– Purchased Samsung Galaxy S6 Edge on 15 April. Order VPJ6UJUR. Phone did not work. I could not make calls and only some texts. – Tried all avenues help centre advised, even buying a new sim to try in the event it was a faulty sim. – 26 April I returned the phone to Kogan. I asked for it to be processed asap as my old phone is broken, freezing/turns off/ cannot use any apps, and I rely heavily on my phone. – 7 May I requested an update about how it was progressing. No-one could provide this. I was told to wait up to 14 business days. I emailed several times and was told it would be dealt with but no update could be given. – 18 May, 14 business days since Kogan received my mobile, I received an email sending me a refund for the phone and delivery fee only. – I sent an email to Kogan on 18 May. No response to date. – I have called Koganmobile tonight (which is only number I can find) and they said they cannot help and to email again if I haven’t got a response. They would not take a complaint. My issue: S6 Edge are not common and I have spent $60 on accessories. I would still like the S6 Edge but I was not given the opportunity even though I specifically emailed and requested Kogan to contact me with options once we knew what was wrong with the phone and to make sure this was added to my file. I would like a refund as follows: -$29 for the screen protectors (which are still in an unopened envelope which I can send back to you). -$5 I spent on the mobile service but could not use. -$5.99 freight protection. -$30 on a case. If you are unable to send me the above refund then I would like a new S6 Edge sent out asap with free delivery and free freight protection. As you gave me a refund already, please send through an updated invoice. This matter has been going for more than a month and is very upsetting. I need it finalised as a matter of priority.
This complaint and/or review was posted on HolySmoke.org on 12:12 pm, December 04, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/kogan-australia/.
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