L Envi

L Envi Review

Reviews: 1

1 RATING
(1)

Total views: 4043

Published: 13 December 2017

Posted by: Anonymously

Same thing happened to me…..they get you hooked in with "free" shipping and a 14 day trial. I ordered the face cream and the eye cream. The eye cream only lasted 1 week and I threw out the bottle…I like the face cream and decided I would try it for one more month so I didn’t call to cancel within 14 days. I noticed a charge for $94.99 and expected a new shipment. I waited 2 weeks and just called to find out what was going on. They billed me for my "free" trial! They billed me $94.99 for the eye cream and another $94.99 for the face cream!!! I was outraged, demanded a refund, and canceled my orders. There was never a supervisor to talk to. They (hard to understand English) kept repeated that I agreed to a binding contract in the small print which I never saw or was never told about when I called to confirm my order. After two days, and my relentless demands, they offered a 15& 37; refund. Not acceptable. Then a 35& 37; refund. Still not acceptable. Finally, they agreed to a refund only if I send the containers back to them. I threw away the small dose of eye cream weeks ago so they would only offer a 50& 37; refund for that. I just sent back the eye cream (paying $9.00 for shipping myself) and will hopefully get this refund when they receive it. They made this a miserable experience and suck you in without being upfront. This is a horrible business practice and I grieve for all the other people who want to try this cream and then get billed outrageous prices for something they expected for "free!" So unethical and sneaky. Don’t order this "free" trial. You’ll be so sorry!

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