After i had a hard time leaving Ecuador, ticket agent didn’t speak or understand English. My husband had a CPAP machine for sleep apnea, He carry on his machine from NY to Ecuador -Guayaquil. no problem. but leaving Guayaquil it was a mess. I had a break down, vomited and my husband chest pain (heart surgery recently).Because according to them could affect the airplane. they have no idea what they are talking about. the machine value $25, 000 and we carry on for safety not to get damage. As a result of all the argue, we decide to check in the carry on, but i guess they forgot to put my other 2 luggages in the plane, So we never received our luggages until, today a guy name Terry text me that he had the luggage. I call this gentleman, Terry ask me did you get your luggage and my responded was No, you just text me to call you that you have my 2 luggage, He said well the paper work was attach to the wrong luggage call me back, i have search in the warehouse. He call me back saying I need your address so i said so Do u find my luggage???, and the paper work he said with an aptitude yes I never said it was attach to the wrong luggage. So i rise my voice saying, yes you did, i asked him for his last name he said you don’t get my last name his phone # is [protected]. I will never ever travel with this LATAM airline Sabina and Tom Garelli Long island
This complaint and/or review was posted on HolySmoke.org on 12:48 pm, March 22, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/latam-airlines-lan-airlines/.
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