Don’t call KIWI to clean your carpets if you live in Houston. They charged me over $350, and told me I could call for a follow-up cleaning at a greatly reduced price. My understanding was that I needed to call within one year to get the reduced price. When I called for a follow-up, a technician arrived with a completely different cleaning system. The first cleaning was done with the spinning white pads, and they did a good job. The follow up was a joke! The technician actually got big black stains on the stairs trying to move his steam cleaning machine. I don’t know why they do not have a consistent system. When I called, they could not explain, just notified me that technician no longer works for them. Don’t call KIWI. They do not stand behind their services. They don’t tell you the facts when you sign up, and MOST IMPORTANT… the contracts do not specify the one year “warranty” they are so proud to sell. They do not stand behind their work, and I predict they will be out of business before very long.
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This complaint and/or review was posted on HolySmoke.org on 11:58 am, March 26, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/kiwi-carpet-cleaning-kiwi-services/.
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Kiwi Carpet Cleaning / Kiwi Services Reviews & Complaints
Having cleaned carpets professionally, I am ashamed of my self for not doing my homework on this one. In a nutshell, their method of cleaning carpets is almost funny. They spray a mist of “cleaner” with a squirt bottle on your carpet and then us a buffering pad called a bonnet that spins in circles to “extract” the dirt. That is the same train of thought as squirting cleaner on a soiled shirt and rubbing it in and calling the shirt clean. Thinking your shirt is clean using the method explained previously is akin to believing your carpets are clean after Kiwi Carpet Cleaning gives you the bill. There is very little extraction if any taking place with the bonnet that is used because the friction of the pad will cause the emulsified dirt to burro back into the carpet. If anything you are just pushing the dirt farther into the carpet which will leave the same smell once the perfumes in the cleaner evaporate. If you value your money, please do not walk but run away from this company. It is a SCAM!!!
Kiwi Carpet Cleaning / Kiwi Services Reviews & Complaints
Having cleaned carpets professionally, I am ashamed of myself for not doing my homework on this one. In a nutshell, their method of cleaning carpets is almost funny. They spray a mist of “cleaner” with a squirt bottle on the carpet and then use a buffering pad called a bonnet that spins in circles to “extract” the dirt. That is the same train of thought as squirting cleaner on a soiled shirt and rubbing it in and calling the shirt clean. Thinking your shirt is clean using the method explained previously is akin to believing your carpets are cleaner after Kiwi Carpet Cleaning gives you the bill. Just looking at the physics, there is very little extraction if any taking place with the bonnet because the friction of the pad will cause the emulsified dirt to burro back into the carpet. If anything you are just pushing the dirt farther into the carpet which will leave the same smell once the perfumes evaporate. If you value your money and sanity at all, please do not walk but run away from this company.
Kiwi Carpet Cleaning / Kiwi Services Reviews & Complaints
Hi well i can bet every one has some thing to say well i do. i am a one of the best tech in Houston Texas and i am certified and insured going to say who ever call Kiwi to get your carpet or tile clean the tech dont know how to clean for one two any one that knows how to clean know that they aint cleaning that be said just watch out cause all they do is put oz gal of chemicals in your floors and they dont take none out just think for a sec if you was a carpet and some tech water you down with these chemicals then buff you around 5% of dirt will come on a pad but the rest of the dirt is still in you just spead around thats why they bush the carpet so it can LOOK CLEAN but it really aint. once it has dry you will be sticky and nasty thats why some stain come up after a day or so because it was never clean its just like taking a shower but no water just soap nasty right just the same!!! well i know for how real business runs how KIWI dose it its not fair at all working for them or not i only work 5 days and it sucks i Quit that job because they really suck all the way round there Equipment suck they pay suck that the ower suck and i how she reads this i hate peolpe like you i have sue i company just like you and my company is better then yours the peolpe that you have working for you is hard working peolpe how do i know cause i was one of em but you promise i would be make at less 600 a week upto 1, 500 perweek yea right maybe right not even you dont paid for gas nether insurance or miles for our trucks what do you pay for nothing how sweet is that i know you make more then millions i made in those days for her 1, 08.00 and ask how much did i make $220.00 that sucks and i use my truck to take her sh#* in my truck and she charge me for Retal her suff hahahaha i now am laugh she is funny will now i make 500 a day and i am happy then ever be for i have more Contracts then i ever did i promise you something JADENSFLOORS will be number one in Houston because Stanley Steemer is also passing by i do RESIDENTAL AND COMMERCIAL JADENSFLOORS.COM more then professional Expect!!! we care carpet care