Same thing happened to me…..they get you hooked in with "free" shipping and a 14 day trial. I ordered the face cream and the eye cream. The eye cream only lasted 1 week and I threw out the bottle…I like the face cream and decided I would try it for one more month so I didn’t call to cancel within 14 days. I noticed a charge for $94.99 and expected a new shipment. I waited 2 weeks and just called to find out what was going on. They billed me for my "free" trial! They billed me $94.99 for the eye cream and another $94.99 for the face cream!!! I was outraged, demanded a refund, and canceled my orders. There was never a supervisor to talk to. They (hard to understand English) kept repeated that I agreed to a binding contract in the small print which I never saw or was never told about when I called to confirm my order. After two days, and my relentless demands, they offered a 15& 37; refund. Not acceptable. Then a 35& 37; refund. Still not acceptable. Finally, they agreed to a refund only if I send the containers back to them. I threw away the small dose of eye cream weeks ago so they would only offer a 50& 37; refund for that. I just sent back the eye cream (paying $9.00 for shipping myself) and will hopefully get this refund when they receive it. They made this a miserable experience and suck you in without being upfront. This is a horrible business practice and I grieve for all the other people who want to try this cream and then get billed outrageous prices for something they expected for "free!" So unethical and sneaky. Don’t order this "free" trial. You’ll be so sorry!
This complaint and/or review was posted on HolySmoke.org on 04:42 am, December 13, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/l-envi-review-3/.
The reviews & complaints posted about L Envi was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about L Envi as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.