BEWARE! Do not stay at this hotel. The owner and GM are scammers, cheats, and liars. They take cash for rooms and pocket it instead of putting it in the till. They use and share patrons’ credit card information. La Quinta corporate will not investigate as it is a franchise! They also steal property. I can’t believe they have not been investigated by the IRS. Below are ACTUAL google reviews. These are only the people that take the time to rant about their experience–imagine how many more victims there are! I got a call from Ron Tocci the GM and he not only agreed that his employee Mike acted that way but then proceeded to make excuses for him. He told me since we did not actually stay at the hotel that he could only comp my room if I stayed with them again but said I might feel uncomfortable because Mike would be working the front desk so was I really sure if I wanted to come back. I am just flabbergasted at this point not only was I called a liar, threatened, but also discriminated against. I told Ron that as a GM I would think he would handle these types of situations with a lot more concern he replied why are we having a long winded conversation if I wont be coming back then hung up the phone on me. Please know that its people like this that ruin companies and drive away commerce in small towns like Tomball and other communities. I will never come back to this establishment and asked you give it a second thought before staying at the La Quinta Inn.
This complaint and/or review was posted on HolySmoke.org on 15:29 pm, December 31, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/la-quinta-inn-suites-review/.
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