I USED THE APT COMPLEX WEBSITE TO APPLY FOR A UNIT AND DURING THE PROCESS THE SITE STARTED FREEZING AND DOING ALL KINDS OF WEIRD THINGS , FINALLY I GET TO THE END AND START TO ENTER MY PAYMENT INFORMATION AND DURING THE ENTRY I GET TRANSFERRED TO A SCREEN THAT SAID THANK YOU FOR APPLYING. i HAD NOT FINISHED THE ACCOUNT NUMBER , SO THE COMPLEX STATED I AM APPROVED BUT MY FUNDS WERE NOT PAID, NOW THEY WANT ME TO PAY 150.00 NSF FEE I WAS EXPLAINING IT WAS NOT MY FAULT ITS YOUR WEBSITE! THE LEASING AGENT SARA SANCHEZ STATES THAT 25 PEOPLE BEFORE ME APPLIED AND HAD NO ISSUES !!! UMM I REPLIED THAT MEANS NOTHING I HAD ISSUES THAT SHOULD BE INVESTIGATED AND I SHOULD NOT BE ASSESSED A PENALTY FOR A ISSUES THAT WAS BEYOND MY CONTROL. I ALSO HAS THE DIS PLEASURE OF EMAILING THE ASSIST. MGR. DIAMOND WRIGHT. AND WAS TOLD THEY COULD NOT WAIVE THE CHARGE I HAD TO PAY IT WETHER I MOVED THERE OR NOT !!!! WHAT CUTOMER SERVICE ” AT NO POINT DID THEY CARE ABOUT MY ISSUES OR CONCERNS THEY JUST WANTED TO CHARGE ME THIS RIDICULOUS FEE. NO CUSTOMER SERIVCE .. JUST RUDE .. ATTACKING BEHAVIOR , I ASKED FOR THE NUMBER TO CORPORATE AND WAS SENT BACK A EMAIL ONLY PROVIDING ME A EMAIL ADDRESS STATING THEY CAN ONLY GIVE ME A EMAIL ADDRESS ” WOW ” REALLY WELL AFTER A GOOGLE SEARCH I WAS ABLE TO GET THE PHONE NUMBER 813 281 2907 AND ADDRESS 3505 EAST FRONTAGE RD. SUITE 150 TAMPA, FLORIDA 33607. i want to just warn people of this scam..also i had no NSF from my bank because during the input process the screen went to the thank you for applying!!! I asked for a phone call from Diamond Wright and I got a email stating Brad Thompson the property MGR will call me Monday,, because Diamond and Sara spoke to him about this issue.. I bet they did not tell the truth .. only enough to get him on their side ..BUT I HAVE A EMAIL THREAD OF THIS WHOLE MESS ..ON TO THE BBB SITE AND BLOGS NOW.
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This complaint and/or review was posted on HolySmoke.org on 00:59 am, December 21, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/landmark-apartment-trust-review/.
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When I originally invested, it was in
When I originally invested, it was in the office of Sterling Trust of San Diego, CA. They are now Western Financial Advisors per my statement. Received an annual bill from Equity Institutional and called them to let them know I wanted to move my account elsewhere. Equity said I needed to call my advisors to liquidate and there will be a $135 termination fee and they could not provide a number. I called local number on statement, disconnected. Called 888-827-0261 and spoke with Zach. He informed me that I could not liquidate my asset until there was a “redemption period”. Asked when that was and he had no idea and mentioned the owners where “talking about it”, and I would be informed in a letter, (if there in fact is one). No real answer. I asked when the last redemption period was, put me on hold and said he could not find that info either. When I rolled my IRA to this account, I was specifically told that I had to leave the investment in there for 5 years, but could pull it after that period. This is NOT true. They are literally holding my assets hostage!! Additionally, they charge $75 a year to hold my money. When I rolled my IRA, there was around $500 in a cash account. It was used up in annual fees which were never disclosed. We need a class action lawyer to get involved here!