“Lexus customers for life” is clearly not what the company is concerned about…any longer! Lexus International, is only concerned with making excuses for individual dealerships miss treating and lying to customers. Lexus International only response to dealerships not providing quality and guaranteed services ( advertised and warranty) is ” Individual dealerships can refuse providing any “Lexus International advertised guaranteed customers for life service” after the Auto is sold. For example: something as low cost as washing Lexus vehicles or checking tire pressure! Or, tires for life…using any miner thing to say…a customer didn’t service the vehicle…at their dealership. Our first Lexus was in 1992, next 2002, last 2003. We still own the 2002. We sold the 2003 to The dealerships in May 2019. One month later took the 2002 for a complimentry carwash ( Lexus Melbourne FL) and we were told… because we purchased the 2002 at Lexus of Melbourne…they would not wash the vehicle. Outrageous and small minded abuse of client!
This complaint and/or review was posted on HolySmoke.org on 00:34 am, February 20, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/lexus/.
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