I USED THE APT COMPLEX WEBSITE TO APPLY FOR A UNIT AND DURING THE PROCESS THE SITE STARTED FREEZING AND DOING ALL KINDS OF WEIRD THINGS , FINALLY I GET TO THE END AND START TO ENTER MY PAYMENT INFORMATION AND DURING THE ENTRY I GET TRANSFERRED TO A SCREEN THAT SAID THANK YOU FOR APPLYING. i HAD NOT FINISHED THE ACCOUNT NUMBER , SO THE COMPLEX STATED I AM APPROVED BUT MY FUNDS WERE NOT PAID, NOW THEY WANT ME TO PAY 150.00 NSF FEE I WAS EXPLAINING IT WAS NOT MY FAULT ITS YOUR WEBSITE! THE LEASING AGENT SARA SANCHEZ STATES THAT 25 PEOPLE BEFORE ME APPLIED AND HAD NO ISSUES !!! UMM I REPLIED THAT MEANS NOTHING I HAD ISSUES THAT SHOULD BE INVESTIGATED AND I SHOULD NOT BE ASSESSED A PENALTY FOR A ISSUES THAT WAS BEYOND MY CONTROL. I ALSO HAS THE DIS PLEASURE OF EMAILING THE ASSIST. MGR. DIAMOND WRIGHT. AND WAS TOLD THEY COULD NOT WAIVE THE CHARGE I HAD TO PAY IT WETHER I MOVED THERE OR NOT !!!! WHAT CUTOMER SERVICE ” AT NO POINT DID THEY CARE ABOUT MY ISSUES OR CONCERNS THEY JUST WANTED TO CHARGE ME THIS RIDICULOUS FEE. NO CUSTOMER SERIVCE .. JUST RUDE .. ATTACKING BEHAVIOR , I ASKED FOR THE NUMBER TO CORPORATE AND WAS SENT BACK A EMAIL ONLY PROVIDING ME A EMAIL ADDRESS STATING THEY CAN ONLY GIVE ME A EMAIL ADDRESS ” WOW ” REALLY WELL AFTER A GOOGLE SEARCH I WAS ABLE TO GET THE PHONE NUMBER 813 281 2907 AND ADDRESS 3505 EAST FRONTAGE RD. SUITE 150 TAMPA, FLORIDA 33607. i want to just warn people of this scam..also i had no NSF from my bank because during the input process the screen went to the thank you for applying!!! I asked for a phone call from Diamond Wright and I got a email stating Brad Thompson the property MGR will call me Monday,, because Diamond and Sara spoke to him about this issue.. I bet they did not tell the truth .. only enough to get him on their side ..BUT I HAVE A EMAIL THREAD OF THIS WHOLE MESS ..ON TO THE BBB SITE AND BLOGS NOW.
This complaint and/or review was posted on HolySmoke.org on 00:59 am, December 21, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/landmark-apartment-trust-review/.
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