I bought a set of Invisalign braces from the Legacy Orthodontics last year and guess what, THEY BROKE. And Legacy Orthodontics did not even give me any kind of refund or discount. They literally told me that it was my fault that the braces broke and I should have been more careful with them. I know many people are going to say that it was my fault that the Invisalign broke, but I never damaged them. I always wore them gently and used light pressure to take them off. I knew that Invisalign braces are a little fragile but I did not expect them to break off in just a year! I sent Legacy Orthodontics an email and requested them to do something about these broken braces but I received NO REPLY from them. I tried calling them but no one picked up my call. So finally I decided to drive all the way to their clinic and there the doctor tried his best to avoid me. First off, the front desk told me that they don’t have my file or any record that I got my Invisalign braces from them. I’m not a fucking fool! I remember paying them $5,000 for these Invisalign braces and the people at Legacy Orthodontics were trying to avoid me as much as they could. I’m pretty sure many of their previous patients have faced such issues in the past. I’m 100% sure that they are selling duplicate Invisalign because original ones don’t just break off randomly. Anyways, so I opened up Gmail on my phone and showed them the invoice that I received from them last year for buying the braces. The receptionist tried to act surprised and confused, but I could see that she was forcing those facial expressions. THAT BITCH! When I finally met the doctor, he looked angry but I proceeded anyway. I showed him the Invisalign broken in two pieces and after doing a short inspection he told me that I have “forcibly” broken these braces. WHY THE FUCK WOULD I BREAK MY OWN INVISALIGN?! Why would ANYONE DELIBERATELY BRAKE their braces, this was just outrageous. At that point, I had realized that talking to the doctor at this clinic was nothing but a waste of time and I exited the building. I am now going to get the traditional braces from a different clinic because I can’t afford to get Invisalign again. I wrote this review to spread awareness about the malpractices of Legacy Orthodontics. They have built up a flawless brand online which attracts customers rapidly. I would strongly advise everyone to take their time and research before going to any dental clinic. I would also suggest you avoid Legacy Orthodontics at all costs. I do not know if they are ever going to stop running their scam, but it is not worth a shot. I hope that you learned something valuable from my post.
This complaint and/or review was posted on HolySmoke.org on 17:42 pm, May 22, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/legacy-orthodontics/.
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