A Liberty Power representative came to our door saying something about an error in our recent electric bill, or a price change. He was dressed in an official uniform with badge and clip board. Our apartment building is locked at the outside door, so we assumed he must have some official reason to have been admitted. Next, he asked to see a copy of our most recent power bill. We unfortunately obliged. He explained that ComEd, our electricity provider, buys electricity from a variety of suppliers at the cheapest rate. However, this supply charge is vulnerable to price hikes at peak demand times, and we could see our electric bill go up substantially. He was offering a service where we would sign up via ComEd (no credit card information, separate bills, etc. required), to receive all of our power supply from Liberty Power, guaranteeing us a fixed rate. He looked at our bill and told us what we were currently paying, and he underlined the rate. We did not particularly know how our electric bill was priced (6 different kWh rates were there), and we assumed he was being truthful. He said that based on our current rate, Liberty Power”s fixed rate would save us ~1 cent/kWh, and it would all come from renewable energy. We decided to sign up after he pressured us further and said we could cancel anytime for no fee. After he left, my roommate and I examined our electric bill more closely and found that he had deliberately misled us. He had underlined a kWh rate on the “delivery” part of the bill, not the “supply” part which would be affected by Liberty Power”s service. In fact, when we calculated with the correct rate, Liberty Power”s fixed-rate would nearly double our supply cost, meaning that our whole electric bill could increase by about 25% or more. Unbelievable: fortunately, we found out about the Federal Trade Commission”s 3 business day “Cooling-off rule” which guarantees you can cancel such a service for up to 3 days afterwards, in a legally binding manner. We left a legally threatening email at Liberty Power”s customer service center, and they said our service was cancelled. This company is banking on deceiving people who don”t pay attention to the details, milking them for an excessive electricity rate for a few months before they realize they are paying 25-50% more, and then move on to the next mark after they cancel. They deliberately deceived us, which I would think is illegal. Please slam the door if they come knocking at your residence.
This complaint and/or review was posted on HolySmoke.org on 08:33 am, December 11, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/liberty-power-corporation/.
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