I had visited Kyle Vision Source for a simple checkup. It should be shut down because it’s of no use to anyone. These people have no idea how to do anything yet they are running a business. I don’t know how they are running this business because I can’t get a reason why someone will still come back here. The staff is really rude and provides terrible service. You will quickly realize that they don’t care about the customers. All they care about is getting the money out of your pockets. When I had visited this place, the optometrist had suggested me to get glasses and provided me with the worst quality frames ever. The frames were new but didn’t fit properly. They were uncomfortable, so I went to their place again to get a replacement. On both instances, I had to wait for around 20 minutes after the time of appointment. I’m a punctual guy. My first appointment was at 12’o clock and I had reached the place at 11:45. They had made me wait till 12:25 or something. On my second visit, the same stuff happened. And I had to wait for a while. When I asked them to get me replacements, they started discussing my insurance and told me that they’ll need to confirm a few details before they can issue a replacement. That was just their way of delaying the process further. I think they were expecting me to get irritated or something because they asked for my insurance’s number 2 -3 times. Then they asked me for my invoice number because they wanted to confirm my details too. I can’t tell you how much irritated I really was. They delayed the process for like a week. They finally gave me replacements but those frames were just as messed up as the previous ones were. And after the terrible experience, I had with them with my initial replacement, I realized that it was of no use to go back to them again. Since then, I have stopped going to Kyle Vision Source. This place has a bunch of morons working together with a goal in mind, which is stealing money. They offer terrible products and worse service. They made me go through a lot of hassle and wasted a lot of my time only for a little task and I know I’m not the only person who has faced such terrible behavior from these people. It’d be much better if you go someplace else and avoid this place at all costs. They don’t handle appointments well and they provided me with cheap frames, for which they had charged me considerably. Apart from that, they didn’t accept any fault and tried to dissuade me from getting my frames replaced because they knew they’ll have to replace the frames for free. And even for replacement, they gave me crappy frames to wear. I’m quite certain that you can easily find a place that has much better service than this one.
Kyle Vision Source