I have been unable to work fulltime without developing horrible symptoms of fatigue for a long time. So I took 6 months off to work part time and try and narrow down what in my system is causing problems. My doctor found Lymes disease and when the symptoms didn’t subside, ordered a test once a month, for two months without explaining that these would most likely be out of pocket for me. Imagine my displeasure when I recieved $3300 worth of medical billing from Labcorp – remembering that I have been put of work. The bill that my insurance company paid partially (I only get $500 for diagnostics too) had a $1500 discount (75%) so I asked why the insurance company was billed at such a lower rate. The guy on the phone explained that as the insurance companies are such good customers, they get a better discount than individuals. I explained that I am only making $200 per week and could he please come up with a discount. He offered me $1400 off from $3300 which is 40%. When I asked him about some of the pricing he hung up on me point blank. Realizing that the billionaire insurance companies are getting a much larger discount than me, I also decided to look up a site called Medical Blue Book. I started running the pricing for each test and Labcorp is on average 500% over market value for every single blood test. I don’t know how I am going to proceed as no one seems to want to take responsibility here, but I think it’s disgusting to prey on sick people & I will pursue this until I get a fair price for the services offered. .
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This complaint and/or review was posted on HolySmoke.org on 23:00 pm, September 13, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/labcorp-review/.
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LabCorp / Laboratory Corporation of America Holdings Reviews & Complaints
A woman phlebotomist at this location shows no medical professionalism. I have witnessed her argue repeatedly with co workers in front of patients. The people she argues with try to defuse the situation reminding her this is a work setting and she refuses to listen and continues to argue at a loud volume. She does not follow basic phlebotomy guidelines. She has re stuck a patient twice with the same needle. If she did it once I”m sure shes done it before. Every phlebotomist knows you discard the needle to do a second stick. She draws the wrong tubes and has to call the patient back and have to get stuck AGAIN cause of her error. Which should never happen because the computer clearly shows which tubes to draw. She pours over blood into other tubes to collect the desired amount however she over pours it pass the fill line and it almost caused contamination in the centrifuge because the top popped off prior to spinning. She on a daily basis mislabeled the tubes mixing up a lavender label on a gel tube and vice versa. She has been with the company for two years and still does not know basic computer skills. She does not know how to pull CORE orders. She does not know how to enter orders when brought in from another lab and this causes the front to get backed up with patients cause she cannot check in people quickly and refuses help. However when we offer help she gets very offended and refuses to accept the help or accept knowledge that will benefit her. It is to the point that the work place feels very hostile. This woman is very quick to see what you are doing and point out any flaws she feels is not up to standards and leaves everyone on eggshells due to the fact we have reported all her wrong doings I have stated to our supervisors about her lack of work ethic and continuous need to provoke arguements and her actions have gone undisciplined. I”ve been in the medical field for 15 years and this is by far the worst lack of action or care towards concerns and complaints from a job site. This woman has been removed from other labs associated with LABCORP due to the same behavior. Argumentative, rude, hostile, and lack of knowledge for phlebotomy. If she has to be moved from multiple labs for the same behavior what else does it take to realize this woman should not be representing LABCORP. The employees have voiced their concerns and complaints and events that have occurred from her arguements in front of patients to her using the SAME needle to re stick a patient to the supervisors. However no action has occurred. This behavior has been going on for months.
LabCorp / Laboratory Corporation of America Holdings Reviews & Complaints
After creating an appointment for lab work, my text confirmation from LabCorp offered automated sign-in service. Once I arrived at the office, I signed in via LabCorps” online service. After waiting for 30 minutes, I was told by office staff that system wasn”t being used by LabCorp yet, and I needed to sign in manually. I ended up having my lab work done almost an hour after my scheduled appointment due to LabCorps” failure. A sign in the office stating on-line and kiosk sign-ins aren”t operable would have prevented my problem, and issues for others.
LabCorp / Laboratory Corporation of America Holdings Reviews & Complaints
Birmingham Lab Corp refuses to send the results of my blood tests to my specialist. They will send to my primary when my primary orders a test, but when my specialist orders the test, they make me come to the office where I had the tests done and pick up the results to take to my doctor. This is not only an inconvenience for me, but does not appear to be an appropriate response on their part. When the nurse at my specialist”s office tries to contact them for the results, they refuse to give them to her after making her sit on hold for up to 3 hours, as well. She does not have that kind of time to wait for an answer, therefore Birmingham will fax the results to my local LabCorp office in Ocean Springs, MS and I have to physically pick them up and take them to my doctor. This is difficult for me because I am elderly.
LabCorp / Laboratory Corporation of America Holdings Reviews & Complaints
Dallas, Tex- Are all doctors used to do all of his own in-house laboratory work. The cost was covered under our deductible. Then he switched over to LabCorp of America. Once he did that we started getting secondary bills directly from LabCorp. These bills ranged anywhere from $175 up to 250.00- depending upon the type of work you had done. We just paid it. But it true the cost for healthcare up by a couple thousand dollars every year just because LabCorp bills. Two years ago, we switched doctors. Once again the doctor did all of her bloodwork and laboratory stuff in house. It was covered by the cost or deductible. In August of 2018, Our doctor switched over to LabCorp. We came in and December 2018 for a routine and end of year physicals. That”s when we discovered the change to LabCorp. We were very upset. We knew the bills will start coming for our laboratory work. We expressed this concern for Dr staff. That”s when a LabCorp, Senior account executive, Katherine Haake, came in to the medical treatment area bother having blood drawn. This is a clear violation of the federal privacy act. She is not a medical staff. She wasn”t supposed to be there. She handed us a business card of hers and says, “if you have any problems give me a call”- we just left because we knew this was a joke. Lab court treat people like ATMs . Like clockwork, we are now getting secondary bills for blood work and laboratory work from Lab Corps of America. So far we have about $100 worth of medical bills on our kitchen table. We are expecting more by the beginning of the new year. We wrote a letter to her doctor, explaining we do not want LabCorp involved in our healthcare. We called LabCorp tonight, and made it especially clear that we do not want them involved in our healthcare. They have far too many complaints. The accounting and billing practices are shady at best. If they were restaurant we wouldn”t eat with them. With this many complaints we definitely don”t want them involved in our healthcare. We”re waiting for a response from her doctor. It may mean we have to find a new doctor. LabCorp has a chokehold on all of North East Texas. They have monopolized all of the laboratory work here. So I”m not sure what will happen. they have far too many complaints. The accounting and billing practices are shady at best. If they were restaurant we wouldn”t eat with them. With this many complaints we definitely don”t want them involved in our healthcare. We”re waiting for a response from her doctor. It may mean we have to find a new doctor. LabCorp has a chokehold on all of North East Texas. They have monopolized all of the laboratory work here. So I”m not sure what will happen
LabCorp / Laboratory Corporation of America Holdings Reviews & Complaints
Friday, September 14 was my second visit to this Lab Corp location. My first visit was not a pleasant one, however, this visit on Friday, Sept 14 was terrible!!! I am on my lunch hour and walked in to the Lab Corp. There was no one at the reception desk. There was a lady struggling to register with no one at the desk to assist her. WE were the only 2 patients there at that time. (not that the gals working at the desk were helpful or friendly, when they finally did show up). Eventually, one lady appeared at the desk. The second lady appeared, her name (Janice). Janice calls me to the desk and ask for my paperwork. I asked her how long it would be as I am on my lunch hour. She said she had to enter my labs in the computer. (granted, I had already been there for at least 15 minutes before I got called to the desk). I sat down and waited and this man goes to the desk and proceeds to chit chat with Janice. Then the other lady working for Lab Corp opens up the door, (as she had taken the other lady back to get her labs) yelling JJ come here. Now both employees are in the one room with the other patient who arrived before me, however, I was completely checked in and ready but this lady got taken care of first. Janice calls me to the desk again to ask me my phone number. I again ask how much longer it would be. Janice told me she still had to enter my labs in to the computer. The other lady who works for Lab Corp was sitting there and she said to Janice, Wow, we have filled up 3 pages already of patients. We are so busy. This lady was not friendly at all. Neither of the employees smiled. I had to leave and I will have to return there to get my lab work done as this lab participates with my insurance. As I stated, this was my second visit to this location and neither visit was pleasant. Your employees need to be reminded that if it was not for patients, they would not have jobs. I have worked in healthcare for over 23 years. I take pride in job and treat my patients like they are family. The two gals working at Lab Corp on Sept 14 need to brush up on their customer service skills. As far as I am concerned, they have absolutely no customer service skills. IF this issue is not handled appropriately by Lab Corp, I will go to a higher level to file another complaint. Please teach your employees to behave in a professional manner and treat their patients like a human being deserves to be treated.
LabCorp / Laboratory Corporation of America Holdings Reviews & Complaints
Good afternoon I”m writing this complaint in reference to the African American young lady who worked at the front desk window. I came in this morning with my son to get some urine samples and blood drawn and she was very rude and basically told me I had to write my own name on urine samples in which I found very peculiar. She was very rude and unprofessional and as working at a company and being the face for a business place that behavior was unacceptable. I asked her for her name but she refused to give it to me so I kindly snapped a picture that I will enclose with this complaint. If you need any questions I can be reached at [protected] Mr.Manigo . Thank you
LabCorp / Laboratory Corporation of America Holdings Reviews & Complaints
Hello I need someone from labcorp preferably a manager to contact me ASAP. I visited the location at 4401 s orange ave Orlando, Florida Monday 8th, 2019. My doctor sent me there for blood work. First of I was told they take my insurance when I got there they didn”t and I have to pay out of my pocket $339.00. Unfortunately I had no choice I need the test done. Waited 2 hours even though I had an appointment. Then once I went back there the bathroom for my pee test was so dirty I covered seat with paper towels I wanted to vomit. Then I proceeded to the room I was told to go to. The lady taking my blood seemed unsure where to draw from she finally stuck me in my left arm. Pulled and shoved needle in and out. Kept lifting my arm up and using needle to lift my skin very painful. She couldn”t find my vein. Then I heard her say “oh vein popped” I said what”s that mean. ” oh it”s gonna be sore and bleed a lot for awhile. Awhile is a joke I couldn”t move my arm it hurt so much and bleed a lot crying pain. After she pulled and lifted my skin so much she finished taking blood from my wrist which I told her not too but did anyway. Today is Saturday my arm is still sore and hurts and still bruised. I demand a refund or some type of refund. And I need to know what labcorp is going to do about her in experience acting like it”s a normal everyday thing. I took pictures that I will talk to my lawyer about because this is ridiculous. I paid my money not anyone but me.
LabCorp / Laboratory Corporation of America Holdings Reviews & Complaints
I am 30 weeks pregnant, and needed to go in for the 3 hour Glucose test. I schedule the appointment a week in advanced, for 1 pm. I showed up at 12:30 because I was 1. nervous, and 2. knew I would probably have to fill out some type of paperwork. Fasted from 9 pm onward. I was greeted by a woman who was very impolite. But – I don”t really mind when someone is rude, people have bad days. But then the comments started. “You”re here for a glucose test at 1 pm? I guess you must like to sleep in.” … Well, actually I had to work, and taking a half day in the afternoon was my option, and the most convenient for myself and my family. Again, I ignored the mean comment. Then, she said “You have fasted for how long? You starved your unborn baby how long? I should call DCS on you.” At this point, I was really uncomfortable. But again, I shrugged it off. I was instructed to fast, no one was starving, and she isn”t my doctor. She tells me to take a seat and she”ll call me up when they are ready. I take a seat. I wait for quite some time, and then was called back up to be told they can”t do the test. She let me know that their system is faulty and let me schedule an appointment that couldn”t happen because they are closing at 3:30 pm. I”m sorry, what? But again – as irritated as I was, things happen. What she didn”t say was that she”s sorry this happened, or sorry I had to fast that long. Instead she said “come back at 7 am on Monday.” Unfortunately, like many Americans, I have a full time job and can”t just shoot my boss a quick text that I need another half day on Monday. So I let her know I”ll follow up with them to reschedule. She then said in the most serious and demeaning way “Well, considering you are having a baby – you should learn how to make sacrifices for your child.” In hindsight I wish I defended myself, because I didn”t. Instead, I stood there with my book I brought to read to pass the time, shaking hands because of not eating and being so nervous about this test, and looked up and started to cry. I politely asked for my paperwork back and left. I don”t feel like any person should have to be belittled by anyone. I don”t think anyone deserves to be treated that way. I have tried to contact customer service but cannot reach anyone. My appointment was on Friday 3/8 at 1 pm – if that can help identify the individual responsible.
LabCorp / Laboratory Corporation of America Holdings Reviews & Complaints
I brought a lab order to LabCorp and they did not inform me that most of the tests would not be covered by my insurer, Medicare. So I signed no waiver, or if I had been informed, would surely have declined any that were not covered. Then I called to obtain the results and was told there was no record of my services. When I then gave them a date of service and my name, they must have fabricated results and never mailed them to me. Instead I started getting weekly collections notices., which I still get. They are harassing, Evil, and did not do their job to let me know any were not covered. Further from their bogus, not real results, I have not had my blood tested to rule out the real and true danger I may still be living with, and I still get weekly collections threats, never just a normal bill. I have them in Fraud complaint with Medicare but would like to file a formal complaint against them in all capacities for their fraudulent practices which are unlawful and not helpful at all to consumers Sincerely, Laura M
LabCorp / Laboratory Corporation of America Holdings Reviews & Complaints
I came in for my blood to be drawn today. I was first seen by a woman in green scrubs with orange hair who looked older maybe in her 50s-60s. She began the process of drawing my blood with one glove on. I didn”t want to ask her why she wasn”t wearing gloves on both hands since she was going to put a needle in my arm which isn”t a particularly comfortable situation. She attempted to find my vein once in each arm and was unable to. Both attempts she was only wearing one glove. After her two attempts a younger woman in dark blue scrubs came in and completed the process. She was wearing gloves on both hands and was an excellent phlebotomist. When we asked her why the woman previously was only wearing one glove she commented that she was someone from off site that she didn”t even know. This situation is significantly unsettling and has caused me a decent amount of anxiety. People drawing blood should follow proper PPE protocol and should always be wearing gloves when performing any type of interaction with broken skin.
LabCorp / Laboratory Corporation of America Holdings Reviews & Complaints
I had an appointment at 8:15 this morning 9/25/2018 as I arrived on counter this a clip board were people sign in. I sign in my name and I marked that i had an appointment then i sat down then the lady at the counter called me asked for my INS info. And tolled me to have a sit after 15 minutes I approached counter lady asked why haven”t been called she said because you didn”t put the time of appointment then i tolled her but you knew i had an appointment because u noticed my name and called me for insurance info. U could of asked me for time of appointment and just advised me to next time write down all she said was you will be next and next time don”t forget to put time I complained to supervisor she was very attentive said sorry for inconvenience the point is that if i wouldn”t of complained i would of sat there for hours.
LabCorp / Laboratory Corporation of America Holdings Reviews & Complaints
I had blood drawn for my family doctor”s review at the Oviedo, Florida Clinic at approx. 8AM on Aug 6th. The technician was hostile to me from the beginning. I requested the blood be drawn from my right arm, and was told that it didn”t make any difference as it was only a needle. I insisted, saying that I”m left-handed and there has never been a problem drawing from my right arm. The tech replied: “well I might have to use the left arm.” So, I showed my right arm vein which stood up nicely, and she said: “it”s not what you can see, but what I can feel.” And it was said in a surly manner. She drew the blood quickly and roughly and said: “you can go now.” After I got home the bruising she caused appeared at the site and got worse over the next couple of days. I”m providing a photo of the bruising. I couldn”t see the tech”s name because she put a paper lab coat on before the procedure started. I was very disappointed in this service and can”t believe that LabCorp would find this acceptable. I”ve used this particular clinic for over 10 years. My husband John overheard the entire exchange and was very upset with the tech”s attitude. He told me that he will refuse service from her if she”s there when he goes in for his work-up.
LabCorp / Laboratory Corporation of America Holdings Reviews & Complaints
I had blood work completed at the Ogletown-Stanton Rd. Newark DE site on August 20 2018. I have come to this location for many years…no issues. First the tech was late to work and appeared to be mad with the world… no hello good morning nothing. She preceded and drew blood from my cephalic vein on my left arm!!! I have great veins she did not touch my median. I am still bruised and have taken photos of this horrible journey (my arm). I do not know where she was trained but with no people skills she needs to be removed from that position. Being a health provider and having direct contact with people requires a special skill set none of which she had.
LabCorp / Laboratory Corporation of America Holdings Reviews & Complaints
I have sent Labcorp numerous times asking them to correct their code. My primary doctor (Country Doctor Clinic) initially used the incorrect code and later changed it after I wrote a letter to them. Later I sent a copy of the new invoice from my primary clinic to Labcorp and asked Labcorp to contact my clinic so that I can get my insurance to pay for the services. labcorp did not care, because I never got any feedback. They were supposed to use preventive Care medical Code. This was 06/2017 and now I went to Labcorp this year and getting the same miscoding done (09/2018). I need for this to stop. It is very frustrating and the patient should not have to pay for services due to miscoding, regardless if the initial code was given to them incorrectly. If the referred clinic changes their code then labcorp should be communicating with the clinic because the patient thinks otherwise; At least have their doctor to explain the coding and why. Labcorp Invoice: Invoice/Factura: [protected]) Invoice/Factura: [protected] (2018)
LabCorp / Laboratory Corporation of America Holdings Reviews & Complaints
I made an appointment online for Thurs Nov 14 at 415 in the afternoon. Website & phone confirm these hours. I showed up for my appointment on time to find a note on the door that they now close at 4 on Thursday. No phone call was made to cancel my appointment. This is very inconvenient for people who work. I left work early to make this appointment