La Quinta Inns & Suites

La Quinta Inns & Suites Reviews & Complaints

Reviews: 1

1 RATING
(1)

Total views: 4179

Published: 23 March 2020

Posted by: Michael Kent 1

#127 I checked into the hotel on 9.14.2018. The check in was strange having to listen to rules of the hotel, I asked for a copy. The room I was given and shown to had an odd odor I thought maybe it was an odd cleaning agent smell. I put the air conditioner on at 72 degrees it was warm and humid out, maybe just needed to be aired out I woke the next morning a bit congested, went to the breakfast room and hot tub later. My congestion seemed to clear up a bit. I went back to the hotel room and watched a rather large cock roach sit on the dresser and killed it with the TV remote. I stayed there for a week was going to check out on the 9.21.2018 on the morning of the 9.20.2018 1110AM I hear a loud banging on the door. Again. I yelled thru the door who it was, he just yelled check out is at 1100AM I got dressed and opened the door and tried to tell him I was”t to check out until the following morning where he interrupted me and yelled time to go. Again I tried to tell him and again he interrupted me. At this point a little crowd of people had appeared. I immediately grabbed my tablet and went to the main desk and showed the concierge my reservation dates. I said that man is trying to kick me out. She immediately came down the hall with me and went into the laundry room where he was a member of the House keeping staff. His name is Suneju. He started to argue with the concierge, I was surprised and mortified. I was hugely embarrassed. I just slinked back into my hotel room and hid until the small crowd had gone. I left the hotel and didn”t return until early evening. I was so embarrassed. Why, if there are any questions about ones stay doesn”t a call come from the front desk. Why is a housekeeping man banging on guest doors. Incredibly rude. WHY is he challenging a customer as to his reservation. I booked this thru Expedia and i will tell Expedia about this incident as well.

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