I purchased my car from L.A. Nissan and it was an okayish experience, but the real problem started when I needed some servicing because of the cold snap. I was on a vacation at the lake with my family, my car battery died and the block heater cord could not be found. I had to bring my vehicle to LA. Nissan. I asked them to change the oil and thoroughly check the block heater, thermostat, and battery. The block heater cord was stuck beneath the skid plate. The mechanic who had to re-route it was not very professional and was unable to find it, Also the thermostat was heating very slowly. Battery performance was ordinary and they were not going to change it but I suggested they should as I came back just before the warranty was about to end. The service manager denied and I complained that customers should not be treated this way and I will let others know about my bad experience too. He quickly went to his general manager and asked me to discuss things with him. The general manager tried to cover up his fault by convincing that vehicles have wear and tear and it’s the responsibility of the owner to take care of it. I argued that it’s the responsibility of Nissan to replace the battery and thermostat that has failed. He said they won\’t do the repair work as I threatened to give a bad review of them among people. Can you guys believe it? I told him that when I took my car to another mechanic before coming here, he told me that he could not find the block heater cord. The general manager said that the mechanic must not know his work well. I told him that he was a service guy from Nissan\’s assistant program who was also following the instructions of Nissan. Does he mean to say that L.A Nissan workers are incompetent? He was contradicting his statements and he was the rudest person I dealt with. He almost accused me of making the vehicle’s condition worse than before, he even claimed that faulty parts did not belong to Nissan and I\’m trying to cheat them with lies. I was fuming with anger, I immediately decided to get away from this shitty place. The service manager came out with the paperwork and they charged me $ 200 for the oil change. By now I completely understood that I was not getting a tow-hitch, they had no obligation to give me anything other than replacing the faulty parts, but they did not want to do that either! Probably the general manager knew that their mechanic is not experienced enough to complete this task. They wasted my five hours and charged me a humongous price for everything. I will never go to the doors of LA Nissan ever again! And I recommend you to avoid this place as well because I’m pretty sure that I wasn’t the last person they have treated this way.
This complaint and/or review was posted on HolySmoke.org on 19:34 pm, September 11, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/la-nissan/.
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