After speaking to Mike Kitson and being assured this was the best new board on the market I decided to take the plunge. My wife actually ordered the board for me a few days later (1 month prior to my birthday) and was assured that it would get to me in time to be my gift. They charged her credit card immediately, however, never delivered as promised. After two months passed with still no board or communication, my wife started leaving messages and sending emails with no response. Finally, she left a message with no name saying she was interested in buying a board. Not surprisingly, they returned her call with the promise of new business, and at that point she was told that the board she ordered (over 60 days ago) had not yet been built and they could not give her an estimate for delivery. With that information she decided to cancel the order. Over the course of the next month we never received any credit to our account and there was no additional communication. At that point I sent Mike Kitson (Owner) an email indicating that I was going to spread the word on SUP forums that his company was not to be trusted if he did not rectify the situation. I received an email from Mike saying how the company had hit some local rugulatory snags in getting the business going and that it was frustrating because his company was effectively revolutionizing the world with their technology. He never acknowleged my order, appologized or agreed to refund my money…nothing. Luckily for me I paid with American Express and shortly after my communication with Mike Amex informed me that they were able to intervene and get my refund. Now I am reading that others who received their boards have said the quaility was terrible and that they began to delaminate after a few uses. I have also read that local board builders consider this company a joke. So much for all the hype about the most advanced board shapes and construction quality on the market. Mike Kitson is nothing but a Snake Oil salesman. I dodged a bullet on this one…avoid this company at all costs. .
This complaint and/or review was posted on HolySmoke.org on 10:09 am, December 15, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/kitson-boards-inc-review-4/.
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