Reviews: 1


Total views: 2158

Published: 08 January 2021

Posted by: Anonymous

Purchased a Lenovo H50-50, two days ago started getting an error message “sign in as admninistrator with priviledges” I contacted Lenovo tech support and to my surprise and anger, this company charges for software techsupport that they installed in the computer, when I purchase even in the box I did not see a warranty statement included. Contacted their hardware tech support and was told they could not help me that I had to go to their software tech support and paid for the for it, it was a “Premium Service”. I twitted the CED of the company YANG YANQING several times to informed him of his company’s lack of techsupport and the fact they wanted to charge me, he said he would help. I got a twit today and the form of help was to send me a Warranty Statement for me to read. I am in the process of filing a complain with the Federal Trade Commission for non-disclosure of the terms of the warranty on Lenovo Computers. I am working with Microsoft to resolve my issue and they are not charging me anything. FOR THOSE WHO ARE CONSIDERING A LENOVO PRODUCT, I WOULD STAY AWAY FROM THIS COMPANY, THEY DON’T STAND BEHIND THEIR PRODUCTS AND THEIR TECH SUPPORT IS NON-EXISTANCE, THIS IS JUST ANOTHER CHINESE COMPANY IN THE US MARKET TO RIP OFF THE CONSUMERS.

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