I bought a pair of Logitech speakers from Tiger Direct for $20. 67 days later they stopped working. Can’t return to Tiger Direct who has 30 day return policy. I’ve filed for refund on Logitech website, following specific instructions including taking pictures of the model number, product, etc. Even after jumping through these hoops, they have basically blown me off. I guess $20 isn’t worth customer loyalty. Be careful this holiday if you’re considering Logitech – especially if you’re buying a higher priced item, their customer service sucks. I really expected much better from a company like this. .
Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 17:50 pm, July 23, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/logitech-review/.
The reviews & complaints posted about Logitech was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Logitech as per Section 230 of the Communications Decency Act.
Logitech Reviews & Complaints
After much hassle they sent a replacement keyboard to replace a faulty new keyboard i had purchased (July 2019). The replacement arrived w/o the receiver, they finally sent that. Immediately the keyboard started having power issues. I contacted Logitech-of course “it was my fault” I “spilled something” “it was dirty/dusty” (3 days old!) and best yet-“am i sure i know how to use it?” So a week or so later (Aug, 9, 2019), it overheated. I could smell the burning, damn lucky I was right there. I pulled the batteries (which they had sent w/the keyboard). They were extremely hot and I burnt my hands. I contacted Logitech and they completely blew me off, no response after multiple emails to them. I waited over a month (Sept 2019) and contacted the CPSC to file a complaint for an unsafe product. CPSC told me to give them another month to respond and to hold onto the keyboard/batteries incase either them or Logitech wanted to investigate further. I have the emails from CPSC and they had forwarded their correspondence with Logitech to me, so i do know Logitech had been contacted by CPSC. Still no response. I started posting warnings-I assume this was not an isolated incident. Finally over 2, almost 3 months passed (end of Oct now) and low and behold now Logitech is demanding the keyboard returned, and pictures of my burns. Sorry a$$es, i kept the keyboard several weeks past what CPSC required, and that was over a month later when i contacted them and sorry I didn’t stop while the keyboard was overheating and my hands burnt and take pictures! So all thru Nov, they kept emailing wanting the keyboard (they weren’t sure if i was telling the truth!) wanting pictures, which i kept telling them i didn’t have. Anyway-repetitive rhetoric all through November, it’s my fault etc-didn’t have the receipt b/c they had sent me this as a replacement–so THEY shoukd also have the records of that. So now the other extreme, they continue to harass me via email, everything is MY fault–WT??? I even got a nasty email on Thanksgiving demanding immediate response or they’d “close my case” FOUR months later-and I was out of state for the holiday and not checking email–so now it’s on me for not responding immediately Thanksgiving morning, when they took almost THREE months to respond in the first place! Apparently my $50 request for reimbursement from the original keyboard is too much for Logitech and they prefer bad reviews??? Wow…
Logitech Reviews & Complaints
Bought the Skype TV camera for $200 and after a while it didn”t work, we were informed later that this camera not compatible with TV Skype anymore!!! but it was the ONLY reason we”ve purchased it!!! so Logitech promised us to replace the product with another with the same price range and we”ve sent them a prove of the purchase and all requested info after which we sent them the name of the product we would like to have instead, but unfortunately it is now more than three months that we deal with it and they refuse to provide us with it!? What is the reason, if the product we”ve chosen instead cost exactly the same price and it is on stock, we checked it online!!! We asked to speak to their Manager, and so far didn”t hear from them. We do not need any other product from them, and very disappointed with the customer service, after all we use Logitech products all the time, guess not anymore… Thanks, JemaR 0040 [protected]
Logitech Reviews & Complaints
Case reference [protected] it does not work – does not charge from purchase – you wont honour the warranty as i live in nz and purchased at an international airport (australia)- despite your policy only being for americas and asia regions – note nz and aus do not fall into either of these regions. Apparently i am meant to ring ue/logitec to find out about product warrenty before buying – the box said 2 years – the document inside the box says nothing about country of purchase – is- note is it fair and reasonable to expect your customer to ring or check the internet (the site has no infromation on the ocaeania region – or asia-pacific) before purchase – opr are you purposely trying to pull the wool over peoples eyes. I look forward to your response soon
Logitech Reviews & Complaints
Customer (Eng Lim) 01/26/2010 10:58 AM Shame on Logitech again!!! I called today at 10:30AM West Coast US Time and talked to Rae from your Philippines office about my refund cheque again, which I have not received. She said she”s going to escalate this matter to her boss. I told her that this is not the first time it has been escalated. No one at Logitech seems to do what they say they were going to do whether escalated or not! No one at Logitech Customer Support accomplishes what they promise so I”ll simply just keep calling everyday and record the conversation. Customer (Eng Lim) 01/23/2010 09:30 AM As of today, I still have not receive my refund cheque. Shame on Logitech to hire so many liars in its work force!!! What kind of Company is Logitech? Almost everyone has lied to me or have not performed their job. Read this string of messages and tell me why are there so many liars at Logitech? Customer (Eng Lim) 01/20/2010 12:48 PM I called today and spoke to Dana and she told me that Logitech has released a $76.24 cheque to me on Jan 15th. First, thank you. Second, I did NOT receive an email, which was the promised by Logitech, fom Logitech advising me that the cheque was sent. Small failure in Logitech”s process if and when I do receive that cheque. So I”ll wait for another few more days before calling again to track down this cheque. Hopefully I will receive the cheque so that we can close this open case if NOT shame on Logitech again!!! Customer (Eng Lim) 01/14/2010 11:38 AM I had a long conversation Sheldon who is a front line supervisor from your Nova Scotia office who took upon himself my case which has been going on since Oct 13, 2009. He said he was going to send my case to California HO for someone to make the “huge” decision in my case to resolve it once and for all. He said he”ll get an answer from California within the next several days. I also told him that if I have to call in a weeks time the Logitech is a shameful company to buy things from. I hope I don”t have to call again. Thanks Sheldon. Customer (Eng Lim) 01/12/2010 12:07 PM I called today at 12:00 noon PST, which is my 2nd call to get this open item moving. The first call you said a Customer Service Manager was going to call me but he never did. Today”s call I spoke to Nathan at your Nova Scotia office and he said that this Customer Service Manager is in a meeting and Nathan is going track him down for his resolution and email me back by the end of today. Well, I”m patiently waiting for this item to be resolved since October 2009, which is now over 3 months! Is there anybody there with any authority to make a decision to release the cheque? Customer (Eng Lim) 01/04/2010 08:57 AM I just want to let you know that I have NOT received my refund check of $76.24 yet since you reported that it was in process since November 13, 2009. Please advise when refund check of $76.24 will be sent out to me. Response (Andrei) 12/24/2009 01:25 PM Dear Eng, Thank you for contacting Logitech Electronic Technical Support. I do apologize for the delay sir. Your check is already in process. It was just delayed because of the holiday season. Rest assured, that your check will be released after this season. Please check your email regularly for notifications. Thank you for choosing Logitech. Happy Holidays! Sincerely, Andrei Logitech Technical Support Website: www.logitech.com/support United States: +[protected] Canada: +[protected] Business Hour: Monday to Friday, 6:00am to 6:00pm PST Saturday – Sunday 7:00AM to 5:00PM PST Customer (Eng Lim) 12/21/2009 08:27 AM I have been traveling overseas for the past 2 weeks and have returned but still have NOT received my refund check of $76.24. Please advise when will you send me my refund check? Thanks. Response (Mary Ann Regina) 12/05/2009 04:55 PM Dear Mr. Lim, Thank you for contacting Logitech Technical Support. Your refund has already been processed as of 11/13/2009. It usually takes 4-6 weeks for the release of the check. We shall send you an email as soon as the check is released. Should you have other questions, please do not hesitate to write us back or you can go to www.logitech.com for more information Thank You, Mae Logitech Customer Care www.Logitech.com/support In United States [protected] In Canada [protected] Business Hours: 6:00AM – 6:00PM PST Monday-Friday Customer (Eng Lim) 12/04/2009 06:42 AM I have not yet received my refund check of $76.24, please advise why the delay. This is my second enquiry since my first on 11/30 about why this delay in my check refund. Thanks. Customer (Eng Lim) 11/30/2009 09:14 AM I have not yet received my refund of $76.24, please advise why the delay. Thanks. Customer (Eng Lim) 11/19/2009 01:08 PM Thanks, Kevin. I appreciate your help and I look forward to receiving $76.24, the correct amount for my backpack. Thanks again. Response (Kevin) 11/18/2009 03:21 PM Hello Eng: I have read your email and we should indeed refund the taxes. I have updated the refund portion of your account to reflect the accurate amount of 76.24$ as I do not see anywhere that it has been mailed out as of yet. If you receive a check for the incorrect amount please let us know and we will correct this as best as we can. Sincerely, Kevin T Logitech Customer Support www.Logitech.com/support In United States [protected] In Canada [protected] Business Hours: 6:00AM – 6:00PM PST Monday-Friday Customer (Eng Lim) 11/18/2009 10:55 AM You mentioned that the refund will be $69.95 but I paid a total price of $76.24 which includes WA sales tax. I”m sure Logitech collects sales tax in WA state for other sales in WA state so Logitech would be able to reclaim or off-set the sales tax that I paid on this back pack in WA state. Please advise why not. Thanks. Response (Jacqueline) 11/17/2009 04:52 PM Dear Eng, Thank you for contacting Logitech Electronic Technical Support. It is a refund that being process for you and a check amounting to 69.95 will be sent to you. We hope you get to avail the promo. If you have further inquiries, please don”t hesitate to contact us via email thru the website or call us at the number provided below. Thank you for your support and for choosing Logitech. Have a great day, ahead! Sincerely, Ahja Logitech Customer Support www.Logitech.com/support In United States [protected] In Canada [protected] Business Hours: 6:00AM – 6:00PM PST Monday-Friday Customer (Eng Lim) 11/17/2009 04:41 PM Can you please confirm that my issue will be handle via a refund and not a replacement back pack being shipped to me? The reason I”m asking is there is a sale on for this type of back pack and the sale will be over by Nov 21st. So please confirm whether a refund or replacement item is the method chosen to handle my defective item. Thanks. Response (Jacqueline) 11/17/2009 04:34 PM Dear Eng, Thank you for contacting Logitech Electronic Technical Support. Upon reviewing your incident notes, I was able to gather information that your refund is currently on process. Refund team had given November 20 2009 as the expected completion date. Please be guided that it may take a little longer than that was set. We do hope for your understanding on this matter. If you have further inquiries, please don”t hesitate to contact us via email thru the website or call us at the number provided below. Thank you for your support and for choosing Logitech. Have a great day, ahead! Sincerely, Ahja Logitech Customer Support www.Logitech.com/support In United States [protected] In Canada [protected] Business Hours: 6:00AM – 6:00PM PST Monday-Friday Customer (Eng Lim) 11/17/2009 02:43 PM Please advise status as I have emailed receipt as requested. Thanks Eng From: Logitech Customer Support [mailto:[protected]@mailca.custhelp.com] Sent: Thursday, November 12, 2009 1:40 PM To: Eng Lim Subject: Zipper tearing on backpack. [Incident: [protected]] Brief Summary Zipper tearing on backpack. Discussion Thread Response (Vickie M.) 11/12/2009 01:40 PM Dear Eng Lim, We have received your product, but are still awaiting the receipt. If you have not done so already please Fax a copy of your receipt to [protected]. Be sure you clearly write the incident number [protected] ) on the receipt. Note: if you recently faxed in your receipt to the above number, it can take up to one business day before it is placed in our system. Logitech Customer Support Question Reference #[protected] Product Level 1: Laptop Accessories Product Level 2: Bags Product Level 3: Kinetik 15.4 Backpack Date Created: 10/13/2009 10:48 AM Last Updated: 11/12/2009 01:40 PM Status: Pending M/N: N/A PID or S/N: Notgiven P/N : [protected] Operating System: Windows XP Logitech Software: Software Version: xx.x.x Downloaded latest SW: Response (Vickie M.) 11/12/2009 01:40 PM Dear Eng Lim, We have received your product, but are still awaiting the receipt. If you have not done so already please Fax a copy of your receipt to [protected]. Be sure you clearly write the incident number [protected] ) on the receipt. Note: if you recently faxed in your receipt to the above number, it can take up to one business day before it is placed in our system. Logitech Customer Support Operating System Windows XP Update QuestionBack to List of My Questions BusinessAboutContactInvestorsPressBlogTerms of UsePrivacy + SecuritySitemap
Logitech Reviews & Complaints
First of all, i am satisfied with your products. All our work stations are your products. My only complaint is one of our m510 mouse just stopped working. We tried everything but to no avail. The only thing is that it must be defective, since the rest are working fine. Went to two places but can”t find another one. Not even sure a new one will sync with the keyboard gene chavis ea/aba [protected]@aol.Com
Logitech Reviews & Complaints
Going on almost a year since I first contacted Logitech regarding a replacement mouse they sent me. It was great they sent me a new mouse when the old one stopped working, except the newer version, having the same model number (M510) uses different software. The older version used The Control Center which had the advantage of being Application Specific, meaning I could assign the buttons specific tasks to each and any application I was working in. Now, the new mouse uses Logitech Options which only allows me to assign tasks to the buttons for general usage only, no drop-down menu to select other apps. I”ve had so many emails and case numbers regarding this and no one there seems to have the knowledge to assist me. They have suggested I download this update and that program but none of them address the issue. Further adding insult to injury, when asking the question of what new mouse could I purchase that would use the Control Center, they don”t know! So now I”m being told, again, that someone will be calling me in the next 48 hours to help me resolve the issue. I”ve heard that promise before. Stay tuned…
Logitech Reviews & Complaints
Hello I talked with ashley from logitech (customer suppert) about a keyboard i’ve received from warranty after the original product broked and it remained to respond to me between 3-5 days if I get an replacement but 9 days passed and nobody replied. I’ve send all the things they requiered, pictures, video with the s/n and the device problem. I’ve sent a couple of messages but nobody answered. I have the impression that I am taken as a fool. I think this is s scam and I won’t get nothing.
Logitech Reviews & Complaints
Hello Long story short ( I”m not sure who”s the general service for Logitech here in Bulgaria) but as far as I know they have returned a product under warranty (a keyboard, with the excuse that it was spilled with “white and sticky material” (sperm as later on on the phone they told me). Well, I say that”s not the case, but sure, u can say that to a customer. They returned my product and warranty went off because of thoes sticky stuff on it. As far as I know, they didn”t take it to a lab and stuff to indentefy it. ************************************************************************** Here is my letter to US support (no feedback yet, and maybe it wont be) Hello Logitech Support. Since I can”t find any other option to email ya (like sales clerk or some manager, gonna email it here) For the past 11 years I have been always choosing your products (I have started with the Z4 speakers system) Then I went for the chillstream gamepad, a wireless set of keyboard and mice ( MX 3200 ), from there to my webcam (C270) and a “gaming” keyboard G103. And as may seem to you this list mind not be that log for ya I have recommended products to my friends and family. So why do I write this? Well, it”s because I”m dissapointed of your office here in Bulgaria, and thats gonna be the end of my “shopping” of Logitech products. My keyboard broke (a few keys stopped working) so I send it to warranty. A week later they return it to me with notes that it has been spilled something on it, and thats why it went broke (here is the thing that bugs me, They accused me of spilled (I can”t believe I”m writing this) sperm, on it, and thats why it doesn”t work (should I say that this is not the case …) Well, at this point I wonder what kind of people work here in Bulgaria at this office, because I work with ppl, and even if I see something disturbing I won”t talk like this. The keyboard it”s not like 200$ or something, it”s a “cheap” one and I can easelly buy a new one, but with that customer service, who dares to talk, like this, not taking care at all ? No thanks . And the end of the day, logitech it”s not a reliable anymore to me and whoever I encounter. I hope the rest of the products which I own, and have warranty won”t brake down. Feel free, not to give a feedback, because looks like u don”t care at all how your other offices work. ************************************************************************* Thank u !
Logitech Reviews & Complaints
Hello, I have purchased this mouse in month of April 2018, with 10 days it has stopped working. But as it was in warranty the service center replaced it. But again now, it has stopped working. So i request you to discontinue the model, and please give me the next model as i don’t have to visit your service center again and again. Please see through the matter with positive response.
Logitech Reviews & Complaints
Hi My name is Chris and i have been having issues lately and have become very unhappy with your customer service I have owned Logitech Z-5300e precision PC Gaming Headset MX REVOLUTION G5 G9 G500 G700S G402 G15 Gaming Keyboard G13 G19 KeyboardG910 Orion Spark G910 Orion Spectrum Gaming Headset G330 2 pairs of G35 Surround Sound Headset I only have ever used Logitech and have told many people to purchase within last few years i have had 2 G633 stop working properly and after no help from support purchased G933 now i have 2 G910 that are both not working and again no help from support, am i supposed to buy another pair ? Logitech are not cheap products dont you think they should last more than a year? you have replaced my faulty items with ones that dont last as long as original ones and 30 day warranty n replacements i keep getting screwed now my g910 i asked if i can have some replacement buttons …they said no can i send it back to be repaired and i will pay for the service… again they said no This is not acceptable customer service and i would like a viable solution that doesn’t involve me being ripped off Thank you
Logitech Reviews & Complaints
I am 10 years old and with my own money I brought the Logitech universal folio keyboard for my iPad however on the front photo of the box it shows the keyboard with a pen but when I opened the box there was no pen. In small letters at the bottom of the box at the back it read contents and said no pen. I think this could be false advertising. Therefore I suggest that you change the front picture to one with no pen. Thank you for taking the time to read this but I am throughly disspointed and this could be perceived as False advertising.
Logitech Reviews & Complaints
I am an all-round user of logitech starting from speakers and other computer accessories, and logitech provides 3 years of replacement warranty, products are very good quality, these are the reason to buy logitech, but the dealer named RYANS form Bangladesh, didnot replace my logitech combo today even though, it has one more year of warranty left, my keyboard is working fine but the clicking with the mouse gives me a lot of trouble, sometimes it clicks and sometimes it doesnt and it clicks errorenously at times. Attached with this is the invoice, with the purchase date of 15/11/2017. looking forward for the replacement according to the company claim. thanking you.
Logitech Reviews & Complaints
I bought a Logitech QuickCam Pro 5000 less than 2 years ago. The product is still being sold. I upgraded my computer operating system to Windows 7. The QuickCam drivers and software would not install as it was blocked due to a compatiability issue. I contacted Logitech and they will not support the verision of QuickCam Pro 5000 that I have but there is another version of the same product that might work. Come on…Logitech should support a new product but they do not. I will not buy another Logitech product ever again as this is the 2nd time this has happened to me.
Logitech Reviews & Complaints
I bought an M557 mouse about a year and a half ago. In the last two months of use, I”m having a serious problem with mouse in losing the Bluetooth connection with the PC. I tested on 6 different computers with different versions and operating systems, and in all, the mouse presented the same problem. And then, Logitech, how to solve this problem? I”ve done everything that was recommended on Logitech”s official website and nothing was solved. I found several people with the same problem on amazon.com site, don”t buy this mouse.
Logitech Reviews & Complaints
I bought an M570 about one year ago and now the left click is having problem. It will double click by itself where I only click once. So I went into the Logitech Support Website and fill in all the data for a warranty claim. However when I click submit the site give me VisualForce encountered error and give me a link to email [protected]@logitech.com, so i did, again detailing everything and sent the email away.. But 5 minutes later the email auto responder comes back and tell me “We no longer process email inquiries sent directly to this address. Please re-submit your question using our web form at support.logitech.com/contact and we will get back to you as soon as we can. You can also visit these URLs for support: FAQs – support.logitech.com Support community – forums.logitech.com” and that web forum at was the one that gives me the visualforce error and tells me to submit via direct email in the first place. So there is no solution and they just give me a run around. I looked up on a lot of forums and there were plenty of people having the same problem with this product, so i think you should do a world wide recall as this is clearly a faulty product. I am so disapponted with this and i will stay away from this brand forward..
Logitech Reviews & Complaints
I bought Logitech Revue years back. I had a problem and did try reaching for support. . the agent i reached said that they discontinued the product and dont help via phone, but will entertain questions/problems via email. he also said that someone will respond to the question. their website also claimed so. I have send my query a week back, but no response.
Logitech Reviews & Complaints
I bought this product a few months ago and it has been intermittent since I bought it. I have a late 2017 Mac Book Pro with Touchbar and wanted the best mouse on the market, and looking at it, the only one really designed for a power user. When I connect to the Macs normal bluetooth, the cursor just jumps around the screen and is totally unusable. When I used the provided receiver it is useable about 50% of the time. I paid a lot of money for this mouse and really hoped it would be a game changer for me. All I can say is that I am really disappointed and basically have a paper weight on my desk. I would be interested to know what you are planning to do about this issue as research has shown that I am not alone with my problem and it doesn”t appear that much has been done to rectify this. I look forward to hearing from you. Regards Adam
Logitech Reviews & Complaints
I emailed you guys 3 times and not once did I hear back or anthing when I go to file a warranty claim it takes me to a community thread like oh yea sorry didn’t realise you guys get your products from random people on the internet. and have the audacity to have a button i still need help. the company as a whole is a dosgrace and does not care about customers at all.
Logitech Reviews & Complaints
I have a Logitech V450 Nano Mouse. This is a wireless laser mouse with a nano receiver. The mouse has worked great until I wanted to remove the receiver from my laptop to use on another laptop. When I removed the receiver it fell apart. Now it is in three pieces.(Which is all there is) I put it back together, but it will not work. I contacted Logitech Customer Service and requested a new receiver. Their web site states a response in 1 day. It has now been 3 days and 2 e-mails, and I have yet to receive a response. Why pay the high price for Logitech products if they are not going to stand behind their products, or even respond when customers do have a problem.
Logitech Reviews & Complaints
I have made several emails regarding this, but no response. Dear Robert Thank you for contacting Logitech. The details of your case are shown below. You can update your case anytime on the web by logging into the Logitech Customer Support site at support.logitech.com or by replying to this email. Name: Robert Harwood Case: [protected] Subject: Logitech Support: Z337 Bold Sound with Bluetooth Description: I have recently purchased this product from you. The speakers keep switching off at regular intervals. They regularly give out 2 bleeps, as if there is a fault. The speakers will come back on if I switch off and on, or they will come back on after some time. Best regards, Logitech support.logitech.com
Logitech Reviews & Complaints
I have purchased two of the products in less than two years. The warranty is 3 years on each. This one lasted less time than the first one. Same exact problem. Left clicks double clicks when you touch the left click for single click. I will never ever buy another Logitech product. Numerous complaints about poor or non existent service.
Logitech Reviews & Complaints
I have recently purchased two items from the logitech gaming website. Have waited almost three weeks for the items and am yet to recieve them. Attempted to contact support by phone in order to check the status and was told if it was related to an order I would need to go online as they could do nothing over the phone. I spent a significant amount of time attempting to contact a support line that was not directly related to assistance with one specific product and followed all prompts within my invoice emailed to me. I have attempted to login in to my logitech order account and even after changing the password cannot gain access. After failing to find any useful email outlet to contact someone with my simple problem I called the same Australian support line as before and believe I spoke to the same person, who spoke rudely, continued to cut me off, ignore my problem entirely and could apparently provide no help whatsoever. As I have purchased the items (over $250 worth of products) through paypal I am being forced to contact logitech through the paypal address and likely make a case for a refund because I was unable to contact anyone that could assist. I am hoping that maybe someone could get in contact that can be of some use but would otherwise like to advise logitech that the support system in place is absolutely terrible and there needs to be call help for people who have placed online orders.
Logitech Reviews & Complaints
I have spent a lot of time on line and on the phone with logitech over the last 3 weeks trying to resolve issues dealing with the mouse they sell in their combo wireless sets at wallmart. I bought one and was happy with the keyboard. The mouse did not work properly. I called customer service/ tech and was lead thru a check on it’s operation. Still could not get it too work. The cust ser rep, “Denice” sent me info for getting it replaced on warranty. I was ok with that since i liked the keyboard and had an old mouse i could use until i received the new one. At least i would not have to make another trip to the store. Over the next 2 weeks i was lead around by the nose by cust ser in trying to supply the needed info requested for replacement. I did so a couple of times yet they did not agree to ship the mouse. They even switched me off of “Denice” to some other guy to handle the problem. Finally that guy, logitech, refused to answer my emails. In the meantime i got tired of the joke that was cust ser and returned the whole set to the store only to find that the mouse in the new combo set had the same problem. Decided to call tech support/cust ser and hope for a person that knew something. The new guy did and was helpful. Once i provided the info he told that they could not just replace the mouse. Since it was a combo kit the entire kit would have to be replaced. Something the other 2 people did not know. He would send me another kit. I received it in a little over a week . Keyboard was fine but the mouse did not work. You might think i was doing something wrong, I did. But after checking with tech nothing would work. The only answer is that product is defective. I gave up, returned it to the store and bought a different brand, which works great. Doesn’t say much for logitech products or cust ser.
Logitech Reviews & Complaints
I ordered software for their security cameras. The software didn’t work and their support people were very hard to understand. I called 4 times and was unable to get them to cancel my order and refund my money. They don’t have a phone number to call for billing and or e mail to contact them. I wouldn’t ever do business with them again.
Logitech Reviews & Complaints
I ordered wireless keyboard K350 and wireless trackball. The package arrived but had been damaged and the tape that ran the length of the box had split open and 3 pieces of tape had been put across the top. The keyboard was there but the trackball wasn”t. Logitech won”t do anything about it without pictures of what i received. I don”t have a camera, so that isn”t possible. They refuse to do anything about it. They have no customer service department, it seems. I talked to 4 different men and they all just kept saying they had to have a picture. The 4th guy refused to put me through to a supervisor. He kept calling me ma”am and he never got excited but it was plain that he had no intention of doing anything to help me. Just finding a phone # for them was a major ordeal. Whoever heard of a company not having customer service people to help you that you could reach BY PHONE!
Logitech Reviews & Complaints
i placed an order at Aug 24th(mouse, mouse pad, keyboard, headset, )now when i finally receive my package at Sep 5th. And they haven”t sent me the mouse pad while the total balance was charged. The online system shows the mouse pad is still pending(FOR ALMOSE 2WEEKS???), i tried to call the logitech operator for this and how so solve, they made me wait on call for 10 MIN and nothing calls back after that. I really have no idea what i can do for this mouse pad they have already charged either return or send to me asap, no options for me and no any response. NOT GOING TO BUY ANY PRODUCTS FROM LOGITCH OR SUGGEST MY FRIENDS DO.
Logitech Reviews & Complaints
I purchased a Keyboard for my I-Pad, from Apple on Line Store US 12/7/15. The keypad holder has broken at the narrow point near the place where cord is plugged in to power. They will not warranty it, even though I started calling prior to 12/7/17 when I discovered it was causing the I-Pad to slip out of the case. Now today, it”s over 1 year & no results. I need a new case, I love the keypad, and our family has several. The cost was $158.35, shipped to Milwaukee. I have no other info, only my credit card receipt with transaction reference #, 55432866341000755496381, master card [protected], credit card now changed to [protected] bill to 4465 n oakland Ave. milwaukee, WI 53211 Please advise if I can get a replacement, I”ve had no success from the apple store. thank you. Sandra McSweeney [protected]
Logitech Reviews & Complaints
I purchased a Logitech Keys-To-Go Keyboard April 19, 2017 through Apple. I do not need the item and would like to return it unused in the box. I have all the appropriate paper work. Apple tells me to contact Logitech. Logitech tells me to contact Microsoft. I purchased this through account name: Mars Hill University PO Box 6681, Mars Hill, NC 28754 Customer No. 519018 Sales Order No. [protected] Invoice No. [protected] Payment Method: Credit Card
Logitech Reviews & Complaints
I purchased the Logitech security camera from my local Best Buy store. The package promised a simple install and good performance. The install did go fairly well and within a few minutes I was viewing the camera images on my personal computer. The problems began about three days later. I went to review the recorded video on the PC and the command center application had crashed! No video had been recorded for more than 24 hours. I restarted the command center and checked it about four hours later and it had crashed again. I tried taking the product back to Best Buy but they told me I had to contact the manufacturer because the product was being dropped by Best Buy. (I wonder why? — not really, it doesn’t work.) I tried contacting Logitech but was put on ‘endless hold’. My conclusion: stay away from this product. I would be interested in participating in a class action law suit against this company. It is deceptive and it does not support it customers.
Logitech Reviews & Complaints
I recently purchased a Logitech Wireless Laser Mouse M505 (Silver)…I have always used multiple Logitech mice, and wireless keyboards…This unit is defective …the on/off switch worked hard/misaligned from Day 1, and now only a month or so into sparingly use, it quit working…replaced batteries, no luck…”malfunction error” for the mouse comes up on laptop screen. I wish to get a replacement…p/n: [protected]. PID: LZ140B5. This is the most expense one that I have had over the years, and only defective one to-date. I do not have the receipt. Thanks for your consideration. Regards, Christopher Keays 2045 Grand Junction Alpharetta, GA 30004 [protected]
Logitech Reviews & Complaints
I requested for a support at Logitech technical support website for my recently bought Trackman Marble mouse from Logitech. I just get back the auto response as shown below and no further feedback from Logitech until today. Logitech Resellers in Thailand also are hopeless and refused to provide any assitance for my problem by saying that they do not have enough knowledge about the product. I am stuck with it as I could not get the replacement or help from Logitech. Never ever buy anything from Logitech in the future. Question Reference #[protected] Summary: I am using a logitech marbel USB interface mouse (white color) with a KVM switch at my home long time ago (more than 4 years). I am using the USB to P… Product Level 1: Mice Product Level 2: Trackballs Product Level 3: Trackman Marble Date Created: 03/10/2010 11:24 PM Last Updated: 03/10/2010 11:24 PM Status: Unresolved M/N: T-BC21 PID or S/N: LZ95267 P/N : [protected] Operating System: Windows XP Logitech Software: Not Applicable Software Version: xx.x.x Downloaded latest SW: No Discussion Thread Customer (Thet Lwin) 03/10/2010 11:24 PM I am using a logitech marbel USB interface mouse (white color) with a KVM switch at my home long time ago (more than 4 years). I am using the USB to PS2 adapter to connect to my KVM swtch. Since the Clicks on my old mouse are not functioning properly because of its old age and I bought the new logitech marbel one same model (Grey color) as I have from a shop last Saturday. I plug it into my KVM switch and tested. To my surprise it does not work. I plug it in directly to a USB port of a PC or a PS2 port of a PC using an adaptor I noticed it works fine. I could not figure it out why it happens. When I go back to the shop they said the mouse is not damaged and refuse to refund the money. I bought it to use with my KVM switch and now it is not working. What should I do. Please kindly advice. Auto-Response 03/10/2010 11:24 PM This is an autoresponse message. We have received your support request and will be responding soon.
Logitech Reviews & Complaints
I submitted a warranty claim on a rather expensive mouse that stopped working after less than 6 months. It took Logitech close to two weeks to respond initially, then I didn”t hear back for another week and a half. I used this mouse every day for work and I explained that to Logitech. I also sent multiple emails with no response from Logitech. I paid a premium for a “good” mouse thinking that it would last quite a while and did not think that I would have to use the warranty, but when I did the customer service was horrendous! I will not be purchasing another Logitech product. Electronics encounter problems and I understand that, but if an issue arrises it should be dealt with in a timely manner. If you buy a Logitech product, cross your finger that you do not have to file a warranty claim!