Several weeks ago I visted the Laguna Hills store of Lamps Plus. They did not have the lamp in stock that I wanted, so they agreed to have it shipped to my home. I paid with my credit card. The lamp arrived promptly. Several weeks later I decided that I wanted to order a second, identical lamp for my home, so I telephoned the store. I was told that they now had a lamp in stock, and they would place my name on the box and place it behind their counter and hold it for me, but only if I gave them my credit card number. (The sales representative implied that they only had one such lamp in stock.) I then gave them my credit card number, which was a big mistake. I went the same day to the store, and they could not find the box with my name on it. After looking a short time, the clerk found another lamp in front of the counter, but without my name on the box. The clerk rang up the sale using my credit card. When I received my credit card statement several days ago, I discovered that I was charged twice! First, based on my telephone call and second, when I picked up the lamp. After a number of calls over two days, Lamp Plus still has not agreed to refund the overcharge. I am being interrogated by the clerk as if I bought two identical lamps the same day and that I am attempting to defraud the store. The inference that I am being dishonest is quite apparent, and each telephone discussion is similar to interrogation by a police officer. The clerk is asking the identical questions over and over again! I may have been stupid trusting an employee of Lamps Plus, but I am not a fool. The harassment by Lamps Plus in their telephone discussions is completely unethical, improper and uncalled for. I don’t appreciate such treatment. If a lamp is missing in inventory, it is apparent to me that this is a case of employee theft. I believe I was setup by Lamps Plus — who is ultimately responsible. Don’t trust any employee at Lamps Plus with your credit card number! If you have been victimized, Lamps Plus will attempt to escape liability.
This complaint and/or review was posted on HolySmoke.org on 07:06 am, July 02, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/lamps-plus-review/.
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