Hello, My name is Tramaine Harris and I placed an order through the automated system on January 1st, 2016 to receive the discounted price for the weight loss product Lipozene. Since I never brought this product before I was unsure about ordering it. However I did, and I followed the prompts and made sure I did not sign up for anything else. I paid $31.30 and expected this to be it unless I called back for another order. I even called back twice on February 1st to ensure it was not set up for auto debit due to my decision not to have it set up that way. The automated system hung up on me twice; it would not allow me to speak with a representative. It was telling me that I did not have a case open, therefore out of exasperation I took that as the account was closed. When I checked my account today it was debited $61.25 in spite of my attempts to ensure this would not happen. I can not afford the $61.25 that was taken from me against my wishes. When I called to complain I spoke with Ms. Rose (a representative) and then a supervisor (Mr. Romero) both of them kept reading off what the system had but the system was wrong. I should not be at fault because the automated system made a mistake. I could barely afford the $31.30 but I made a sacrifice for my own health to at least try something different. I feel as though I was taken advantage of and provided with zero customer service. If I need to send the package back once received I will…I just need my money back as soon as possible. Please assist me with receiving a refund. I can be reached at 301.801.2539. Thanks in advance
This complaint and/or review was posted on HolySmoke.org on 16:07 pm, March 15, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/lipozene-obesity-research-institute/.
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