Lifetouch Reviews & Complaints

Reviews: 52


Total views: 4143

Published: 31 October 2018

Posted by: Appalled Parent

10/06/17- 7:14pm @ I called Life Touch due to having questions regarding my child photos as I noticed there were some missing so I wanted to call to follow up maybe I missed something or misunderstood what came in the package. A lady answered as if she was at home, Hello? no intro no identifying herself. I asked was this Life Touch she says yes.. I give her my information and she wants to know who placed the order, how etc. I give her the info every time she was ask me a question she would cut me off. I would attempt to explain my concern she would speak over me as if she was so anxious to get what she had to say out while lead to more frustration on my end b/c she wasn”t listening to me. I asked to be transferred to someone else due to her not listening and talking over me. I told her I did not like her tone and she was very rude. she hung up on me. I called back got an Indian speaking woman (thought it would be different WRONG! she was the exact same) way she did not identify herself I asked her name she refused to tell me her name. She asked me what did I want.. I asked for the name again and she hung up on me. I called again and now Megan answered who happen to be the first rep I spoke with. After I told her about her self and the dissatisfaction of her services I hung up on her. I never got anything accomplished with those two and phoned in on Monday and was able to get a resolution. But later found out the Indian speaking woman was a supervisor. GO Figure.. Guess the staff is just following the lead. TERRIBLE!!! FYI

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