When moving, this company was to move and store our “stuff” until our new house was finished. They had our stuff for 5 months. They claimed all of it was going to be in a climate controlled warehouse, it wasn’t. A Lot of our belongings came back dirty and signs of moisture damage. On the day we moved into our new house, they said they would be here by 9am. They didn’t show up until 4pm. Upon getting our things off the truck, we were noticing some funiture was broken or damaged. Our $2,000 television was smashed. | A missing lawn mower, missing book case, missing compound miter saw, 3 filthy mattresses that were not in protective bags that we paid for, and many boxes were crushed and the contents inside were damaged. All totaled $8,000 off our belongings were ruined or missing. Before this company was hired, I asked if I needed to insure all of it. I was informed that it wasn’t necessary because they carry insurance to cover it. When the movers showed up to take out stuff, they had me sign the contract stating that I was not insuring the contents myself. All of this was trying to be explained by a guy that could hardly speak English.( heavy Russian accent). | I tried to file a claim with them to recover some if not all of my losses, but was told I actually signed a contract waiving their insurance and all they would cover was $0.60 per pound for a grand total settlement of $64. This is insane!! I tried to initiate an arbitration process, and certified mail a letter to the movers, but the post office returned my letter saying it was unable to forward it. I know when moving there is certain risks involved, but this is almost criminal! Is there anyone there that can help me with this situation?
This complaint and/or review was posted on HolySmoke.org on 21:31 pm, January 06, 2021 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/legion-express-inc/.
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