I had a shipment sent from Wisconsin on a Friday scheduled to arrive the following Friday in Arizona. I called my local terminal per sellers instructions on Thursday to confirm the delivery. The local terminal reported that the package did not arrive and that they couldn’t reach Lakeville Motor Express to find out where the package was. After emailing seller and making multiple calls to LME, my package was found sitting in a warehouse in Des Moines where it had been dropped 5 days prior and forgotten. LME informed me that they would get to it when they had time, that they had been in business for 90 years and that it wasn’t profitable for them to send a truck until it was full so I’d have to wait until they had a full truck to start sending my item to Arizona. Further they refused to offer any shipping refund, and they refused to help me schedule a new delivery time, furthermore they said “after we drop your item at the local terminal you’ll likely have to wait a day or two for a lift truck to be filled prior to delivery as it’s not profitable to send a lift truck for only your package.”. | Currently today is the scheduled delivery day and it sounds like I will be lucky to to have my delivery by a week from now since it’s still sitting in Iowa after leaving Wisconsin and I live in Arizona. I have to say this is the worst shipping company I have ever dealt with and in the future I would refuse to purchase any item until the shipper agreed not to use this rude, dishonest, untrustworthy company. Laughably, their message while you wait on hold (which will be a long time) says ” we deliver on time”. Ha when I pointed this out to their delivery manager, she was speechless since this is clearly something they don’t take seriously.
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This complaint and/or review was posted on HolySmoke.org on 04:53 am, March 04, 2021 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/lakeville-motor-express/.
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