I ordered a lamp from this site and it was way bigger than I expected. When I went to return it I discovered there would be a 25% restocking fee. I literally lifted the shade out of the box half way and slid it back in and they want to charge me 25%?? I tried to contact customer service MANY times and half the time they ignored me. They said that there’s nothing they can do about it even though I was completely unaware about this policy when I made my order. This should be clearly stated at CHECKOUT! If they cared about keeping customers, they would have waived this fee for my first time since I was unaware of it. They’ve completely lost my business.
This complaint and/or review was posted on HolySmoke.org on 11:15 am, November 25, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/lighting-new-york/.
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