the product is great, the customer service leaves a lot to be desired! I purchased the REVOLUTION 17′ ladder for $283. Also bought some accessories. Received item with a COUPON for a bundle of accessories that would have saved me $40 with the website given as the place to purchase. Went on the website, and there’s no way to purchase. Called customer service and was told that no longer available on website (even though the coupon gives you an URL to enter your code. So representative tells me that I have to purchase over the phone and BTW, they add Utah sales tax even though I live in Oregon where there is NO SALES tax. Personally, I think this is a scam to get people to call them and collect another $10 rather than honor the IN PRINT coupon URL code. It’s not a lot of money, it’s the principle of it, and not a good way to earn more business. My husband is the purchaser. He was so turned off by their attitude and unwillingness to make the deal work, he refused to buy it. Be careful people – there are lots of online businesses and lots of customers. If you piss ’em off, there’s goes your future earnings. Just sayin’. .
This complaint and/or review was posted on HolySmoke.org on 02:06 am, September 29, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/littlegiantladder-com-review/.
The reviews & complaints posted about LittleGiantLadder.com was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about LittleGiantLadder.com as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.