus levels and it’s frustrating not to receive any rewards after watching the videos play completely. These are much harder levels and every reward is much needed. Thank you
King.com Reviews & Complaints
About 2 weeks ago my candy crush had crashed and I lost everything! I emailed customer service at king and 3 people responded right away saying not to worry, they are aware that there are technical issues and that once everything is up and running I would be reimbursed for my losses. I have not received anything to date and now not one person is responding to the messages I keep sending asking for what I had lost. It is absolutely disgusting that this is how they treat people who take the time to play their games!! I have also spend good money during my play times and clearly it was a huge waste of time and money!!!
King.com Reviews & Complaints
After a recent update (november 20th 2016) I had trouble loading the game. I left it overnight and thismorning I found all my purchased and won candies have been wiped. I had19 colour bombs, 14 striped and wrapped, 21 fish, 2 hands and 5 hammers. Has my account been hacked? How safe is my details. Im on level 1778 but feel like giving up now. I have purchased lots in the past 3 years of playing but feel like giving up now. I tried hard to geft to this level but im pretty upset now.
King.com Reviews & Complaints
After acquiring a new mobile phone, I again downloaded Candy Crush Saga which I do every time I purchase a new phone. I am a menopausal, middle-aged old-school type teacher who loves playing Candy Crush! ?? Today, Sunday, March 12th 2017, I was playing level 4 (I’m playing level 942 on my iPad) and got quite a good score. When it had all tallied up it said I had reached second place. Woohoo! How exciting. I decided to see who was in 1st place so I could try and beat them in a later level. I was very shocked to see the name of the player who was in 1st place. It is extremely disturbing for someone like me to read a disgusting name like this but I have young grandchildren and it would be extremely upsetting for them to see something like this. I would like you to remove the disgusting name currently in 1st place in Candy Crush Saga. There needs to be respect as you have stated in your mission statement.
King.com Reviews & Complaints
After recent software update done yesterday, the game shuts off after few seconds from start . Tried many times and resets but same things happening . Problem is the continuous shut offs . Please advise what to do and proceed to solve this issue . Awaiting your kind involvement and solution advice by return This is related to the game called ” candy crush ” as well as ” soda ” . I updated the game on my iPad and then I noticed that I cannot complete the level as the game shuts down completely . I reboot again and same thing happens . How can I overcome this problem ? Do you have some suggestions to me to do for solving this problem ?
King.com Reviews & Complaints
After your most recent update, whereby I was unable to play Candy Crush for 2 days. I had to delete the App & re download it in order to receive its update. Once I had performed this & entered into the App, I began to play. Unfortunately… I was very, very upset to learn that I had lost all of my Sweet Boosters!!! I had added up quite a few over the time that I have been playing it!!! Please could you ensure that this isn”t repeated, it”s very distressing when you”ve used up a lot of your tim to get past levels & save up Sweet Bonuses, only to lose them!!!
King.com Reviews & Complaints
All King Games (e.g., Candy Crush, Soda Crush, Farm Heroes) on my IPAD constantly crash. I may be able to get into the game and make one or two moves but then I get kicked out. My wife sent King an email – she got a reply that our IPADS were probably too old for the newer applications. If that’s the case, then they should know what the problem is be able to patch their software to make it compatible. They (King) seem to forget that it is some of us long time players that got them where they are today – buying a new IPAD is not a solution.
King.com Reviews & Complaints
All my candies that I has purchased or won disappeared. It looks like my account deleted or wiped all the candies. I’m on the right level still though. Can we check into why all the candies that I had purchased or won disappeared? My account is tied to my email address. I am worried about providing My email address on this board. I hope that I can provide that information later in this process
King.com Reviews & Complaints
All of my candy crush boosters were erased/whipped out. This was noticed 12/24/18 at 5:30am eastern standard time. Candy Crush is on my T-Mobile phone and has been for many years. I am at level 1252 received my free spin this morning. Thus I noticed all of my boosters gone. multi color ball, lollipop, wrapped candy with blue ball, fish, hand, spinning wheel, red ball with check in it.
King.com Reviews & Complaints
All of my extra lives and Candy crush boosters have disappeared, so I am feeling very cross indeed. I had loads. I also can”t believe how hard it is to make any sort of complaint to King about this things in fact the requirement of 350 characters in itself is ludicrous King must get a great many complaints thats all I can say. Hopefully you can sort out this matter which appears to be a big con!!! Thank you.
King.com Reviews & Complaints
Also alot of my game players are having a hard time also cant send lives please can we go back to the original it was so much fun and easy the set up to me is confusing especially when your used to the other one i hardly play it now, , please go back to the old one, also it runs very slow there is to much going on with this one, , you have to send this and that and most of the time my game players are not getting there lives, , i think its hard to move on to the next level dont know why it was changed but it should go back to the other one, , i hope people have complained, , ty
King.com Reviews & Complaints
Am stuck on level 2060 because even though I have won this on several occasions it keeps telling me I’ve failed. There’s obviously a problem with this level and many complaints. Many other people say same thing. Advice on how I can proceed please. Why on earth does a complaint need to be so long is it to stop people complaining to you . Don’t think that will work.
King.com Reviews & Complaints
As i was playing candy crush saga i had found a bug in this game. To improve your game and resolve the bug contact me.its a serious problem Email ID [protected]@gmail.com It will be my pleasure if you could reply me for this.like facebook and all other social sites they give rewarsd for this if you could look in to this problem.plz sir contact me through this email id
King.com Reviews & Complaints
been off candy crush saga for 6 days with this report player block, now back on but lost all my lollies and things got my bars but other things gone, good way for you to make more money king not good for us players that pay you for the extras some will say well don”t pay but that”s not the point, this happens all the time and it shouldn”t, not happy king jj
King.com Reviews & Complaints
Been trying to complete this level now for last week. Am feeling very frustrated because I have managed to match all three orders but candy crush is only recognising two orders. I should have at least passed this level three times over but same thing keeps happening. have bought bonus balls aswell and extra lives. This is totally unacceptable and frustrating. Have noticed on a comment on the 30th may 2017. Someone else is having the same problem and same level as me.
King.com Reviews & Complaints
Beginning about 2 weeks ago, my tablet (iPad, I have no idea what generation) started crashing when I open certain applications (namely, Words with Friends, Candy Crush etc). So annoying. Upon opening the game, pushing play, then selecting whichever level you are playing, the game freezes and then kicks you out. And, I have the paid version, so those who do not, please do not think that might be the reason for your trouble. I even uninstalled the game, restarted my tablet, then downloaded again and are still having the same friggin issue.
King.com Reviews & Complaints
Boosters vanished….!!! I am shocked to see my boosters getting vanished all of a sudden. Why??? These were earned. Some were bought and all of a sudden how can they vanish? Need immediate response from the team. I am at level 1250. Shailendra. [protected]@gmail.com
King.com Reviews & Complaints
Bought a new phone I lost my lives. Over 50 how do I get them back?? I logged into my Facebook account. I’m at the same level but my lives are all gone. I’m down to 1 why is that?? Could ugggh could you please fix..email address is [protected]@yahoo.com..Does this happens everytime you have a new phone??? can this be fixed. Please reply Thank you again..
King.com Reviews & Complaints
Candy crush game froze I was onlevel 665 or level 656 I deleted the app and redownloaded it. When I-restartedthe game I’m now on back 656 it took months and a lot of my money to get to This level I’ve sent many emails to candy crush customer service and nothing has been done this isn’t the first time this has happened. I’m hoping to get this matter resolved.
King.com Reviews & Complaints
Candy Crush gave me 2 hrs of unlimited lives just as I was about to go to the next episode…So I decided to buy a ticket to the next episode instead of waiting for friends to give me a ticket… The problem is that I have not gotten the gold bars for instant access and the 2 hrs of unlimited has ended. After purchasing the gold bars Amazon pop up with a message that said the purchase was made but it is taking longer than expected to deliver the purchase… Can I have my money back please and thank you !
King.com Reviews & Complaints
Candy Crush is a great game, with fun graphics and good music. But level 452 is unfair because often when TWO striped candies clash, nothing shows up on the score! It makes Level 452 virtually impossible. My complaint is not long enough, so I shall add further characters to reach the proper length. I will just maunder on until I reach the approved length of text.
King.com Reviews & Complaints
Candy crush is constantly crashing in the middle of a game. This is happening all day he time. Can”t ever finish a game anymore. Very frustrating. I really enjoy playing these games on my iPad, but it seems as though these games are no longer compatible with iPads. I can okay these games on my laptop with absolutely no problem. This is s new problem that I have experienced for about 2 weeks now. Don”t understand what”s happened. Can you help.
King.com Reviews & Complaints
Candy crush just stole $30 from me. I purchased these boosters to pass level 1810 and it automatically ends the game on you with the use of just purchased boosters. This is absolute roberry. I want my money back. Candy crush is a frigging corrupt game. I want my money back now. Saturday june 25, 2016 @7pm
King.com Reviews & Complaints
Candy Crush Saga have boosters to help with the game. Half the time they don’t work, but they still charge my visa! This morning alone I spent nearly $10 for boosters that don’t work but they still took my money, March 6, 2016. I would like a refund on some of the money I have spent on this as this is 4th or 5th it has happened! This morning my issues are with level 409, the switch 2 candies booster would not work. It always seems that one I have the problems with. I don’t like spending my money and getting nothing in return, it gets very frustrating! Please help! Beth Gratto E-mail: [protected]@gmail.com
King.com Reviews & Complaints
Candy crush saga very frustrating people send me lives I click on each one and than they disappear can never get a free life-I will quit like hundreds of others with the same problem
King.com Reviews & Complaints
Candy crush soda saga won’t allow me to purchase more booster via my facebook account! Kept giving error message: sorry, the store is unavailable, try again. Would someone in customer service or leadership please rectify this error. I’m right at completing a level, but only if i’m able to make the purchase.. I’ve clicked on it countless times, trying to make the purchase, but was given the same error message each and every time. Thank you so much, I really enjoy playing candy crush saga, soda, and jelly.. Warmly, Lamelvia pierce display name via facebook is: kim pierce [protected]@gmail.com
King.com Reviews & Complaints
Candy crush will use my boosters and I did not check mark that boosters to be use. You used all of my boosters in a level that I had the hardest time to get past. I space them out and yes I know that I did not pay for them but I did earn them by playing by your rules. I don’t expect to get my boosters back but I want you to please leave them alone for my discretion to use. Thank you.
King.com Reviews & Complaints
Candy game has too many glitches, it”s designed too cheat too get you to spend money. I would spend money if it wasn”t for the cheating the game is designed around. They do not give players the lives or tickets from friends. The designer wants you to purchase. I spend weeks on one board and it”s not worth it. I play similar games now instead of candy crush. People stop wasting your money on this game.
King.com Reviews & Complaints
Complaining about candy crush saga ios app. I accidentally clicked a continue button after a level failure. Without a confirmation window/popup, the purchase process started! I tried to stop it so I closed the app immediately but no luck! Finally lost 20 golds. This happened all the time! Why can’t you add a confirmation window asking people if they really want to buy! I am not able to provide a photo or video because I closed the app right away. Isn’t there a purchase history in the app?
King.com Reviews & Complaints
Crushed level 919. There was a treasure chest waiting on 920. Clicked on it, UP popped the rewards icons and then they just disappeared again, back into treasure chest. The chest was completely frozen—nothing would move forward. Had to reset—came back and the treasure chest was GONE! POOF! Sadly, this is the third time this has happened to me on my desktop. Such a sad and annoying glitch. Unfulfilled promises really suck!
King.com Reviews & Complaints
Customer services still fobbing me off with automated replies sending me back to the resolution centre, its been going on for weeks and weeks now my e mail largely go unanswered and theres no sign of a human being which by this point surely somebody needs to just step in and give me what I earnt and won fairly and squarely im a good loyal paying customer and this is how you treat your customers there is no service at all here
King.com Reviews & Complaints
Date of incident: 22 Dec 2016 Client: [protected]@gmail.com Description: After playing and gathering a lot of boosters in the past few years, this morning all the boosters were deleted and a new count has started. This prevents me from achieving my goals in finishing levels in the game. Desirable resolution: Please find and bring back the boosters (about 100 in each one).
King.com Reviews & Complaints
Dear Candy Crush Game Masters, Help pls! It seems there is a glitch in the game at my level. I am supposed to release 3 cherries but at this point, there are no more cherries in sight. I am in Level 1203 of the game and for some time now I have been working on this but it seems the 3rd cherry just disappears from sight. So the upper right guide says I need to release 1 more cherry! But I have wasted so many turns and done this game over at least 4 times but there is an error in the game program itself as the cherries, once visible have been eliminated but the game just goes on and on. I can send you the screenshot if you wish to understand my complaint better. Thank you! Dr Tan
King.com Reviews & Complaints
Dear King About 2 weeks ago I posted a complain hasn’t been answered. I play Cc saga but have got empty treasure chest. This wednesday I started playing new levels on my laptop and it seems this issue hasn’t been resolved. Also I found out by some players that they have been getting free boosters and upto 100 goldbars. I would appreciate if you gave mefeedback/solution on this issue. THX
King.com Reviews & Complaints
Did a factory reset on tablet. After reset and syncing with FB I see I am left with nothing!!! I had over 50 friends free gifts etc… I had numerous boosters and now there all gone! Wtf!?! This is the only game that robbed me of free gifts. All other games were the same after syncing with FB. I was also robbed of 9 gold bars once. They just disappeared one day. I also paid 1.99 to get help on a level. While having to pay the money you are moved to another app thus closing the level you needed help with and starting you off at the beginning of the level again and then not needing what you just paid for!!! I”m starting to think king candy crush rips you off on purpose. They have become money hungry! I have contacted them before and heard nothing back. Well I would like it all back, thank you. I don”t expect to hear from you but if so maybe you care for the consumer that allows your business to succeed.
King.com Reviews & Complaints
Dont know why you are stealing from people but im over it. This is the second complaint ive now made over losing all bonuses I earn them I pay for them and during play or update or whatever you take them. Might seem petty but when you save them up and pay for them tou want them to be there always. Sort your crap out otherwise I know I wont be spending anymore time or money on any of the apps. To loose over 40 bonuses during play is a load of crap. It is stealing simple! And its not like this has happened only once or twice this happens every second week. Sort it out
King.com Reviews & Complaints
During a competition round where you have to beat 6 levels on 1 life I accrued many bonuses such as freckles etc. during which I also acquired 20 ufo bonuses as well. It was tuff but I like to build an Arsenal for future levels. As I noticed only today, all of my ufos are gone. As I have left complaints before and none have been answered I expect this to end up the same. I really enjoy the game, but very time things like this happen it frustrates me and I go months without playing. If you have a look at my progress, you will see I’m a bit of an addict. Which is why it’s a shame when things like this happen.
King.com Reviews & Complaints
Earlier today i used several boosters to pass level 2693 and then after i passed it kept getting the special pieces and giving me a higher and higher score and just said sorry an error has occurred. This evening i bought gold bars to buy a booster to pass the same level when i beat it i just kept getting special candies and they would explode and my score just kept calculating and then said sorry an error has occurred. Can you please move me forward a level bc i did beat it 2x. if not can you at least refund my money. thanks [protected]@hotmail.com
King.com Reviews & Complaints
Ever since the last update i lost all candy combos i earned and bought. I do the daily spin and i win but they r never there. The last 4 days. Color bombs and coconut wheels. All my hammers that i just bought with my debit card… Im pissed now. I spend at least 10 bucks a week on this game and i have nothing! 12 color bombs 14 fish 9 wheels maybe 11 fish. And 6 hammers. Plus everything i just one. I cant use nothing. It shows 0 for everthing ! Please fix this and or correct what went wrong in ur last update. Thank you Rachel [protected]@gmail.com
King.com Reviews & Complaints
Every time I get the jackpot on candy crush it will stop on the jackpot clearly I won the jackpot then it will jump a couple of seconds later I have one of the most up to date laptops with all brand new hardware the best on the civilian market, so in retrospect the game is rigged and if the jackpot is rigged I guarantee more of the game will be rigged like levels so we buy more lives not that I can prove this, however I have screen shots and videos of the jackpot scam on the spinning wheel.
King.com Reviews & Complaints
EVerybody everywhere is complaining about this game going off every time you try to play it. Been going on for weeks and nobody seems to be doing anything about it. I suggest you get this fixed before you come up with anymore games. IM at level 1800 and have been stuck there for weeks. I love the game but it’s so frustrating. Please resolve this matter for all your customers.
King.com Reviews & Complaints
Everything the bubble king bonus is on and I am the king I hardly receive the gold bars for my reign. I always get the hour free and the lollypop bit very rarely receive any gold. I have previously complained to be advised that it is a bonus feature that has no guarantee to which I feel is extremely disappointing as I play this game daily and receive the daily bonuses however I have become disheartened as I feel I have been cheated. This error needs fixing as you will be losing further gamers
King.com Reviews & Complaints
For at least the last 100 levels (about level 325 to 456 and beyond – this is where I am at now) PhonyPhoenix is the # 1 person in the leaderboard on EVERY ONE. At first I thought this person must be good. Then i realized the score they have is exactly the same on every level – [protected]. Kind of torques me since I have got second on many of these levels – should have been first if not for this hacker. Thanks in advance for your help
King.com Reviews & Complaints
For many months I have been playing level 80 on candy crush soda. Tonight I finally won the game. Or so I thought. It said I had found all the bears and it did the usual thing when you have won. I wanted to see what the next level was like. To my surprise, it went right back to level 80!! I was quite upset. I have spent a bit of money trying to win!! So what is going on here??? I should finally be on level 81!! If this is what king does, then I need not play their games.
King.com Reviews & Complaints
For the last few weeks I have not been able to play candy Crush Soda and so have my friends. Just when you get to the play part it crashes. Very frustrating, when are you going to fix this bug. I have had so much fun with this game and now for some reason it will crash just when I get to the “play” part This bug needs to be fixed, I am not the only one that is having issues with this game
King.com Reviews & Complaints
For the last several days the candy drops are not accumulating properly so there are no rewards. I will have 35/36 then play a game and then it reflects 0/60 then repeats itself to 35/36 etc. also not receiving the daily prize. I play Candy Crush through Facebook so maybe that is the issue. Have there been other complaints about this issue? Is the issue being worked on?